Veröffentlicht am 25.10.2018 auf Hotels
My wife and I had a great stay at Diamonds La Gemma a few weeks ago. But we need to make some considerations about this resort: first, this is not a truly 5-star resort. The beachfront rooms are very dated with dark wood furniture, old & stained curtains and need some serious renovations. The beachfront rooms area does not have that light fresh beach feeling. Second, the "all inclusive" package is NOT really ALL inclusive. With only one type of alcoholic drink in each "category"... ONLY one brand of wine, vodka, rum, whiskey and so on. If you want another brand you have to pay extra for it! And not all cocktails are included either. Having stayed at a few all-inclusive resorts around the world, this was a bit weird and disappointing.
The hotel grounds are amazing and very well maintained. The vibe is perfect for relaxation and laid back days on a stunning beach. And there's the staff! The staff is definitely 5 stars! They would do anything for you to make your stay pleasant and enjoyable, even though sometimes it seems they need more training.
Hats off for Jeremiah at the Tropicana bar! He went far and beyond to make us happy throughout our stay, always with a smile on his face. Thanks Eric at reception who gave us a 4 pm checkout. Olga was also very kind and nice, thanks a lot.
Last, make sure you bring enough cash as there's no ATM machine in the resort or nearby.
Overall our stay was perfect and we would stay there again! Hopefully, they do some renovations.
Kommentar von Hotelmanagement
26.10.2018 von La Gemma dell'Est Management Team, Hotelmanagement
Thank you for your recent stay with us and for taking your time to write a review.
We are glad that you enjoyed your stay at La Gemma dell'Est and we sincerely appreciate your positive comments on our garden and our beach. We will pass your special mention to Jeremiah, Erick and Olga which we are sure will encourage them to perform even better.
We are however saddened that some aspects of your stay did not meet all your expectations but we hope to have the pleasure to welcome you again whenever your travel plans bring you back to Zanzibar and experience a future stay in one of our renovated room category.