Location is everything
Veröffentlicht am 02.01.2016
Clearly, being on Central Park, close to numerous nice restaurants and cafes, and a short walk to Times Square are the big draw of the Essex House. The hotel maintains a sense of older charm and elegance. Doors opening to both 59th and 58th streets is convenient. The size of the family suite is nice if you have one or two children to share the sofa bed. The service is what you expect from a hotel in this area - helpful valets, porters, and very nice room service. There were a few rough edges about the room, where age and a need for some renovation are apparent. They were relatively minor, but noticeable - a dent in the wall where the door latch presses into it, a bit of wood filler beside the inside door knob, and a non-working handle on one of the doors separating the two sections of the suite. Overall, a very pleasant experience with attentive service in every aspect. Only the small maintenance touches may give a sense that this hotel isn't all that it should be.
Kommentar von Hotelmanagement
08.01.2016 von Sara, Hotelmanagement
We appreciate the time you have taken to share your review. We are pleased that our fine location and service helped to enhance your stay. In terms of the maintenance issues you encountered, we hope you feel free to let our associates know so that we might make the necessary repairs. As with every hotel, minor issues will crop up, and we do our best to maintain our facilities on a daily basis. To that end, we thank you for bringing this to our attention and hope to welcome you back someday in the future.