Veröffentlicht am 06.04.2016 auf Hotels
This was our second time staying at this hotel. Both times the hotel was booked months in advance and both times a special request was made for a room in the back with a patio. The first time management were able to accommodate us with the rooms as requested. We booked two rooms together but they managed to get us two rooms away. At this stay, upon checking in we were put up on the second floor with no patio, which is problematic because I'm claustrophobic. I was told that they couldn't change our rooms because the hotel was full. I found the person on the front desk was very rude about it. I don't understand how with two months notice my request could not be accommodated. Another reason for booking this hotel was that they have a lovely pool and hot tub area but of course both were out of order. Overall, the rest of the staff were very friendly.