Basierend auf 2.312 geprüften Bewertungen
3,8 Sauberkeit der Zimmer
3,8 Service
3,7 Komfort der Zimmer
3,5 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
Verbesserungsbedürftig
Kommentar von Hotelmanagement
17.04.2024 von Jorge Tito, Hotelmanagement
Dear Razmik,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.When you say needs improvement, would be good to give specifics, so we could concentrate our efforts to improve on specific things, and like this be more effective, thank you though.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
von einem verifizierten Reisenden
Veröffentlicht am 04.04.2024
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Kommentar von Hotelmanagement
05.04.2024 von Jorge Tito, Hotelmanagement
Dear Joel,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
von einem verifizierten Reisenden aus Wien
Veröffentlicht am 03.04.2024
Die Unterkunft ist echt toll und nur 5 Minuten vom TS entfernt da gibt es danna uch die Subway... Also wenn wir NY buchen würden, dann denke ich wieder dieses Hotel!
Kommentar von Hotelmanagement
03.04.2024 von Jorge Tito, Hotelmanagement
Dear Dragana,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.Thank you for your details regarding the location of YOTEL NY, definitely our location is unbitable.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
von einem verifizierten Reisenden
Veröffentlicht am 25.03.2024
Saubere Unterkunft und sehr nettes Personal.
Times Square ist zu Fuß zu erreichen. Vor dem Hotel direkt Bushaltestelle und auch der nächste Bahnhof bzw. Subway Möglichkeit zu Fuß zu erreichen.
Viel Action wie überall in NYC, aber ist auszuhalten.
Kommentar von Hotelmanagement
25.03.2024 von Jorge Tito, Hotelmanagement
Dear Ekin,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay, and is really good to see that you highlighted the CLEANLINESS of the room and the FRIENDLINESS of the staff, at the end this is about doing the basics right.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
von einem verifizierten Reisenden
Veröffentlicht am 03.11.2023
Wir waren das 5 Mal im Yotel New York. Leider dauerte unser Check In dieses mal fast 20 min. Auf meine Nachfrage sagte man nur, man habe unsere Reservierung gefunden. Wir hatten auch Zimmer mit Stadtblick gebucht und wurde leider nur in den unteren Bereichen eingebucht. Von der Lage sind wir aber immer gerne in diesem Hotel
Kommentar von Hotelmanagement
03.11.2023 von Jorge Tito, Hotelmanagement
Dear Manuela,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Really appreciate your loyalty.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
von einem verifizierten Reisenden
Veröffentlicht am 13.10.2023
Kommentar von Hotelmanagement
15.10.2023 von Jorge Tito, Hotelmanagement
Dear Virginia, Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. would be good to know where we can Improve as you rated your stay a 4/5 and we always look for 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
von einem verifizierten Reisenden
Veröffentlicht am 11.06.2023
Das Hotel ist zweckmäßig und hat eine sehr gute Lage. Den Check in und den Check out kann man unkompliziert selbst machen. Das Zimmer ist auf dem ersten Blick ok, wir hatten ein großes Bett und ein Hochbett. Man sollte jetzt nicht mit der Lupe suchen gehen, dann findet man schon die eine oder andere Ecke , aber das finde ICH jetzt nicht weiter wild. Was ich gut fand : es gab eine Menge Steckdosen, der Ausblick war schön und man konnte unser Bett ein- und ausfahren, das hat etwas Platz geschaffen. Nicht so gut: das Zimmer war für 3 Personen allgemein zu klein. Es gab keinen Kleiderschrank, lediglich 4-5 Bügel. Die Klimaanlage war genau am Kopf des Hochbettes , also konnte man die nachts nicht wirklich nutzen und bei offenem
Fenster lässt es sich kaum
Schlafen, da es außen wirklich sehr laut ist. Selbst mit geschlossenem Fenster ist es ziemlich laut. Klo und Dusche waren einfach als Glaskasten mitten im Zimmer und es gab nur eine Schiebetür. Privatsphäre beim
Geschäft gleich null. Je nachdem mit wem
Man sich das Zimmer teilt , kann dies schon unangenehm sein. Alles in allem ist mir immer die Lage wichtiger und im
Zimmer verbringt man eh nicht so viel Zeit , also würde ich das Yotel durchaus empfehlen, wenn man nicht super empfindlich ist.
Kommentar von Hotelmanagement
13.06.2023 von Jorge Tito, Hotelmanagement
Dear Pamela,Thank you for staying with us and for taking the time to give us feedback about your experience.I appreciate your points which help us to work on improvements in the future.I would say regarding the design and the size of the room, is something every guest should look at before booking, as it is publicly exposed, on our site with our photos or by other guest's photos.Remember we have room from 175 to 750 Sqft, so the room size is a guest option.Great to read about our location, is definitely a plus.We can provide more hungers in the room, I would like to take this opportunity to tell all our potential guests, that things like this are very easy to fix, we just need to be told.I take this opportunity to inform all our future guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…and share Information about the entertainment we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Looking forward to welcoming you back, very soon.Sincerely,Jorge Tito
von einem verifizierten Reisenden
Veröffentlicht am 19.05.2023
Kommentar von Hotelmanagement
20.05.2023 von Jorge Tito, Hotelmanagement
Dear Angela,Thank you for staying with and for sharing your rate, I can see your 3/5 which for us means an OK stay, however we look always for giving the best and like this receive a 5/5, in your case we don't know what we could have done better, would be good to have specifics about your experience and understand better where we can improve.I always ask our guests to tell us WHAT were their expectations, that we didn't meet, so we can work on.Take this opportunity to talk about the entertainment we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Thanks again.Looking forward to welcoming you back soon.Sincerely,Jorge Tito
von einem verifizierten Reisenden
Veröffentlicht am 27.04.2023
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Kommentar von Hotelmanagement
27.04.2023 von Jorge Tito, Hotelmanagement
Dear Stefan,Thank you so much for staying with us and for rating your stay.would be good to have some specifics where we can improve.I am not sure if you used the facilities or benefits from the FACILITY FEE.You should, you have a lot of discounts in SHOWS, MUSEUMS, ATTRACTIONS, RETAIL STORES, TOURS ETC....., IS REALLY A GREAT BENEFIT.Looking forward to welcoming you back soon.Sincerely,Jorge Tito
von einem verifizierten Reisenden
War schon besser aber immer noch empfehlenswert
Veröffentlicht am 03.04.2023 auf HotelsGute Lage zu einem vernünftigen Preis, Zimmer modern und zweckmässig aber wie in vielen Hotels in NYC relativ klein. Leider war im Gegensatz zu unserem letzten Besuch das Restaurant-/Barangebot sehr reduziert worden. Inzwischen zeigen die Zimmer auch schon einige Abnutzungserscheinungen. Alles ist sauber aber nicht mehr makellos. Die Dusche hatte in den ersten 10 Minuten nur lauwarmes, kein heisses Wasser. Auch mit diesen kleinen Abstrichen kann ich das Yotel empfehlen auch insbesondere wegen dem sehr aufmerksamen und freundlichen Personal.
Kommentar von Hotelmanagement
03.04.2023 von Jorge Tito, Hotelmanagement
Dear Tobias,Thank you so much for staying with us and for rating your stay.Thank you for taking the time to write to us and tell us about your experience. I am sorry to read that you experience hot water problems, Please accept our apologies. we will work on it and try to identify where it may come from.Glad to read about the STAFF, is good when you recognize them and show appreciation, I will share with them, and I am sure they will appreciate.I am not sure if you used the facilities or benefits from the FACILITY FEE. You should, you have a lot of discounts in SHOWS, MUSEUMS, ATTRACTIONS, RETAIL STORES, TOURS ETC....., IS REALLY A GREAT BENEFIT.Looking forward to welcoming you back soon.Sincerely,Jorge Tito
