Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
63 von insgesamt 156 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
63
60 von insgesamt 156 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
60
20 von insgesamt 156 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
20
11 von insgesamt 156 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
11
2 von insgesamt 156 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
2
8,6/10
Sauberkeit
8,6/10
Personal & Service
8,0/10
Ausstattung
7,8/10
Zustand der Unterkunft
8,0/10
Umweltfreundlichkeit
Bewertungen
4/10 – Schlecht
Rebecca
Mit dem Partner gereist
21. Aug. 2023
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Disappointing. The hotel has spacious rooms and good grounds. The beach is public but a lot of hawkers trying to approach and every night loud music until past midnight.However the service is very disorganised - from not finding the reservation at check in, to it taking ages to get dinner/bill (2 courses over 3 hours).
The worst was the check out: trying to charge for a room that has been paid upfront and then charges being put together with a calculator. You are only permitted to see an itemised bill AFTER having paid.
Rebecca
Aufenthalt von 2 Nächten im August 2023
Antwort von Jetwing Beach am 25. Aug. 2023
Dear Guest, thank you for taking your time in providing us your feedback. We do sincerely apologize for the inconveniences caused during your stay at the hotel as we have not provided upto the expectation. Taking these issues into account, we will take further measures to improve our service and standards. Thank you.
10/10 – Hervorragend
Verifizierter Reisender
Geschäftlich gereist
31. Dez. 2022
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Herausragendes Strandhotel in Negombo
Tolles Gesamterlebnis aus Strandlage, Architektur, Pool, Service, Küche. Wir erhielten ein Upgrade auf eine Minisuite.
Tolle Möglichkeiten für Strandgänge, Katamaranfahrten, Markt und Läden in Negombo.
Unser absoluter Favorit seit Jahren in Negombo.
Verifizierter Reisender
Aufenthalt von 4 Nächten im Dezember 2022
8/10 – Gut
Verifizierter Reisender
11. März 2020
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 2 Nächten im März 2020
Antwort von Jason Wright am 14. März 2020
Dear guest,
Thank you for taking the time to give us a rating following your stay with us!
We hope that you enjoyed your stay as much as we enjoyed having you with us and we hope to see you again soon!
8/10 – Gut
Verifizierter Reisender
Mit dem Partner gereist
27. Feb. 2020
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Herrlich grosser/langer Pool und eine schöne Palmenanlage mit Liegen darunter. Aufmerksames Pool- und Liegenpersonal. Der Zugang zu den Zimmern im Groundfloor war nicht schön anzusehen. Wirkte schmutzig,, war jedoch sauber, einfach die Farbgebung langweilig.
Verifizierter Reisender
Aufenthalt von 6 Nächten im Februar 2020
Antwort von Jason Wright am 28. Feb. 2020
Dear guest,
Thank you for your review and your rating following your stay with us!
While we really appreciate your comments and positive feedback on the overall ambiance and hotel. Your concerns and feedback on the access to the ground floor rooms will be looked into immediately with the relevant departments in order to improve our overall quality.
We hope that this would not deter you from visiting us on your future visits to Sri Lanka allowing us to restore your faith in our hotel.
8/10 – Gut
Stephan
11. Mai 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stephan
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Jason Wright. am 11. Mai 2019
Dear Guest,
Thank you for your rating following your recent stay with us!
We are glad that you enjoyed your stay and we look forward in having you with us once more in your future travels to our beautiful Island!
10/10 – Hervorragend
Elisabeth
6. Mai 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect place incoming to &before leaving SriLanka
Loveley people, very inviting (special welcome procedure - loveley), very good service. Big room - very nice bathroom with shower and bathtub-surrounded by glas walls. Nice beach (high waves, ocean/beach front unfortunately not so clean) really long pool - very nice.
(Air condition realatively old)
Perfect location for the first nights in SriLanka and for leaving from the Airport!
Next time defineltey again this hotel !!
Elisabeth
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Kisali Mirando am 6. Mai 2019
Dear Ms. Elisabeth,
Thank you for taking time to leave us a review following your recent stay with us. We are glad to read that you enjoyed your stay and were able to relax and enjoy our hotel's facilities and its hospitality provided. We are sorry that the beach was not at its cleanest although the Jetwing Team do weekly beach clean ups to make sure the surrounding beach is clean and free of plastic.
We do wish to have the pleasure of seeing you during your future visits to our beautiful island.
Regards,
Jetwing Beach - Negombo
4/10 – Schlecht
Hermann
3. März 2019
Gut: Sauberkeit und Personal & Service
Eher enttäuscht ...
Direkt neben dem Hotel wird gerade gebaut, daher etwas laut. Wir hatten ein Zimmer mit Meerblick gebucht, untergebracht wurden wir aber nur zur Meerseite ohne Meerblick. Wir waren eher enttäuscht ...
Hermann
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Hyacinth Gunawardena Director / General Manager am 15. März 2019
Dear Guest,
We appreciate your review following your recent stay with us.
While we always welcome our guest’s feedback and comments as it helps us develop on our shortcomings and provide an exceptional service to our guests we are truly shocked to read that we failed to meet your expectations during your stay. We would like to take this moment to extend our apologies for any inconvenience caused by the loud construction which had been taking place during your stay. Although we truly understand how you feel, we would like to let you know that since the construction did not originate from our property we are unable to completely halt such noises. With regards to your room not being what you had hoped for, we would have been more than happy to accommodate your request for a sea view during your stay. Our teams of front office staff are always readily available to assist you in any situations that you may have been faced with.
We would love to have you here once more and allow us to restore your faith in us and provide you with the Legendary hospitality and service that our bran and hotel is famous for.
Ayubowan!
8/10 – Gut
Verifizierter Reisender
28. Feb. 2019
Verifizierter Reisender
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Jason Wright - Asst Guest Relations Manager am 3. Apr. 2019
Dear Guest.
Thank you for providing us with a 4 out of 5 rating following your recent stay with us!
We look forward in having you with us once more on your future travel to our Island.
Thank you.
10/10 – Hervorragend
Verifizierter Reisender
15. Aug. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 2 Nächten im Juli 2018
Antwort von Jetwing Beach am 16. Aug. 2018
Dear Guest!
Thank you for your rating on your visit with us.
It brings us extreme pleasure to know that we were able to meet your expectations. We certainly will be looking forward to your future visits to our hotel, or any of our many other properties.
8/10 – Gut
Verifizierter Reisender
12. Jan. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Elegantes Hotel mit einem lebendigen Strandleben
Wir waren zum wiederholten Male in Jetwing Beach. Das Hotel ist elegant und liegt wunderschön an einem breiten Strand, die Gastronomie- und Aufenthaltsbereiche öffnen sich zum Meer!!
Man kann stundenlang die Fischer vor Ort mit ihren Katamaranen und den bunten Segeln beobachten.
Verifizierter Reisender
Aufenthalt von 3 Nächten im Januar 2018
10/10 – Hervorragend
Alexander
5. Juni 2017
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Allways good
It`s allways nice, to stay in JETWING BEACH - stay often for business there, 3 pools, for childrens, normal one and also deep one. Peoples are allways very friendly, make small talk. Do all that you feel very good. 150m to the beach. Breakfast excellent, sri lankan food also international.
Alexander
Aufenthalt von 4 Nächten im Mai 2017
8/10 – Gut
Simone
29. März 2016
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Simone
10/10 – Hervorragend
Manuela, Bad Ischl
29. Juni 2015
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Alle freundlich und zuvorkommend, schöner strand, gutes essen, traumfrühstück, tolle pools
Manuela
8/10 – Gut
Verifizierter Reisender
28. Apr. 2014
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
8/10 – Gut
Verifizierter Reisender
1. Nov. 2013
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
6/10 – Okay
Verifizierter Reisender
12. Mai 2013
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Renovationsarbeiten
Leider wurden wir nicht vorgängig darüber informiert, dass das Hotel Renorvationsarbeiten durchführte. Der Pool war unbenutzbar,das Essen musste im Jetwing Blue eingenommen werden, was nicht unseren Erwartungen entsprach.
Verifizierter Reisender
10/10 – Hervorragend
Dan
Mit dem Partner gereist
26. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stop to start our Sri Lanka trip
Dan
Aufenthalt von 1 Nacht im März 2024
10/10 – Hervorragend
Ravendra
20. Dez. 2023
Ravendra
Aufenthalt von 2 Nächten im Dezember 2023
10/10 – Hervorragend
Verifizierter Reisender
15. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 2 Nächten im November 2023
10/10 – Hervorragend
Nigel
Mit der Familie gereist
30. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nigel
Aufenthalt von 1 Nacht im Oktober 2023
8/10 – Gut
William
Mit dem Partner gereist
19. Aug. 2023
Gut: Sauberkeit und Personal & Service
The hotel has a wonderful location right on a beautiful beach with reasonable access to the Colombo Airport. The facilities were dated but reasonable. It was pretty empty which did not add to the ambiance. They served a nice breakfast.
William
Aufenthalt von 1 Nacht im August 2023
Antwort von Jetwing Beach am 23. Sept. 2023
Dear Guest, Thank you for taking your time to provide us with your valuable feedback which will help us improve in future. Thank you
10/10 – Hervorragend
Laura
Mit der Familie und kleinen Kindern gereist
22. Apr. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were so pleasantly surprised with this hotel! The room was lovely, huge bath, super comfy travel cot for our daughter, beach was beautiful and so big!
Service was also fantastic, everyone was very friendly and helpful.
Laura
Aufenthalt von 1 Nacht im April 2023
10/10 – Hervorragend
Jan
30. März 2023
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Jan
Aufenthalt von 5 Nächten im März 2023
10/10 – Hervorragend
Nicholas
25. Feb. 2023
Nicholas
Aufenthalt von 2 Nächten im Februar 2023
6/10 – Okay
T
30. Jan. 2023
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Bit dated and be aware of noisy weekends
On arrival we didn’t get the usual friendly Sri Lanka welcome. The hotel is a bit dated but our room had been recently painted. Getting a drink around the pool is hard work as the outside bar is often unattended. There is little/no atmosphere in the hotel and it was v quiet in the evening (we ate elsewhere during our 2 night stay). We went next door to Goldi Sands for a drink which seemed to have more going for it, there was a wedding on and the music stopped promptly at 11am.
On our second night (a Saturday) we were hoping for an early night before our morning flight the next day. However we were kept awake until after midnight by a very noisy wedding with fireworks. We think it was at the other Jetwing hotel which neighbours this one to the south. We called reception to complain but there was nothing they would do. The balcony doors and windows are old and single glazed, even with ear plugs we could still hear the music loudly, it was a very annoying end to a lovely holiday. We wouldn’t stay here again.
T
Aufenthalt von 2 Nächten im Januar 2023
4/10 – Schlecht
JOHANN
Mit der Familie gereist
20. Dez. 2022
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Very disappointed
Room Clean, But not good Service, Tv not working properly, Breakfast not good, cheep service.
JOHANN
Aufenthalt von 9 Nächten im Dezember 2022
10/10 – Hervorragend
Deanna
Mit der Familie gereist
4. Sept. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We arrived the day before we flew home. It was a great place to hangout before the 30hours of travel. Beautiful pool, beach and great food
Deanna
Aufenthalt von 1 Nacht im September 2022
Antwort von Jetwing Beach am 28. Okt. 2022
Dear Guest,Thank you for taking time to review us following your recent visit to Jetwing Beach. We are delighted to know you had a lovely stay.Looking forward to having the pleasure of welcoming you back in the future.Best regards,Jetwing Beach!
10/10 – Hervorragend
Susan
28. März 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Hotel
I enjoyed my stay at Jetwing Beach Negumbo. All the staff were really friendly and helpful. Breakfast was excellent with a good choice of food. The main swimming pool is a good size and the location right by the beach. Short walk to the main restaurant/bar area in Negumbo and of corse very convenient for the airport.
Susan
Aufenthalt von 3 Nächten im März 2022
Antwort von Kisali am 1. Apr. 2022
Dear Susan, Thank you for reviewing us following your recent stay at Jetwing Beach! we are delighted to read that you have a great ending to your holiday in Sri Lanka.
Thank you for your compliments on our warm and friendly hospitality, the delectable cuisine and the overall stay experience.
We look forward to welcoming you back!
Best regards,
Jetwing Beach
4/10 – Schlecht
Kumar
Mit der Familie gereist
28. Feb. 2022
This was an overnight stay before early morning flight. The hotel insisted on payment with USD. After some hassel they agreed to accept Sri lankan rupees. We asked them to cancel breakfast but they couldn't and offered to to give packed breakfast instead. Attitude was not customer friendly. Overall, good to stay. Did not get chance to try out the restaurants etc...
Kumar
Aufenthalt von 1 Nacht im Februar 2022
Antwort von Jetwing Beach am 9. März 2022
Dear Guest,
Thank you for taking time to review us following you recent stay at Jetwing Beach!
Whilst we are pleased to know that you had a good stay, we sincerely apologize for the hassle on the payment, as we have to abide by the government regulations, which in return would have appeared as unfriendly.
Best regards,
Jetwing Beach
8/10 – Gut
Andrew
29. Jan. 2022
Andrew
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Jetwing Beach am 2. Feb. 2022
Dear Mr. Andrew,
Thank you taking time to rate us following your recent stay at Jetwing Beach!
Best regards,
Team Jetwing Beach
8/10 – Gut
Verifizierter Reisender
9. Jan. 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kan rekommendera
Fint hotell med bra läge, supertrevlig personal och fin miljö. Vi trivdes jättebra!
Verifizierter Reisender
Aufenthalt von 3 Nächten im Januar 2022
Antwort von Kisali Mirando am 10. Jan. 2022
Dear Kan,
Thank you for taking time to leave a splendid review following your recent visit. We re delighted to know you enjoyed your stay with us.
Looking forward to having the opportunity to welcome you back!
Ayubowan!(May you live long),
Jetwing Beach
4/10 – Schlecht
JP, Swindon, UK
Mit dem Partner gereist
24. Juni 2020
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Rooms were damp and air conditioning barely worked, we asked to be moved to a room on a different floor after viewing a few others on the ground floor which were just as bad, the room we moved to was better but glad we only stayed 5 days!
JP
Aufenthalt von 7 Nächten im Januar 2020
Antwort von Jetwing Beach am 24. Juni 2020
Dear guest,
Thank you for reaching out to us! I apologize for the inconvenience faced by you with regards to the room standards provided to you during your stay. As an organization that focuses on ensuring that all our valued guests are given the highest of standard in service and comfort allow me to extend my apologies for not meeting your expectations. Your comments on the damp rooms and dysfunctional Air Conditioner will be looked at immediately and ensure such mishaps will not occur at the cost of the overall experience of our guests stay.
Whilst we are happy to hear that the room change given was satisfactory we sincerely hope that you would consider choosing Jetwing Beach once more on your future travels and allow us to redeem ourselves and deliver the world renowned service and amenities that our hotel has to offer.
8/10 – Gut
Verifizierter Reisender
16. März 2020
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 1 Nacht im März 2020
Antwort von Anne am 1. Apr. 2020
Thank you very much for your rating following your stay at Jetwing beach. It was indeed a pleasure to have you with us and we hope to see you again on your next visit to Negombo, Sri lanka.
Ayubowan! (May you live long)
6/10 – Okay
Kavitha, New York
Mit dem Partner gereist
7. März 2020
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Food was great. The issues were with the mosquitoes in the room. The air conditioner barely worked so it was hot. The butler gave us a fan to use. We should of gotten another better room. When we go to the beach there’s always someone asking for money. They need to get rid of the homeless people out of there and stop bothering tourists for money and following them around the beach. There’s a big language barrier for the staff members. They speak little English and it’s hard to explain to them what exactly you need. They need to be taught.
Kavitha
Aufenthalt von 7 Nächten im Februar 2020
Antwort von Jason Wright. am 14. März 2020
Dear Kavitha,
We appreciate you taking the time to write to us about your recent stay with us.
Whilst we are really glad to know that you enjoyed dining with us we are really shocked and saddened to read that the rest of your experience was not up to your expectations.
Your feedback on the overall room conditions and the challenges you faced due to the language barrier has our fullest attention and are looked into immediately. Your concerns and feedback on the beach vendors is understandable, we try to educate them to respect our guests personal space and only approached when initiated by the guests. However we will speak with them once more to highlight the dissatisfaction expressed by you and to remind them that the guests should not be disturbed nor approached unless requested by the guests.
We sincerely would like to apologize for all the shortcomings experienced during your stay and would also like to assure you that these matters will be taken seriously and looked into by our management team in order to provide a better experience for our valued guests such as yourself.
We hope that this would not deter you from visiting us once more and allow us to restore your faith in our hotel and brand and provide you with the legendary service and hospitality that our brand is well known for.
8/10 – Gut
Verifizierter Reisender
28. Feb. 2020
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Jason Wright am 28. Feb. 2020
Dear guest,
Thank you for your rating on your stay with us! We hope that you enjoyed your stay as much as we loved having you with us and we look forward to seeing you soon!
8/10 – Gut
FABIENNE
27. Feb. 2020
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
FABIENNE
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Jason Wright. am 29. Feb. 2020
Dear guest,
Thank you for rating following your recent stay with us!
We hope you enjoyed your stay and we look forward to having you with us in future!
10/10 – Hervorragend
Verifizierter Reisender
Mit der Familie und kleinen Kindern gereist
27. Feb. 2020
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ocean front, close to Bandaranaike international airport, spacious rooms, service with a smile, good food, minimalistic design of building and interior decor.
Verifizierter Reisender
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Jason Wright. am 28. Feb. 2020
Dear guest,
Thank you for your wonderful review on your stay with us!
It is so wonderful to know that we were able to meet your expectations and deliver a legendary service during your stay with us! Your words of compliment on the overall service and hospitality of our staff will be shared with our team on a job well done! It is such reviews that makes us always want to strive to continue doing what we do best.
We look forward to having you with us on your future visits to our beautiful Island!
6/10 – Okay
Alan, Swindon,ENGLAND
Mit dem Partner gereist
25. Feb. 2020
Gut: Sauberkeit, Personal & Service und Ausstattung
Good property for stopover before and after flights
Would also be well placed if there was some improvements to decor to stay longer
Sunbeds and mattresses need upgraded
Staff very helpful.
Location not great for a long stay due to traffic.
Alan
Aufenthalt von 14 Nächten im Februar 2020
Antwort von Jetwing Beach am 26. Feb. 2020
Dear Alan,
Thank you for your feedback on your stay with us. We will look into your comments for further improvement in future.
Thank You.
10/10 – Hervorragend
Verifizierter Reisender
Mit der Familie und kleinen Kindern gereist
24. Feb. 2020
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Minimalistic design. Ocean front, good food, pleasant staff, spacious rooms
Verifizierter Reisender
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Jason Wright. am 25. Feb. 2020
Dear guest!
Ayubowan! and thank you for wonderful review and rating following your stay with us!
It is always a pleasure to know that we were able to meet our valued guests expectations and ensure that you had a wonderful stay! We will be sharing your compliments with our team on a job well done!
We look forward to having you with us once more on your next visit to our beautiful Island!
10/10 – Hervorragend
Verifizierter Reisender
24. Feb. 2020
Verifizierter Reisender
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Jason Wright am 25. Feb. 2020
Dear guest,
Ayubowan! and thank you for taking the time to leave us a 5/5 rating following your stay with us!
We hope to see you soon on your next visit !!
10/10 – Hervorragend
Angela
Mit der Familie gereist
7. Feb. 2020
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel on the beach
Great place to stay less than 30 minutes from colombo airport. Very comfortable room .
Angela
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Anne am 8. Feb. 2020
Dear Angela, it was indeed a pleasure to have you here with us at Jetwing beach and we are ecstatic to know that you enjoyed all aspects of the hotel, it's facilities and friendly associates. Thank you for your wonderful review!
Ayubowan! (May you live longer)
6/10 – Okay
Verifizierter Reisender
Mit dem Partner gereist
4. Feb. 2020
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
We liked the food and the friendly and helpful staff. They are very supportive and they do everything what they can .
The main issue is the resort is not 5* resort, the rooms are outdated, need urgent make over.
The bed / clothes everything is wet of the moist, the ressort should invest in dehumidifier and should be more active regarding mosquitoes.
Verifizierter Reisender
Aufenthalt von 3 Nächten im Januar 2020
Antwort von Jason Wright. am 4. Feb. 2020
Dear guest,
Thank you for your valuable feedback on your stay with us.
Whilst we are glad to know that you liked the food and the overall hospitality of our staff we are deeply saddened to hear that you were not happy with the overall conditions of the hotel. We will be taking your critical feedback on the hotels conditions very seriously and address it with the management immedieatly to ensure that this is looked into .
We hope that this will not deter you from visiting us on your future visits to Negombo and allow us to restore your faith in our hotel and Brand.
Thank you.
8/10 – Gut
Roland
Mit der Familie gereist
9. Jan. 2020
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bra hotell men några utmaningar.
Ett bra hotell, dock finns det några utmaningar. Hotellrummen börjar bli lite slitna, dags för lite uppfräschning. Sen är det väldigt mycket kråkor runt poolen, många som störde sig på det. Vi har varit i Dubai, där har de falkar som är tränade att hålla dem borta från poolområdet. Kan vara ett tips till hotellet.
Annars toppläge på stranden, bra mat på frukost och middag.
Roland
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Jason Wright am 11. Jan. 2020
Dear Guest,
We appreciate your feedback on your stay with us.
Whilst we are glad to hear that you enjoyed dining with us your concerns and feedback on the overall ambience of the room and the presence of crows in the hotel have our fullest attention. We are aware of the inconveniences and impact that the crows have on our guests and we are working on a solution to minimize this.
We hope that this would not deter you from staying with us once more on your visit to Sri Lanka and allow us to restore your faith in our hotel and brand.
Thank you.
10/10 – Hervorragend
Kamlesh
Mit der Familie gereist
8. Jan. 2020
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was an Amazing experience. Food was excellent, view from room was too good. Would love to stay here again.
Kamlesh
Aufenthalt von 3 Nächten im Januar 2020
Antwort von Jason Wright. am 9. Jan. 2020
Ayubowan!
Thank you for such a wonderful review on your stay with us!
It brings us great joy to hear that we were able to meet your expectations and provide you with the outstanding service and hospitality that Jetwing is well known for! .
We look forward to having you with us once more on your future travels to our beautiful Island and share more wonderful memories.
Thank you,
Regards,
8/10 – Gut
Verifizierter Reisender
5. Jan. 2020
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed my stay ! Could do with a bit of revamp but never the less I still Enjoyed my stay
Verifizierter Reisender
Aufenthalt von 14 Nächten im Dezember 2019
Antwort von Anne am 6. Jan. 2020
Thank you very much for your positive review. We are delighted to read that you enjoyed all aspects of your stay with us. Your comment is well noted and address to the relevant managers. we hope to see you again for yet another memorable stay.
Ayubowan ! (may you live longer)
10/10 – Hervorragend
Verifizierter Reisender
15. Dez. 2019
Verifizierter Reisender
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von Jason am 18. Dez. 2019
Dear guest,
Thank you for your 5/5 rating on your stay with us.
We are really delighted that we were able to meet your expectations!
Looking forward to having you with us once more!
8/10 – Gut
Verifizierter Reisender
Mit dem Partner gereist
31. Okt. 2019
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bery mousey at night with loud guests wsking us sll up as they checked in late
Verifizierter Reisender
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Jason Wright - Asst. Guest Relations Manager. am 31. Okt. 2019
Dear guest,
Thank you for sharing your comments on the unfortunate experience you have faced.
We would like to extend our apologies for the disturbances caused and have spoken to the guests to be mindful of loud noises when traversing down the corridor during the late hours.
Please feel free to reach out to us at anytime if you would require further assistance or even a room change if you like.
We are always happy to be of service to you.
Kind regards
8/10 – Gut
Or
23. Sept. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Or
Aufenthalt von 2 Nächten im September 2019
Antwort von Kisali Mirando am 30. Sept. 2019
Dear Guest,
Thank you for taking time off to review our property post check out.
Thank you and regards,
Kisali Mirando
10/10 – Hervorragend
Verifizierter Reisender
13. Sept. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von Jason Wright - Asst. Guest Relations Manager. am 15. Sept. 2019
Dear guest,
Thank you for your detailed review following your recent stay with us.
Whilst we are delighted to hear that you enjoyed your overall stay with us and loved the architectural design by Bawa at Jetwing Beach, we would like to extend our apologies for the unclean beach chairs.
As an organization that always works to ensure that we deliver a world class service and experience to our guests, we will be taking your feedback on this matter positively and ensure that this would not repeat itself.
We hope that this did not deter you from visiting us once more on your future travels to Sri Lanka and to Jetwing Beach as we loved having you!
8/10 – Gut
Juzar
Mit der Familie gereist
13. Sept. 2019
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
thoroughly enjoyed our stay ,staff were very helpful
Juzar
Aufenthalt von 1 Nacht im September 2019
Antwort von Jason Wright - Asst. Guest Relations Manager am 14. Sept. 2019
Dear Guest,
Thank you for your positive feedback following your recent stay with us.
We are delighted to read that you enjoyed your stay and also enjoyed the overall attitude and professionalism of our staff.
We look forward to having you with us once more on your future travels to Sri Lanka