Dear Razmik,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.When you say needs improvement, would be good to give specifics, so we could concentrate our efforts to improve on specific things, and like this be more effective, thank you though.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Joel,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Dragana,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.Thank you for your details regarding the location of YOTEL NY, definitely our location is unbitable.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Ekin,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay, and is really good to see that you highlighted the CLEANLINESS of the room and the FRIENDLINESS of the staff, at the end this is about doing the basics right.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Manuela,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Really appreciate your loyalty.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Virginia, Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. would be good to know where we can Improve as you rated your stay a 4/5 and we always look for 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Pamela,Thank you for staying with us and for taking the time to give us feedback about your experience.I appreciate your points which help us to work on improvements in the future.I would say regarding the design and the size of the room, is something every guest should look at before booking, as it is publicly exposed, on our site with our photos or by other guest's photos.Remember we have room from 175 to 750 Sqft, so the room size is a guest option.Great to read about our location, is definitely a plus.We can provide more hungers in the room, I would like to take this opportunity to tell all our potential guests, that things like this are very easy to fix, we just need to be told.I take this opportunity to inform all our future guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…and share Information about the entertainment we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Looking forward to welcoming you back, very soon.Sincerely,Jorge Tito

Dear Angela,Thank you for staying with and for sharing your rate, I can see your 3/5 which for us means an OK stay, however we look always for giving the best and like this receive a 5/5, in your case we don't know what we could have done better, would be good to have specifics about your experience and understand better where we can improve.I always ask our guests to tell us WHAT were their expectations, that we didn't meet, so we can work on.Take this opportunity to talk about the entertainment we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Thanks again.Looking forward to welcoming you back soon.Sincerely,Jorge Tito

Dear Stefan,Thank you so much for staying with us and for rating your stay.would be good to have some specifics where we can improve.I am not sure if you used the facilities or benefits from the FACILITY FEE.You should, you have a lot of discounts in SHOWS, MUSEUMS, ATTRACTIONS, RETAIL STORES, TOURS ETC....., IS REALLY A GREAT BENEFIT.Looking forward to welcoming you back soon.Sincerely,Jorge Tito

Dear Tobias,Thank you so much for staying with us and for rating your stay.Thank you for taking the time to write to us and tell us about your experience. I am sorry to read that you experience hot water problems, Please accept our apologies. we will work on it and try to identify where it may come from.Glad to read about the STAFF, is good when you recognize them and show appreciation, I will share with them, and I am sure they will appreciate.I am not sure if you used the facilities or benefits from the FACILITY FEE. You should, you have a lot of discounts in SHOWS, MUSEUMS, ATTRACTIONS, RETAIL STORES, TOURS ETC....., IS REALLY A GREAT BENEFIT.Looking forward to welcoming you back soon.Sincerely,Jorge Tito

Dear Elena,Thank you for staying with us.I see you were not happy with your stay, I am very sorry to read that, would be good to have specifics about the issues you found and like this we would be able to work or clarify them to you.Looking forward to having a second chance to serve you better in the future.Sincerely,Jorge Tito

Dear Alexandra,Thank you so much for choosing YOTEL.Yes, is true, our location is fantastic, we are nearby everything in midtown and the most important attractions of this area.Glad to read you had a good stay.would be good to know where we can improve to deserve the 5/5.looking forward to welcome you back soon.Sincerely,Jorge TitoTake this opportunity to tell our guests to take advantage of the benefits from Facilty Fee, with the Facility Fee paid, you have access to a lot of perks and discounts, in Shows, Attractions, Tours, Retail stores, is a great advantage you can take with this.

Dear Peter,Thank you for choosing YOTEL.Thank you for your feedback, we know our hotel is not new, and we are planning a full renovation for 2023.We look forward to welcome you back with a renovated hotel.Sincerely,Jorge Tito

Dear Bernhard,Thank you for choosing YOTEL.We are very happy to know that you had a good stay with us.Also, very kind of you taking the time to share feedback with us and all other potential guests.Feedback is really important for us, and you writing it with all the details you did, is a gift.We really appreciate it.Good you noted, about the value for money of your stay, that is very much appreciated that you mentioned this.Looking forward to welcome you back soon again.Sincerely,Jorge Tito

Dear Franz,Thank you so much for staying with us and also for taking the time to give us feedback about your stay.It looks you had a great stay, good to know.Is true, our location is great, we are close to every attraction or on an easy location to access it.Hells Kitchen, is really well appreciated and has a nice atmosphere.Looking forward to welcome you again very soon.Sincerely,Jorge Tito

Dear Sabrina,Thank you so much for staying with us in this visit to NY.We really appreciate you taking the time to write to us about your stay.We can see you had a great time.We have a great location, is really important for a short visit like yours, as we are very central, close to Times Square, Hudson Yards, several great attractions of NY, and close to all public transportation, which makes our hotel very convenient.Looking forward to welcome you back soon.Sincerely,Jorge Tito

Dear Lavinia, Thank you for staying with us and for your feedback. I am very sorry to read your comments about the hotel, yes the hotel is aging, that is why we have a renovation coming in 2023. regarding the YOBOT, is out of order and will be working this week, unfortunately is something we cannot control and because is a custom made feature, we rely on our vendors, I am sure you understand this condition. we look forward to welcome back soon and like this have the chance to provide you a better experience. sincerely, Jorge Tito

Dear Sabrina, Thank you for staying with us and for your feedback. I am very sorry that you had the impression of unfriendly staff, this is not what comes across from our guest's comments, but we take your comment and will discuss with our team. We understand your feeling regarding the luggage storage, but we are very transparent with that temporarily situation, if you go to our site you can see, that we openly communicate that. Looking forward to welcome you soon and like this we will have a chance to show improvements. Sincerely, Jorge Tito

Dear Jessica, Thank you for staying with us and for your comments. Yes is true, our location is unbeatable, close to Times Square, Hells Kitchen, Hudson Yards, Javits Center, all iconic locations and areas of Midtown. Looking forward to welcome you back soon. Sincerely, Jorge Tito

Dear Nadine, Thank you so much for staying with us and for rating your experience. It looks you a had a great stay. Looking forward to welcome you back soon. sincerely, Jorge Tito

Dear Sabine, Thank you for staying with us, and for your comments about your stay, it helps us striving for better. I am glad to hear that your room was good and you found it very clean, this is a very important point for us, the cleanliness of our rooms, is a must and we work very hard and train our staff to improve everyday. regarding the YOBOT, is true is down for the last couple of weeks, as it is not easy to get things fixed when they broke, as it is a custom made product and there is only one company working with it, we are always on their hands to get things done, and sometimes they are not done on the time we want. We are very sorry for the inconvenience. Looking forward to welcome you back with the YOBOT working and like this provide you a great service. sincerely, Jorge Tito

Dear Soraya, Thank you for staying with us and for your great comments about the hotel and its location and service. We really happy that you had a great stay. It is true, our location is unbeatable, close to everything. The room you stayed are really cool and with great views, The Corner Queens as they are called, are a real great option. the views are breathtaking. we look forward to welcoming you back Sincerely, Jorge Tito

Dear Marcio, Thank you for staying with us. would be good to know what went wrong and well with your experience. Looking forward to welcome you back soon. Sincerely, Jorge Tito

Dear Florella Di,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Eric,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Very happy to see your mention about the CLEANLINESS and how MODERN the rooms are, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear David,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. Thank you for the information about the elevator, is new this type of issue, thank you for bringing it to our attention.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Eric,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I took good note of your comment regarding the breakfast, we will take in consideration, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Kayla,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am sorry the TV Smart was not working in your room.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Murf,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Argenis,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Sumit, Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Aman,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we don't promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Misty,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.We have rooms from 175 Sqft, as you choose from 750 Sqft, sorry, you choose one of the smallest we have, you could have chosen something bigger.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Lazandra,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.We will share with team from reception, your good comments about them, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Sahvannah,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Rosemary,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry that you didn't know we dont have fridge in the room, nor microwave, I recommend you to read the features and amenities of the hotels you choose, before booking to avoid disappointments like in our hotel, because if you had spent some time reading before booking, I believe you would have booked somewhere else, where you find microwave and fridge, sorry for that. I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Estimado Ivan,Muchas gracias pot quedarse con nosotros y por tomar su precioso tiempo para nos escribir y darnos feedback.Me encanta leer que encontró el hotel muy limpio y que le gusto la ubicación.Gracias por sus comentarios sobre eso.Esperamos recibirlo de nuevo en su próxima visita a NY.Cordialmente,Jorge Tito

Dear Shaira,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.We really have a great location, is unbeatable, close to everything in midtown, but far enough from the craziness of Times Square.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Ronald,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.Very encouraging to read your comments, about the CLEANLINESS of the ROOM, the safety of the place and most of everything the VALUE FOR MONEY, at the end is what counts, you can always choose for larger rooms, with more amenities, but at what cost? if this is what you were looking for, i see that you are very happy.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

Dear Zenovia,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.We know that our hotel is aging and the wear and tear starts being visible, that is why we have a full renovation plan starting next winter.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

Dear Farina,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay.I am sorry for the inconvenience of the smell you found, next time please let reception know and we will act with our security to check this events, our hotel is a smoking free hotel, but sometimes people dont respect it, although we constantly patrol the floors, sometimes is very difficult to identify where it comes from. Thank you for the alert.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Marcos,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to knopw where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

Dear Belmaire,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito