Basierend auf 987 geprüften Bewertungen
3,1 Sauberkeit der Zimmer
3,6 Service
3,3 Komfort der Zimmer
3,1 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
von einem verifizierten Reisenden
Veröffentlicht am 11.04.2024
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
Very convenient for a quick stop on a long travel. We arrived early and asked if we can check in early because we were so tired from the long drive from Northern CA. Lucy at the front desk, managed to accommodate our request and we were so thankful because we needed the rest.
Kommentar von Hotelmanagement
09.04.2024 von Hotel Management , Hotelmanagement
Dear Norman, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival, and we were able to provide you with an early check-in. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 29.03.2024
It was nice
von einem verifizierten Reisenden
Veröffentlicht am 14.03.2024
Rooms definitely need to be renovated and housekeeping needs to do a better job of cleaning.
The sofa in my room had a giant hole in it. The bathroom wall trim was peeling off, and the tub needs to be reglazed.
I always go behind housekeeping to clean, and it’s a good thing I did because I found hair in the bathtub and also in the bedding.
Outside of those issues. Stay was sufficient for my business trip.
Kommentar von Hotelmanagement
15.03.2024 von Hotel Management , Hotelmanagement
Dear Ronneice, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your guest room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
von einem verifizierten Reisenden aus Victorville
Veröffentlicht am 13.03.2024
von einem verifizierten Reisenden
Veröffentlicht am 13.03.2024
von einem verifizierten Reisenden
Veröffentlicht am 04.03.2024
Staff was nice, but had ine ipen our door when we were still there and had another night left. Shows queen beed with a chair and we had no chair. Stove top needs to be updated.
Kommentar von Hotelmanagement
05.03.2024 von Hotel Management , Hotelmanagement
Dear Michelle, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and security are our top priorities, and we regret that we fell short of meeting your expectations in this regard. We will address the issues with our staff to ensure proper protocol is followed regarding room access. Additionally, your feedback about the amenities and room features will be shared with our management team for further evaluation and improvement. We appreciate your valuable feedback, and we hope to welcome you back for a more satisfactory experience in the future.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 04.03.2024
von einem verifizierten Reisenden aus Castaic
Veröffentlicht am 26.02.2024
Room smelled. Was not ready at check in time. Not a good experience at all.
Kommentar von Hotelmanagement
27.02.2024 von Hotel Management, Hotelmanagement
Dear Jose, Thank you for staying with us. Please accept our apologies for the delay in getting your room ready and the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay. Please give us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
