Veröffentlicht am 17.07.2019
This issue was addressed at the hotel, so I'm not upset, but would like to provide feedback. My room was not as clean as it should be when I arrived.
Bath tub had not been cleaned, sink counter top was dirty, and an open soda/trash had been left in the bedside drawer.
On just an opinion note, I would have liked access to more than one trash bag and more than two rolls of toilet paper while in the room.
Everything else in the room was fine and suited my needs. Towels and sheets were clean. Bed and AC were comfortable. TV was large enough to enjoy and internet worked great. The amenities were nice and I had an overal enjoyable stay.
The few aspects of cleanliness did not detract from my experience and the management was I'll be sure to stay at your hotel again in the future.
Kommentar von Hotelmanagement
18.07.2019 von Hotel Management, Hotelmanagement
Thank you for being our guest at Extended Stay America and for the wonderful rating. We are glad to know you enjoyed our hotel amenities and that you slept well on our comfortable beds. However, we regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We appreciate your business and look forward to seeing you again soon.