Good location, poor food and room
Veröffentlicht am 23.08.2016
We stayed here to celebrate our 15 year anniversary. Great location 10 min walk from main centre, plenty of parking. Reception area and pool look nice but I felt room was poor and fairly worn with stained and worn carpets, someone elses clothes under sofa, shower head was dirty and plunger for plug in bath came off in my hand.
We decided to eat in the hotel restaurant the first evening, after a long day exploring York. The service was slow given there were only 3 tables eating and the food was terrible. I chose 4 course menu and the salad was old and brown, the battered fish was very burned, and the cheese biscuits were soft and soggy - past there use by date. Very disappointing.
We paid nearly £300 for 2 nights, room only and I felt this was not good value for the experience. I have stayed in other Novotels which were much better.