Old hotel in Central Park
Veröffentlicht am 20.06.2016
We have stayed in several hotels in the close vicinity, all just across beautiful Central Park. We spent 5 nights in NYC with our teenage children, walked to Lincoln Center, 5th Ave, Times Square and of course Central Park. The location of this hotel can not be beat, hotel staff was extraordinarily pleasant, except for the security guards who would never return my good mornings or smiled at all (I guess they have to look mean to do their job). The restaurant is clean although a little loud, the food was just acceptable given all the options around the hotel. Room service was quick and accurate. The biggest problem we had at the hotel was the MICE infestation! in the rooms! we were awakened at night with mice crawling over our counters and floors! I had to personally kill one that was scaring my teenage daughter, it was an exciting and sad night. I know that all of NYC probably has this problem, but I wish hotel management would make an effort to bait, trap and prevent these critters from guest rooms. We reported this to management and we were given a bottle of cheap champagne, that did not help with the problem. Beware potential hotel guests that have a mice phobia.
Kommentar von Hotelmanagement
25.06.2016 von Sara, Hotelmanagement
Thank you for taking a moment to share your experience. While we are pleased to hear you and your family enjoyed exploring New York City, the level of service you received and the challenges you encountered in your guestroom concern us. We encourage you to contact us directly at your earliest convenience to discuss your experience at length. We look forward to hearing from you.