Sitzecke in der Lobby

Bewertungen von ibis Styles Nairobi Westlands

3.5 out of 5
ibis Styles Nairobi Westlands
Rhapta Road, Westlands, Nairobi

Bewertungen

8,4

Sehr gut

272 von insgesamt 558 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
176 von insgesamt 558 Gästebewertungen haben eine Bewertung von 8 - Gut" "
49 von insgesamt 558 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 558 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
34 von insgesamt 558 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,4/10

Personal & Service

8,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Eric

Aufenthalt von 2 Nächten im März 2023
Antwort von Faith Misigoh am 26. März 2023
Dear Erick, Greetings from ibis Style Nairobi and thank you for your positive feedback. we are so glad to hear that you enjoyed your stay with us! If you can kindly high light some of the concerns that we did not meet your expectations, we will really appreciate. Looking forward to hosting you again. Kind Regards

10/10 – Hervorragend

Behnam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Alles bestens
Aufenthalt von 3 Nächten im November 2021
Antwort von Jacqueline Karaba am 30. Nov. 2021
Dear Alles, Thank you for taking time to give us your feedback, we were delighted that you chose us for your stay and that you had a great time. We look forward to hosting you back in not a distant future. Kind Regards

6/10 – Okay

Verifizierter Reisender

okay city hotel for short stays. can be very loud during the day due to proximity to the road
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von Stuart Clay am 4. Feb. 2019
Thank you for sharing the feedback on your recent stay at ibis Styles Westlands. We are pleased our proximity to the city was to your liking. On our routine preventative maintenance I will ensure our window seals are checked to ensure all our future guests enjoy a great nights sleep. Your assistance in our future guest improvements is highly appreciated thank you.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Für Kurzaufenthalt ok.
Sehr freundliches Personal, was bemüht ist guten Service zu leisten; sehr oft aber nicht "liefert". Sehr kleine Zimmer ohne Schränke; Arbeiten am Computer kaum möglich (man hatte mir dann einen kleinen Tisch ins Zimmer gestellt) - für Langzeitaufenthalt ungeeignet. Gutes Restaurant, gutes Frühstück - Top Rooftop-Bar mit netten lustigem Personal, gutem Barfood und Drinks (Besuch lohnt auch, wenn man nicht ihm Hotel untergebracht ist. Sauber. Die vielen kleinen "shortcomings" im Service werden durch die Freundlichkeit des Personals ein wenig kompensiert. Für short term Aufenthalt würde ich wieder buchen (max 2 Tage) (ich hatte einen 9tägigen Aufenthalt - durch fehlende Schränke war das zum Schluss nur noch Chaos).
Aufenthalt von 9 Nächten im März 2018
Antwort von Stuart Clay am 21. März 2018
Thank you for sharing your feedback on your recent nine night stay in ibis Styles Westlands, I am sorry the size of our rooms was to your surprise. As a team we learn and grow from all constructive guest commentary we receive. My team and I will be reviewing our online images and adding more to make our service offering more clear. I am glad we will be welcoming you back for your next short stay in the future.

10/10 – Hervorragend

Jennifer

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location
Aufenthalt von 2 Nächten im März 2024
Antwort von Faith Misigoh. am 5. Apr. 2024
Dear Jennifer,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to hosting you again in the near future.Kind Regards.Front office manager.

10/10 – Hervorragend

Ariyo

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This hotel is easily accessible and quiet. I didn't like the fact there was no one to help me with my luggage from the room to the reception.
Aufenthalt von 2 Nächten im März 2024
Antwort von Faith Misigoh. am 5. Apr. 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. As being a budget hotel, we are sorry we do not offer porterage services. Looking forward to hosting you again in the near future.Kind Regards.Front office manager.

6/10 – Okay

Awais

Gut: Sauberkeit und Personal & Service
They need to have a laundry area as well
Aufenthalt von 4 Nächten im März 2024
Antwort von Faith Misigoh. am 19. März 2024
Dear Awais,We are sincerely grateful for the time you spent to share your comments on your recent stay in our ibis Styles Nairobi hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards,Front office manager,

10/10 – Hervorragend

MAKOTO

Geschäftlich gereist
GOOD
Aufenthalt von 2 Nächten im März 2024
Antwort von Faith Misigoh am 19. März 2024
Dear Makoto,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kind Regards,Front office manager,

6/10 – Okay

Theora

Mit der Familie gereist
Gut: Zustand der Unterkunft
The hotel was ok for the night. I probably wouldnt stay long term.
Aufenthalt von 1 Nacht im März 2024
Antwort von Faith Misigoh. am 19. März 2024
Dear Theora,Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Kind Regards,Front office manager,

2/10 – Ungenügend

Amanya

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Toooo small rooms that there is no breathing space.
Aufenthalt von 5 Nächten im März 2024
Antwort von Faith Misigoh am 11. März 2024
Dear Amanya,We sincerely appreciate the time you spent to share your comments following your visit to our ibis Styles Nairobi hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. I am very sorry that we werent able to make your room request come true and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless it is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Kind Regards,Front office manager,

8/10 – Gut

Epiphane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staffs were very efficient
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Faith Misigoh am 3. März 2024
Dear Epiphane,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Looking forward to hosting you again in the near future.

10/10 – Hervorragend

Anil, McKinney

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Faith Misigoh am 3. März 2024
Dear Anil,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Looking forward to hosting you again in the near future. Kind RegardsFront office manager

4/10 – Schlecht

Jean-Jacques

Aufenthalt von 7 Nächten im Februar 2024
Antwort von Faith Misigoh am 21. März 2024
Dear Jean-Jacques,Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to ibis Styles and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind Regards,Front office manager,

10/10 – Hervorragend

Ann

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Faith Misigoh. am 21. März 2024
Dear Ann,First of all we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays and for choosing our ibis Styles Nairobi hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind Regards,Front office manager

10/10 – Hervorragend

Ann

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Small standard rooms but very well designed. Very well decorated and colorful for those who love a pop of color in their lives. Would definitely stay there again
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Faith Misigoh am 10. Feb. 2024
Dear Ann,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regard,Front office manager,

10/10 – Hervorragend

Jennia

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a great place. Great security.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Faith Misigoh am 7. Feb. 2024
Dear Jennia,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to hosting you again in the near future.Kind Regards,Front office manager,

10/10 – Hervorragend

Andre

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Faith Misigoh am 2. Feb. 2024
Dear Andre,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regard,Front office manager

10/10 – Hervorragend

Purvis J

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Westlands Touch of Class
Beautiful hotel, clean, beautiful staff. Roof Top experience was awesome. Beautiful vibe & staff was amazing
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Faith Misigoh am 20. Jan. 2024
Dear Purvis,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind RegardsFront office manager

10/10 – Hervorragend

Pierre, calgary

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was very nice on 8 floor the shower space little bit to small. Basically very difficult to wash your feet whit out not be under the shower head meaning that if just little bit more space that problem wil not occur.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Faith Misigoh am 14. Jan. 2024
Dear Pierre,First of all we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays and for choosing ibis Styles Nairobi hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. I am very sorry that we werent able to make your room request come true and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless it is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true.Kind Regards,Front office manager

8/10 – Gut

Jackson

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good service &food
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Faith Misigoh am 9. Jan. 2024
Dear Jackson,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonKind Regards,Front office manager

8/10 – Gut

Salvation Travel

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Faith Misigoh am 9. Jan. 2024
Dear Salvation Travel,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front office manage

8/10 – Gut

Salvation Travel

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
No fridge available in rooms... A few renovations required which needs an overall assessment by property management. Enjoyed my stay. Staff were helpful and do a good job. Thanks Ibis
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Faith Misigoh am 9. Jan. 2024
Dear Salvation Travel,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front office manager

10/10 – Hervorragend

Daiki

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Faith Misigoh am 9. Jan. 2024
Dear Daiki,Firstly we would like to thank you for choosing our ibis styles hotel for your holidays in Kenya and for the review you shared, all of your kind words about your stay with us are great to hear. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards,Front office manager.

10/10 – Hervorragend

Mackie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were excellent and polite, comfy beds.
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von Faith Misigoh am 7. Jan. 2024
Dear Mackie,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis styles Nairobi hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager

4/10 – Schlecht

Devon

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I like level of security there. However, the policies for guest visitations are a bit strange and inconsistently enforced. Sometimes there is a policy about guests having to provide ID for copies to be made at the front desk but at their discretion according to whether it seems too "late" for a guest to be visiting you, which is strange given that this hotel has a rooftop restaurant, bar and outdoor lounge which can be accessed via a lift without use of a keycard. I suspect these policies are not being enforced for actual security and safety reasons but out of perceived moral judgments about which types of guest and what times are considered "appropriate." This is an annoying, inconsistent policy reflecting less about security and more about front staff's sensibilities about what they consider to be "appropriate". Also, the food variety is good, but it is way too salty and dry. For such a nice-looking establishment, which I myself would love to invest in, the guest policies and less-than-pleasant food definitely make me hesitate about staying there again.
Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Faith Misigoh am 29. Dez. 2023
Dear Devon,Although we sincerely regret reading that your stay at our hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind Regards

8/10 – Gut

Egbe Agbor, Brussels

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Faith Misigoh am 29. Dez. 2023
Dear Egbe Agbor,First and foremost we would like to thank you for the praising review you shared following your recent visit to ibis Styles Nairobi hotel and we are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kind Regards,

6/10 – Okay

Jane

Gut: Sauberkeit, Personal & Service und Ausstattung
In the middle of downtown- convenient with Shops, transportation.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Faith Misigoh am 29. Dez. 2023
Dear Jane,Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind Regards

2/10 – Ungenügend

Dahir

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay away from this hotel, Bad bad !!!
Stay away from this hotel. Dishonest staff, noisy and alot of repair noises in all rooms. The rooftop bar is noisy and the stuff is rude too. Pricy drinks and I could not sleep when I stayed 9th floor. I left one of my bag at their reception when I checked in but they never told me about it until I realized that I dont have the bag in the room. They only brought back my bag after 4 dayz of complaining. They are corrupt mafia group. The staff dont cooperate. one staff gave me late checkout since am gold member but they demanded extra charge when I tried to checkout even before the offered time was over. Toilets are small and dirty..the lifts arw disfunctional too..Housekeeping girls are good. The reception staff is horrible. Stay away if you can. Internet is good. Dont drink their black coffee tasting bad. you have to ask 100 times before they do any thing. They are many but low quality staff. Never trust them if they tell u something, just tell them to do it now. Horrible place. Main gate security is good.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Faith Misigoh am 29. Dez. 2023
Dear Dahir,We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that ibis Styles Nairobi will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Kind Regards

8/10 – Gut

Patrik

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Faith Misigoh am 29. Dez. 2023
Dear Patrik,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind Regards

10/10 – Hervorragend

IRA KIRUNGI JOHN

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Value for money
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Faith Misigoh am 8. Dez. 2023
Dear Ira Kirungi,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

8/10 – Gut

Jeffrey

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good bang for your buck. Rooms are compact but clean with a modern-ish aesthetic. Feels like a college dorm with a facelift. You probably won’t find a hotel this good for the price, on price it kicks butt. I would stay here again.
Antwort von Faith Misigoh am 13. Feb. 2024
Dear Jeffrey,First and foremost we would like to thank you for the praising review you shared following your recent visit to our ibis Styles hotel and we are delighted to read that we were able to match your expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front office manager

10/10 – Hervorragend

Mohamed

Aufenthalt von 5 Nächten im November 2023
Antwort von Faith Misigoh am 19. Nov. 2023
Dear Mohamed,Thank you for reviewing your recent stay at ibis Styles Nairobi. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Looking forward to hosting you again in the near future.Kind Regards,Faith Misigoh,Front Office Manager.

10/10 – Hervorragend

Oleksandra

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Faith Misigoh am 14. Nov. 2023
Dear Oleksandra,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. looking forward to host you again in the near future.Kind RegardsFront Office Manager

6/10 – Okay

Gulnara

Breakfast options could be better
Aufenthalt von 1 Nacht im November 2023
Antwort von Faith Misigoh am 17. Nov. 2023
Dear Gulnara,Thank you for choosing ibis Styles for your stay we were delighted to have hosted you. We have noted on the concern raised on breakfast and we have sensitized the team. We look forward to hosting you in not a distant future. Kind Regards,Front Office Manager

6/10 – Okay

valentina

Geschäftlich gereist
Gut: Personal & Service
I wouldn’t recommend
The hotel is overall ok but personally I wouldn’t rebook it. The sheets and towels were not clean, bathroom super small and dirty. Food terrible and service takes so long
Aufenthalt von 4 Nächten im November 2023
Antwort von Faith Misigoh am 14. Nov. 2023
Dear Valentina, We are very sorry to hear that you did not have a great experience in our hotel. Our mission is to provide excellent guest experience. we have noted your concern and we will make improvements accordingly.Kind regards,Front Office Manager

10/10 – Hervorragend

Samuel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, great prices and good service
Aufenthalt von 1 Nacht im August 2023
Antwort von Faith Misigoh am 30. Okt. 2023
Dear Samuel,Firstly we would like to thank you for choosing ibis Styles Nairobi once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

10/10 – Hervorragend

Walter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Faith Misigoh am 27. Okt. 2023
Dear Walter,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

10/10 – Hervorragend

Hillary

Aufenthalt von 5 Nächten im September 2023
Antwort von Faith Misigoh am 14. Nov. 2023
Dear Hillary,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. looking forward to host you again in the near future.Kind RegardsFront Office Manager

8/10 – Gut

Egbe Agbor, Brussels

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Standard hotel .
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Faith Misigoh am 22. Okt. 2023
Dear Egbe,Greetings from ibis Style Nairobi and thank you for your positive comments. we are so glad to hear that you enjoyed your stay with us! Looking forward to hosting you again. Kind Regards,Front Office Manager

8/10 – Gut

ALIYU

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was very clean and a nice and serene environment but the bed are too small, and there is know refrigerators in the room.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Faith Misigoh am 17. Okt. 2023
Dear Aliyu,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. Regarding room size, we do allocate rooms as per the booking preference, however in case of any upgrade we offer at a charge. for the refrigerator we have a big one at the reception. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front Office Manager

10/10 – Hervorragend

Osborne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful hotel
I initially booked for 2 nights and ended up staying 6 night so that should sum it up my experience. It is a wonderful hotel with nice staff. I enjoyed the rooftop bar which for a hotel wasn’t expensive at all. I would stay here again and would not hesitate to recommend it to other. Oh by the way, AWESOME location!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Faith Misigoh am 17. Okt. 2023
Dear Osbone,Thank you for choosing ibis Styles Nairobi. First and foremost we would like to thank you for the praising review you shared following your recent visit at ibis Styles Nairobi, and we are delighted to read that we were able to match your expectations. Looking forward to hosting you again in the near future.Kind Regard,Front Office Manager

10/10 – Hervorragend

Nishal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect when on a budget.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Faith Misigoh am 17. Okt. 2023
Dear Nishal,Greetings from ibis Style Nairobi and thank you for your positive comments. we are so glad to hear that you enjoyed your stay with us! Looking forward to hosting you again. Kind Regards,Front Office Manager

10/10 – Hervorragend

Michael

Aufenthalt von 5 Nächten im September 2023
Antwort von Faith Misigoh am 1. Nov. 2023
Dear Michael,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

8/10 – Gut

Robert

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Faith Misigoh am 1. Nov. 2023
Dear Robert,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

10/10 – Hervorragend

Arturo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 6 Nächten im September 2023
Antwort von Faith Misigoh am 11. Okt. 2023
Dear Arturo,Thank you for choosing ibis Styles Nairobi. First and foremost we would like to thank you for the praising review you shared following your recent visit at ibis Styles Nairobi, and we are delighted to read that we were able to match your expectations. Looking forward to hosting you again in the near future.Kind RegardsFront Office Manager

10/10 – Hervorragend

Riad

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Safe and convenient for solo male or female, couple or business meeting
Antwort von Faith Misigoh am 27. Sept. 2023
Dear RiadThank you for the time taken to share your feedback. We are delighted to have hosted you and to learn that you had a great time with us and that we met your expectations. We look forward to hosting you back in not a distant future.Kind Regards,Faith Misigoh,Front Office Manager

8/10 – Gut

FOLUSO AYOBAMI

Aufenthalt von 6 Nächten im September 2023
Antwort von Faith Misigoh am 14. Okt. 2023
Dear Foluso,Greetings from ibis Style Nairobi and thank you for your positive comments. we are so glad to hear that you enjoyed your stay with us! Looking forward to hosting you again. Kind Regards,Front Office Manager

10/10 – Hervorragend

Nyokabi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved it
Aufenthalt von 2 Nächten im September 2023
Antwort von Faith Misigoh am 22. Sept. 2023
Dear Nyokabi,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind RegardsFaith Misigoh,Front Office Manager.

8/10 – Gut

TOMOHIDE

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
部屋は狭く、アメニティーは最小限でした。また、部屋の椅子が固い折りたたみ式だったので、あまりリラックスできませんでした。一方、朝食は素晴らしかったです。
Aufenthalt von 1 Nacht im September 2023
Antwort von Faith Misigoh am 19. Sept. 2023
Dear Tomohide,First and foremost we would like to thank you for the praising review you shared following your recent visit to ibis Styles Nairobi and we are delighted to read that we were able to match your expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind Regards,Faith MisigohFront Office Manager.

10/10 – Hervorragend

Beniluz

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Centric and excellent breakfast
Antwort von Faith Misigoh am 7. Sept. 2023
Dear Beniluz,Dear Timothy,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. looking forward to host you again in the near future.Kind Regards,Front Office Manager.