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Bewertungen von Acacia Tree Lodge

3 out of 5
Acacia Tree Lodge
Marula Lane, Nairobi

Bewertungen

9,2

Wunderbar

42 von insgesamt 62 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
16 von insgesamt 62 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 62 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 62 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 62 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

8,4/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Frank

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2021
Antwort von Team Leader am 12. Jan. 2021
Dear Frank. We appreciate your choice to stay at Acacia and look forward to your next visit. Your review has humbled us and will make us improve our services to a higher level. Best Regards

10/10 – Hervorragend

Philipp

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Look no further. Here you will feel home.
The best choice in Nairobi away from unpersonal chain hotels. At Acacia we really felt home. The rooms are decorated with a lot of attention to the detail. The matress is amazing (by far the best we had on our trip!). And the best thing is: you are doing something good for the people. The proceeds are used in the New Hope projects in the Kibera neighbourhood. Thanks especially to the lovely and welcoming staff! We will be back :)
Aufenthalt von 1 Nacht im Oktober 2017
Antwort von Team Leader am 16. Aug. 2019
We are humbled by you comments and we feel honoured. Our best wishes to you. We appreciate you.

10/10 – Hervorragend

Ndagi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellence and Comfort for a greater good
This is a very cosy place to stay. Despite being a hotel, you get the feeling of being at home with very intentional and friendly customer service. The staff were extremely warm and proactive in offering help. And the food options from Zeke’s Cafe, right on the property, were excellent! Can’t rave too much about this place that provides excellent customer service, all for a greater good!
Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

Akiko

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Brendan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Acacia tree lodge was a comfortable, clean, and safe stay in a lovely part of town.
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Diana

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely quiet hotel with amazing staff
Aufenthalt von 1 Nacht im Mai 2023
Antwort von cj am 26. Juli 2023
Dear Diana,It was an honor to host you.

8/10 – Gut

Sanne

Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Jan-Erik

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A place with a positive atmosphere
Acacia Tree Lodge is a place with a very welcoming atmosphere. The service is excellent. Food is always served quickly and is great. Rooms are spacious, nicely decorated and comfortable. When in Nairobi again, I hope to be back.
Aufenthalt von 7 Nächten im April 2023

8/10 – Gut

David K

Aufenthalt von 1 Nacht im Januar 2023
Antwort von stephen. am 13. Feb. 2023
Dear David, Thank you for your rating and reviewing us.Regards,

10/10 – Hervorragend

Torgny

Aufenthalt von 1 Nacht im Dezember 2022

2/10 – Ungenügend

Jocelyn

Aufenthalt von 1 Nacht im Februar 2022

6/10 – Okay

Richard

Gut: Personal & Service
Staff is excellent. I only had one meal, breakfast and I thoroughly enjoyed it. Sleep wasn’t great, there’s a lot of mosquitoes with no net to protect yourself. I had to literally hunt and kill them before going to sleep but a ton were still buzzing around my face which I were too lazy to hunt them down.
Aufenthalt von 2 Nächten im Oktober 2021
Antwort von Dunstone am 3. Nov. 2021
Thank you for staying with us. We are glad you enjoyed your breakfast. We apologize that we were not able to provide a peaceful night, we have addressed your concern and it will no longer be an issue. We are looking forward to hosting you again!

10/10 – Hervorragend

Gary Duane, Southaven

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location in Karen. Comfortable room. Excellent breakfast!
Aufenthalt von 6 Nächten im August 2021

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very clean and conveniant
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Team Leader am 22. Juli 2021
To our dear esteemed guest. We highly appreciate your choice to stay at Acacia Tree Lodge. We are humbled by your review and we promise to keep on this positive track onwards. We welcome you to stay with us during your next trip to Nairobi. Best regards.

10/10 – Hervorragend

Britton

Aufenthalt von 1 Nacht im Dezember 2020
Antwort von Team Leader am 12. Jan. 2021
Dear Britton. We highly appreciate your choice to stay at Acacia Tree and we are looking forward to your next visit. We are humbled by your review and this will help us improve our services to a higher degree. Best regards

10/10 – Hervorragend

Sanjay, Ohio

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cleanliness landscape I was shown a room with a kitchen on the web when I booked but I stayed in a room without kitchen. My best stay in Kenya. Keep it up!
Aufenthalt von 3 Nächten im November 2020
Antwort von Team Leader am 25. Nov. 2020
Dear Sanjay, Thank you for staying with us. We are sorry we were unable to provide room with kitchen due to its occupation. Looking forward to your next visit.

10/10 – Hervorragend

Christian

Aufenthalt von 1 Nacht im November 2020
Antwort von Team Leader am 12. Jan. 2021
Dear Christian. We highly appreciate your choice of Staying at Acacia Tree always and talking to you was a blessing due to the riches of wisdom you shared. Your review has greatly humbled us. Best regards.

10/10 – Hervorragend

Maura

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
True gem at affordable price
I thought the reviews were too good to be true, but the Acacia Tree really is a gem, and at a great price! The hotel and rooms were very clean and tastefully decorated, bed was comfy, and staff were friendly. Karen is also a lovely part of Nairobi and close to some of the best attractions (car or Uber needed). I will definitely be back if I can get a room again at this top rated hotel.
Aufenthalt von 1 Nacht im November 2020
Antwort von Team Leader am 12. Nov. 2020
Dear Maura, We highly you choice to stay at Acacia Tree Lodge- Karen. We are looking forward to hosting you again on your next trip to Nairobi. Please note that we are humbled by your review and promise the best on your next visit.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Très calme, décoration de très bon goût, service impeccable et attentionné.
Aufenthalt von 3 Nächten im Februar 2020

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Februar 2020
Antwort von Team Leader am 27. Feb. 2020
Dear Esteemed customer, We appreciate you choice to stay at Acacia Tree Lodge and we are humbled by your review. Looking forward to hosting you again on your next trip. Best Regards.

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Januar 2020
Antwort von Team leader am 27. Feb. 2020
Dear Esteemed Guest. We value and highly appreciate your stay with Acacia Tree Lodge and greatly humbled by your review. Looking forward to your next visit. Best Regards.

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and secure with pleasant staff. Excellent WiFi
Aufenthalt von 2 Nächten im November 2019
Antwort von Team Leader am 19. Nov. 2019
We highly appreciate your choice to stay at Acacia Tree Lodge and we are humbled by your wonderful review. We look forward to your coming again. Best Regards

8/10 – Gut

Bonnie, USA

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All staff were excellent -- friendly, attentive, and always provided excellent service. The property is clean and well maintained however small. The photo you see is it for the lobby/dining room. I rolled right out of the twin bed and onto the floor. It was just small.
Aufenthalt von 1 Nacht im September 2019
Antwort von Team Leader am 14. Okt. 2019
We highly appreciate your review about us and promise to address the concerns raised. Looking forward to your next visit. Best Regards.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel stands in well maintained gardens in a secure and serene environment, in a quiet residential area, away from the traffic and noise of downtown Nairobi. Within easy reach of giraffe centre and Nairobi National Park together with Wilson airport, as well as new shopping malls and local bars.
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von Team Leader am 11. Okt. 2019
We highly appreciate your choice to stay at Acacia Tree Lodge and your review has greatly humbled us and given us an impetus to keep giving the best we can to our esteemed guests. Looking forward to seeing you again. Best Regards.

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2019
Antwort von Team Leader am 2. Okt. 2019
We are grateful and fully appreciate your review and just because you chose, you put a smile on the face of a needy child. Best Regards.

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property with good food and very friendly staff. Convenient location in Karen near David Sheldrick Elephant Orphanage, Giraffe Center, and Karen Blixen Meuseum.
Aufenthalt von 2 Nächten im August 2019
Antwort von Team Leader am 29. Aug. 2019
We as Acacia Tree appreciate your choice and support to stay with us.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location of the Acacia Tree Lodge is excellent, the property secure & clean and our stay was very enjoyable. Would highly recommend this Lodge as a delightful alternative to the high priced options in this area.
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Team Leader am 16. Aug. 2019
We highly appreciate your choice to stay with us. We wish you "The Best"

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Team Leader am 29. Aug. 2019
Your choice to stay with us is highly appreciated and humbled us, to work even harder to improve on our guest experience.

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 21 Nächten im März 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El café buenazo, el desayuno delicioso, variado. Camas cómodas, un pcoo duras pero yo feliz. Gente amable.
Aufenthalt von 2 Nächten im Oktober 2018
Antwort von Team Leader am 16. Aug. 2019
Your support is highly appreciated and we wish you all the best.

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Me gusto mucho la atención. Es un lugar tranquilo, me la pasé bien. Me atendiendo bien y el café que tienen es DEMASIADO RICO. Me tomaba como 3 tasas al día. Uffff delicioso
Aufenthalt von 2 Nächten im Oktober 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2019

8/10 – Gut

TORGNY

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We only stayed over 1 night, and left after breakfast. Very nice staff, clean, comfortable rooms, very nice breakfast and a calm area where it feels safe. Since the walls, floor and ceiling are stone, all sounds echo in the building and could be disturbing if many or noisy guests were around ( we had a very calm night)
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Team Leader am 16. Aug. 2019
Your review is highly appreciated and will address areas of concern. Best Regards.

8/10 – Gut

Frantz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2018

10/10 – Hervorragend

Leslie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful, relaxing hotel with a social impact!
What a lovely hotel! The grounds are beautiful, the hotel attractive, the rooms comfortable. But the best part was the very friendly staff - so we and welcoming. And to top it off, the profits from the hotel go back to the community and they employee and train disadvantaged workers. A perfect combination!
Aufenthalt von 3 Nächten im Februar 2019
Antwort von Team Leader am 16. Aug. 2019
We feel highly honoured by your review. Best regards.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
lovely hotel
The hotel is lovely, so are the staff. Our only complaint is weak coffee. They pride themselves on it, but we found it rather disappointing.
Aufenthalt von 4 Nächten im Dezember 2018
Antwort von Team Leader am 16. Aug. 2019
Your comments well received and we promise immediate change in coffee quality.

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Aufenthalt von 1 Nacht im Dezember 2018

10/10 – Hervorragend

Nichola, Cape Town

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location, quiet area close to restaurant and shopping. Staff helpful and friendly. Food was very good.
Aufenthalt von 2 Nächten im November 2018
Antwort von Team Leader am 16. Aug. 2019
Acacia Tree fraternity appreciate your comments. Best regards

10/10 – Hervorragend

Derek, Tampa, FL

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful quiet location yet short ride to Karen shops and businesses
Aufenthalt von 2 Nächten im November 2018

2/10 – Ungenügend

Verifizierter Reisender

Aufenthalt von 1 Nacht im November 2018

10/10 – Hervorragend

Akhil

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Great stay. It’s close to the national park and the giraffe center and the elephant orphanage. The staff is really great too!
Aufenthalt von 1 Nacht im Oktober 2018

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relaxing!
Two of us stayed here for three days, and the location is great! Far enough from the hustle and bustle to be quiet and relaxing, but close enough to get to what you want in Nairobi easily. The service and the staff are absolutely wonderful! We had trouble connecting with the WiFi, and they were very generous to provide us with an extra "boost" type of thing that plugs into an outlet, but we weren't really ever able to connect. Our room was very comfortable and clean, and the grounds are pretty. The menu is a little limited for vegetarians/vegans, but you can request for something else to be made (which is great!), and the included breakfast is wonderful!
Aufenthalt von 3 Nächten im Oktober 2018

8/10 – Gut

Saskia, The Netherlands

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay at Acacia Tree Lodge
My colleagues and I enjoyed the atmosphere at Acacia Tree Lodge during our short stay for business meetings in Karen. The lodge has very friendly and helpful staff, it has a homely feel, nice safari-style decorated rooms with large beds. Great taxi driver attached to the lodge. Calm TV-room upstairs where we also did some work
Aufenthalt von 3 Nächten im Oktober 2018
Antwort von Team Leader am 16. Aug. 2019
Your choice to stay with us and your review humble us. Best Regards.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2018
Antwort von D K am 16. Aug. 2019
We are grateful for this rating and promise to improve upward. Best wishes in your endevour.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2018
Antwort von D.K am 16. Aug. 2019
We are humbled and appreciate this review. Best wishes to you.

10/10 – Hervorragend

Claudia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great
Amazing place, the room was spacious, bright, all the staff very friendly - if you're staying in Karen, there's no better place!
Aufenthalt von 1 Nacht im August 2018
Antwort von D.K am 16. Aug. 2019
We highly appreciate your stay with us and we are humbled by your review. Best wishes.

10/10 – Hervorragend

Lona

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly helpful staff. Beautifully decorated throughout with clean and comfortable rooms.
Aufenthalt von 2 Nächten im Juli 2018
Antwort von Team Leader am 16. Aug. 2019
Your review is highly appreciated and we shall strive to do even better. Best regards.

10/10 – Hervorragend

Clardruck, Durham, NC

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Treasure in Karen area of Nairobi
Friendly, helpful staff, beautiful gardens, delicious food, and clean facility create a five star experience in every way.
Aufenthalt von 1 Nacht im Juli 2018
Antwort von Team Leader am 16. Aug. 2019
We are humbled by this comment and shall work hard to keep consistency. We wish you the best.