Checked in and the room was not even cleaned. (It was midnight) bed had been slept in and sheets were a mess. Asked for a new room, non smoking and when we got to the room there were cigarette ashes on the floor... just lacking cleanliness all around.
Kommentar von Hotelmanagement
26.05.2019 von Hotel Management, Hotelmanagement
Thank you for taking the time to review your stay. We very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and we will work to ensure that this does not happen again. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way.