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Bewertungen von The Apartment Company

3 out of 5
The Apartment Company
Sunderland Road, Gateshead, England

Bewertungen

7,4

Gut

18 von insgesamt 59 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
21 von insgesamt 59 Gästebewertungen haben eine Bewertung von 8 - Gut" "
10 von insgesamt 59 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 59 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 59 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

7,8/10

Personal & Service

3,0/10

Ausstattung

7,2/10

Zustand der Unterkunft

Bewertungen

6/10 – Okay

J, Düsseldorf

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Passable
At first they put is in a room where the heating wasn't working at all, in November with temperatures of about 0°C. It turned out they already knew it wasn't working but hadn't told us. When we complained, they did then give us a different room, but it begs the question of why they put us there in the first place. It is not high quality accommodation, the windows are very thin and you can hear street traffic noise. Given it is mostly used by people on stag and hen weekends etc (whereas we were just visiting family nearby), I was worried about noise from other rooms but I have to say we didn't hear anything and didn't have any problems. And once they'd changed our room, it was certainly warm enough. The kitchen seemed to be functional though we didn't really use it. The shower room was small but ok, but not the cleanest. Location wise, there's very little in the area itself but it's not too far from a metro station and taxis to Newcastle city centre are generally easy to book and not expensive. There is limited parking (but enough when we were there), off-street but at the front of the building.
Aufenthalt von 2 Nächten im November 2017

8/10 – Gut

Maria Elena S.

Gut: Sauberkeit
Quaint and comfortable
Property is clean but too much work for just one person who had been gracious and available to address our needs 24/7
Aufenthalt von 4 Nächten im November 2019

2/10 – Ungenügend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We stayed in two different rooms, with a total of 8 beds and every single one of them was dirty
Aufenthalt von 1 Nacht im November 2019

4/10 – Schlecht

Ryan

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The place smelled, beds weren't comfortable. Almost wasn't able to get checked in because no one answered the door. Saw spiders around in the complex and apartment. Pretty loud too.
Aufenthalt von 5 Nächten im September 2019

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft
Cigarette butts all around the entrance, a strong smell of marijuana in the foyer and corridor. No towels in the bathroom. We asked 3 times for towels, twice on our arrival day and the following morning when they were promised in 15 minutes but never arrived. In the end we just couldn’t wait to get dressed and leave. An excuse about the dryer not working and lack of towels because of a busy weekend was given. The curtain was just nailed up in the main bedroom. If I hadn’t paid up front I’d have walked out. This standard of apartment shouldn’t be advertised on a reputable site
Aufenthalt von 1 Nacht im August 2019

8/10 – Gut

Haley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2019

6/10 – Okay

Stephen

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Poor communication/staffing
Staying in the area for work. Catering equipment and sleeping facilities were great for the money. Overall a mild stay, quiet although on a main road. Staff not around unless you call the mobile number on the front door to summon them. Locked out due to staff not telling me how to get back in (code boxes next to front door for a different key from the key they gave me) Shower cubical had mould over the silicone and didn't drain water until atleast a half hour after the shower. Sofa on the living room was ripped in several places. I have asked for a receipt twice at reception and once via email to claim this on my expenses, they haven't done this and I cannot claim it back from my work leaving me out of pocket.
Aufenthalt von 3 Nächten im Mai 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2019

8/10 – Gut

Stephen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im April 2019

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im April 2019

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms floor was dirty had not been cleaned, the sofa lounge for the third person had a big spring sticking out and exposed and no sheet supplied, tried to find a way to contact management to organise for something to be done but no one came until the night we were leaving and that was only because we chased after the supposed cleaner who knew little English. The TV was not working at first and I had to go ring outside front door buzzer for the cleaner to come to look at the TV who again knew nothing about it and was going to get someone to come look at it later, that never happened.
Aufenthalt von 2 Nächten im März 2019

10/10 – Hervorragend

Jason

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Definitely stay again
Small hiccup with rooms, gave us 1 room apt instead of 2 but then gave us 2 singles. Apartments were nice, the lady was really friendly and would talk to you, about 10-15mins from town in a taxi. Would definitely recommend to family, very accommodating even at 2.30am when I woke the lady up for a duvet, she was very polite and helpful
Aufenthalt von 2 Nächten im Februar 2019

10/10 – Hervorragend

Philip

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great apartment at Gateshead
I arrived on the Sunday evening to be greeted by a friendly young man. He ensured I was happy with the apartment. The apartment consisted of good clean shower and toilet area, fair sized kitchenette/living room with TV and all amenities including washing machine, microwave, cooker, toaster, kettle, fridge/freezer and ironing equipment. The bedroom was large and comfortable. A great stay and yes the next time I travel to this part of the country I'll be stopping there again.
Aufenthalt von 2 Nächten im Januar 2019

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2019

6/10 – Okay

Eliane

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
Great location. But very tired property
We chose this as it was the cheapest. Location is perfect for the metro. So we were happy with that. But the condition of the apartment was pretty bad. The sofa (only seating in the apartment) was broken. We only saw reception staff once during the whole stay. (He was helpful when we checked in - we were only left with one glass)
Aufenthalt von 3 Nächten im Januar 2019

8/10 – Gut

Daniela, Barnsley south yorkshire

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Family visit
Lovely stay in the apartment. Remember to take a few cooking items such as frying pan if you are eating in. Very clean apartment. Bed very comfortable n Philip was very attentive would stay again
Aufenthalt von 1 Nacht im Dezember 2018

10/10 – Hervorragend

Caroline

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2018

10/10 – Hervorragend

Barbara

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect for families or people on celebrations
My mother and I booked for 5 days, we stayed here as the location was perfect for getting to Gateshead & Newcastle, as the bus and Metro service was 2 minutes outside the front door. We did however have a bit of a family crisis on the first night, and the staff there couldn't be more helpful and totally understood our situation. Hats off to them. Thank you very much for all your help. Would definitely recommend this to anyone.
Aufenthalt von 5 Nächten im November 2018

2/10 – Ungenügend

Eghbal

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Felt like I was in prison
2 bedroom apartments wasn’t good felt like I was in prison no view at all and we paid a lot more to get a good view.we had flat in back side of building no view at all was jus like wall .secound flat windaws wasn’t double gazing .We felt all noise and wind sound also.
Aufenthalt von 4 Nächten im Oktober 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay, clean, good condition only 10 mins on metro to centre of Newcastle. Traffic quite noisy at night as next to road and no double glazing.
Aufenthalt von 2 Nächten im Oktober 2018

10/10 – Hervorragend

NEIL

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A Most Relaxing Trip
Really friendly staff and perfectly placed for us to get the metro to Kingston Park to watch the Falcons,
Aufenthalt von 3 Nächten im Oktober 2018

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not as nice as pictures suggest!
Booked this work stay based on the pictures on the booking site. Was very disappointed with the actual room but on reflection the price was cheaper than you would expect for an apartment. Lots of noise throughout the evening due to other residents banging doors and talking in corridor. Room faced the main road which was very noisy, particularly as the windows were not doubled glazed. Location was residential so a distance from restaurants etc. Felt like the accomodation would be used as emergency accomodation. Shame as the building has a lot of character and potential if the owners were to invest.
Aufenthalt von 1 Nacht im Oktober 2018

8/10 – Gut

Ashly, Edmonton

Gut: Personal & Service und Komfort des Zimmers
I liked that we were close to the metro station. The appartment served our purposes and we werent bothered by anyone. We didnt like that it wasnt the cleanest when we got there and everytime someone opened a door it would slam and you can hear it loud and clear in the unit
Aufenthalt von 7 Nächten im September 2018

10/10 – Hervorragend

Myriam

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sejour Gateshead
Tres bon concept, rien a dire sur la proprete trois petit bemol la hotte ne fonctionnait pas et j'etais dans un studio une table basse en sus aurait ete sympa et au niveau du lit un des matelas du lit king size aurait besoin d'etre change car un creux au milieu. Autrement tout ete parfait, un bon accueil. Ah oui si cetait possible ma gestion des arrivees express car je suis arrivee a 5h du matin et j'ai du attendre 14h pour la remise des cles malgre ma demande a la reservation et un appel direct a l'hotel la veille au soir.
Aufenthalt von 10 Nächten im September 2018

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 5 Nächten im September 2018

6/10 – Okay

Jo, beverley

The Apartment Company
This apartment block is on a very noisy road from both traffic and late night revellers. This was made worse in our instance as when we arrived the windows were wide open and we had to leave them open for the duration of our stay because the people who had been in the apartment before us obviously smoked (we could still smell it when we turned up at 6pm). When we arrived the girl who came down to see to us had no shoes on and was not sure where our apartment was. We booked the apartment for 3 people and asked how the sofa bed worked but she wasn’t sure (she did come in and try to help us though). Although the apartment was booked for 3 people there were only 2 pieces of every crockery and glassware and 2 pieces of every cutlery. Having said all of that, the apartment was adequately furnished and had everything you needed (it was exactly what it said it was). We will not be booking with them again but I am sure it is perfectly acceptable depending on what you want.
Aufenthalt von 2 Nächten im August 2018

8/10 – Gut

Donald

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The apartment was good, clean and the staff were helpful. The only criticism would be that the windows could not be opened for fresh air or the get rid of cooking smells
Aufenthalt von 4 Nächten im Juli 2018

4/10 – Schlecht

Jamie

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Poor
Dirty wall, heating on in July, echoing rooms, dirty bathroom floor. And smelt like someone had been smoking in the room too
Aufenthalt von 2 Nächten im Juli 2018

8/10 – Gut

Santiago

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2018

6/10 – Okay

Brian

Didn’t suit my needs but might suit yours.
Nice concept as an apartment with easy access to public transport but nothing to do in the local area and loads of nutters driving really fast in motorcycles. Apartment rooms were fine but impossible to watch tv in lounge due to it being on a side wall in relation to the sofa. Easy enough to check in and out withvery good parking. I stayed here with my son as we were going to a football match in Newcastle and I he wanted a separate room, next time though I will book hotel rooms as this apartment idea didn’t suit our needs.
Aufenthalt von 2 Nächten im Mai 2018

8/10 – Gut

Simon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A bit of a diamond in the rough!
Friendly welcome from helpful staff in a clean and well sized apartment for the money. "Living area" is well thought out and has a kitchen, dining table, and a settee which is durable rather than soft and cozy! Everything worked as expected although single glazing on the ground floor facing a road could probably be improved on, but we don't pay the heating bill and it was never cold. Beds large and comfy in a simple bedroom - read "no TV and wardrobe is a rail hanging on the wall" Area around the apartments not the nicest - you wouldn't go for an evening stroll around here - but it's close to two Metro stations, convenient for Sunderland, Newcastle and of course Gateshead and the Metro Centre. More than suited our needs and we will definitely be back.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Family stop off
Perfect one night stay for our family as a stop off on a long journey.
Aufenthalt von 1 Nacht im Februar 2018

2/10 – Ungenügend

tracey, lake district

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Didn’t even stay. So bad.
Arrived phoned number on door lovely staff gave us number for key box. Entered apartment 5 the smell of damp was horrendous. They had plug in air fresheners in the hallways. The bathroom stank. The kitchen had a very tired setee. Dirty walls and doors. Old food left in the microwave we had a 8 month baby with us we turned round and left. Not sure what the building was before think council offices. Found out after it was mostly used for hen and stag do. Phoned the number on door explained very apologetic staff was given full refund.
Aufenthalt von 4 Nächten im Februar 2018

6/10 – Okay

Sonia

average stay
everything ok but only average
Aufenthalt von 1 Nacht im Januar 2018

10/10 – Hervorragend

Alysson Luis

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Senti-me em casa!
O apartamento é ótimo, amplo e equipado. Estava com criança de 2 anos, cozinhamos todos os dias. O hotel fica próximo ao metrô e há todas as facilidades por perto. Os funcionários são super gentis e prestativos.
Aufenthalt von 1 Nacht im Januar 2018

8/10 – Gut

Harishchandra

Gut: Personal & Service
Aufenthalt von 2 Nächten im Januar 2018

10/10 – Hervorragend

Nichole

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Home from home
The apartment was clean with almost brand new everything. Home from home and everything I needed at my fingertips. Will use again if up this way. Great communication from host regarding keys etc.
Aufenthalt von 1 Nacht im November 2017

10/10 – Hervorragend

Aunty Jim, Brisbane, Australia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Champagne on a beer budget
It felt a lot more expensive than what we paid. It was great! Clean. Well appointed. Comfortable beds. Quiet room. Comfortable lounge.
Aufenthalt von 1 Nacht im August 2017

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good place to stop
A refreshing change from a room at a hotel. The apartment is well kitted out, clean and comfortable.
Aufenthalt von 1 Nacht im Mai 2017

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great and very welcoming staff
Very nice and welcoming management and always happy to help with any request I had . Would definitely recommend.

8/10 – Gut

Suhaimi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel ini dimiliki oleh muslim
Memuaskan dan menepati harga bilik

8/10 – Gut

Rosemary

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
clean & served my purpose

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

4/10 – Schlecht

theCultureStars, Skirtland

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Disappointing Accommodation; filthy&broken
Apartment wasn't Cleaned from previous guests. Floors&furniture filthy, litter everywhere, STANK of cigarette smoke!!! Bathroom tap broken, shower tap extremely difficult to use. No hot water. Staff v apologetic, came to clean. Water turned on, but then only Luke warm! Disappointing stay, but Newcastle was FRIENDLY&FABULOUS!

10/10 – Hervorragend

Allan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great room
Good couple of nights stay will defo stay again

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great apartment for the price
The apartment was great, very easy check on process despite arriving late. The room was huge, with a seperate lounge and kitchenette. We were there for a Saturday night and some of the other guests were quite loud but we did expect that.

10/10 – Hervorragend

Raheel

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Helpful large apartment
Excellent service.

10/10 – Hervorragend

Daniela, Barnsley south yorkshire

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Newcastle stay
We all had a lovely stay. Very modern clean apartment. Couldn't find any fault

8/10 – Gut

Alan, Abu Dhabi

Gut: Zustand der Unterkunft und Komfort des Zimmers
Good Value Apartment
Modern Apartment with fairly well equipped kitchen. No wifi signal when I arrived but booster was placed in apartment and that solved the problem Had booked 1 bed and was given 2 bed which was good although no real benefit for me as was alone. Seating area was just sofa in the kitchen adequate for me as I was alone but for bigger group imagine it would be cramped Few more utensils in kitchen would be useful, e.g. Kitchen Knife/knives for food prep? Bit more attention to detail on cleaning also needed, apartment was a bit dusty in some areas. Otherwise good value if compared with hotel especially flexibility given by kitchen facility to prepare food and do laundry.

6/10 – Okay

Ashley, Darwen, Lancashire

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
clean modern but could be better
Arrived 5.30-6pm,doors were locked(good for security)but id expect that arrival time the doors would be open/staffed. I rang the bell, knocked on the door & rang the telephone twice but no answer.Eventually another guest was coming out and we finally managed to enter and then two staff came to reception and we could check in. Booked a 2 bedroom apt which was modern in an old building on ground floor which was clean/tidy. Kitchen was new & equipped with washer,microwave,hob,fridge & basic utensils except the most important thing-a wine bottle opener! The windows in both bedrooms and kitchen are single glazed so traffic noise was like the window was constantly open.Big kitchen window had no curtains/blinds so houses across the road had view into the living/kitchen area. Living area is an extension of the kitchen & most uncomfortable sofa in the world, a breakfast bar and TV. Bathroom is probably the best bit of the apartment with large shower area and an amazing rain shower,but no toilet roll holder? Beds surprisingly comfortable but need better/extra pillows, we did attempt to get additional pillows 3 times but we must have been the last people to check in and appears the staff left for the day even though still well within the hrs they say reception is manned. There is a small rail with a few hangers but no bedside cabinet/drawers to store clothes or lamp. Overall stay was ok, we didn't spend too much time there but just a few finishing touches could make it so much better