Pool

Bewertungen von County Inn

3 out of 5
County Inn
850 Leong Dr, Mountain View, CA

Bewertungen

6,8
182 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
332 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
251 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
131 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
104 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

6,8/10

Personal & Service

6,2/10

Ausstattung

6,4/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 29. Sept. 2023
Dear Peter, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at County Inn Mountain View on your next visit!Warm regards,Customer Care Team

10/10 – Hervorragend

Simone

Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 28. Aug. 2023
Dear Simone, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Warm regards,Customer Care Team

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit
Aufenthalt von 7 Nächten im November 2019
Antwort von Customer Care Team am 30. Nov. 2019
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

8/10 – Gut

Samim

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Dezember 2018
Antwort von manager am 21. Jan. 2019
Thank you for staying with us

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
I stayed in a very noisy apartment and had to sleep with earplugs. There was an extremely loud humming sound from the electric lighting outside the building.
Aufenthalt von 2 Nächten im Juni 2018

6/10 – Okay

Verifizierter Reisender

Genug für eine Woche, aber länger wird es nicht zu bequem.
Aufenthalt von 11 Nächten im März 2018

6/10 – Okay

Verifizierter Reisender

Aufenthalt war gut, aber Frühstück war nicht so gut und immer dasselbe. Es kann verbessert werden.

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Komfort des Zimmers
Gutes Hotel in Mountain View

6/10 – Okay

Michael, Nürnberg

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Unfreundliches Personal
Das Hotel ist an sich günstig gelegen, jedoch von stark befahrenen Strassen umgeben. Für Erholungsurlauber ist es definitiv nicht geeignet. Es liegt ca. 20 Minuten zu Fuss von der CalTrain Station und dem Stadtzentrum von Mountain View. Dort findet man Restaurants verschiedenster Arten. Das Zimmer war geräumig und war mit Mikrowelle, Kühlschrank und Wasserkocher ausgestattet. Ein für US Verhältnisse recht gutes Frühstück war im Preis inbegriffen. Negativ ist definitiv die Unfreundlickeit des Personals, das noch schlechter war als ich in anderen Hotels in den USA erlebt hatte.

6/10 – Okay

Nikos

Verbesserungswürdig: Personal & Service

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Auf jeden Fall zu empfehlen!
Wir sind zu viert als Familie unterwegs gewesen, 2 Erwachsene, 2 Kinder. Anreise und einchecken unproblematisch und schnell. WLAN funktionierte hervorragend, erwartet man aber auch im Silicon Valley (bzw. in dessen Nähe). die Betten waren ausreichend groß. Kleines "aber", obwohl 4 Personen angemeldet waren, fehlten 1-2 große Handtücher (schnell nachgeordert über Rezeption, problemlos), allerdings war das in jedem Hotel auf unserer Reise so.

10/10 – Hervorragend

Judy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Care Team am 9. Feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 – Okay

Andre

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The place was clean staff was great quality of hotel was kind of low budget kind of like a used car dealership just good enough to pass, but place was clean and comfortable
Aufenthalt von 1 Nacht im Januar 2024
Antwort von manager am 20. Jan. 2024
We are very sorry that you felt that the hotel was good enough to pass. We constantly upgrade our facility for the guest satisfaction. Please be constructive and guide where we need to improve.

6/10 – Okay

Lol

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Care Team am 19. Jan. 2024
Dear Guest, we are excited to know that you found our stay quite satisfactory. Thank you for rating our services, but we understand they were not entirely up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at County Inn Mountain View. We hope to have you join us again so that we can give you a complete guest experience!Warm regards,Customer Care Team

10/10 – Hervorragend

Jaeyeoul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von maharaja am 8. Dez. 2023
Thank you very much for your feedback. Our staff enjoyed having you at the hotel. Please come back soon.

10/10 – Hervorragend

Duane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Customer Care Team am 5. Dez. 2023
Hi Duane,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm regards,Customer Care Team

10/10 – Hervorragend

Rajin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good stay
Aufenthalt von 3 Nächten im November 2023
Antwort von Customer Care Team am 21. Nov. 2023
Hey Rajin, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the County Inn Mountain View!Warm regards,Customer Care Team

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Customer Care Team am 30. Okt. 2023
Dear Guest, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent County Inn service in the future!Warm regards,Customer Care Team

4/10 – Schlecht

Vincent

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Next to a noisy construction site and a highway. Neighborhood scary. A broken fridge at top of stairs and a broken ac at the bottom. Roaches and racoons everywhere. Lights on sensors that do not work well so they flicker on and off.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Customer Care Team am 24. Okt. 2023
Dear Vincent, we apologize for the issues you encountered during your stay, and we deeply regret the discomfort you experienced. We'll work on addressing the issues with the noisy construction site, sketchy surroundings, broken appliances, faulty sensors, and pests in the vicinity. We appreciate your insights and will take steps to rectify these problems as we strive to ensure a more pleasant environment for our guests.Warm regards,Customer Care Team

4/10 – Schlecht

Rita, Orinda

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was located right next to highway. The tub was making noise as I tried to get in and out of the tub. The sink faucet did not have cover and it was exposed. The floor was not carpeted. The balcony was very dirty. There was a kitty pool. It was a camping with a toilet and roof experience. It could use total remodeling. The pillows were very uncomfortable. Luckily I had brought my own pillows.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Customer Care Team am 19. Okt. 2023
Dear Rita, we are incredibly sorry to hear that you faced such a bad experience while staying at our hotel. Even though the location was convenient for you, it is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. Please let us know if we can do anything more to make amends.Warm regards,Customer Care Team

8/10 – Gut

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice and quiet. Room was clean! Good price.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Customer Care Team am 10. Okt. 2023
Dear Lisa, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at County Inn Mountain View. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction makes us very pleased with our accommodations. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team

8/10 – Gut

Joy

Aufenthalt von 2 Nächten im September 2023
Antwort von Customer Care Team am 24. Okt. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 – Okay

Amy

Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 24. Okt. 2023
Dear Amy, thank you for rating your stay at County Inn Mountain View. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Warm regards,Customer Care Team

10/10 – Hervorragend

DESIREE

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice for a night
Good place to stay, no problems. Everything was as described. Rooms were clean, just an older building, they do a nice job of cleaning and some renovations. Breakfast had a good variety of foods. Check in was easy.
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 3. Okt. 2023
Dear Desiree, we appreciate your kind words and are pleased to hear that you had a good stay with us. Your compliments about our clean rooms, housekeeping service, and breakfast options are truly appreciated. Our team takes pride in providing our guests with a comfortable and well-maintained environment. If you have any additional feedback or suggestions, please do not hesitate to share them. We look forward to welcoming you back on your next visit. Warm regards,Customer Care Team

10/10 – Hervorragend

Nikki

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very Nice
Great!
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 25. Sept. 2023
Dear Nikki, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Customer Care Team

10/10 – Hervorragend

Judy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 4 Nächten im September 2023
Antwort von Customer Care Team am 26. Sept. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Gut

Jacqueline

Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 10. Okt. 2023
Dear Jacqueline, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at County Inn Mountain View on your next visit!Warm regards,Customer Care Team

10/10 – Hervorragend

Raul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Habitación limpia y bien equipada con nevera, microondas, secador y plancha. El personal muy atento y agradable. Y el desayuno mucho mejor que en otros moteles de la zona. Volvería alojarme aquí sin dudarlo.
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 18. Sept. 2023
Dear Raul, we are happy to have hosted you and served you well at County Inn Mountain View. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Warm regards,Customer Care Team

10/10 – Hervorragend

Judy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 18. Sept. 2023
Dear Judy, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the County Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Customer Care Team

10/10 – Hervorragend

Barbara

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 15. Sept. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 – Schlecht

Nat

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Keep looking
Our medical plans changed last minute and we wanted to cancel our first night. We were told no after trying to call all afternoon. Our bad, but it would have been nice to refund us the night we did not use. Hotel looks like it’s clinging to the past with the best of Mountain View plaques from 2009. The room was very dated. They have tried to keep it up but it’s time for a complete facelift. There were dust bunnies at the corners of the beds and a lizard crawling across the floor in the morning. The neighborhood was good and it served its purpose for the night but we will stay elsewhere next time
Aufenthalt von 2 Nächten im September 2023
Antwort von Customer Care Team am 18. Sept. 2023
Dear Nat, we apologize for the challenges related to changing your reservation and the dated conditions of your room. We understand your concerns and will work on improving our property's overall appearance and cleanliness. We regret the presence of dust bunnies and a pest issue that marred your time with us. We feel disappointed that we could not make you feel welcome at our hotel throughout your visit. We assure you that we shall review each matter and see what needs to be done to accommodate our customers' comfort. We are incredibly sorry for the disturbances you faced and hope this experience does not become your lasting impression of the hotel. Warm regards,Customer Care Team

6/10 – Okay

Nancy

Mit einer Gruppe gereist
Gut: Sauberkeit
When I went to check in, the manager (I think) was yelling at the guy in reception to hurry up and what was the matter with him etc.. I wasn’t the only person there. It was very uncomfortable. I was just there for one night and the place was ok otherwise. Just not the best energy to start with. Also, I don’t like the sink being outside the bathroom.
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 14. Sept. 2023
Dear Nancy, we apologize for the uncomfortable experience you had during check-in; this is certainly not the impression we want to leave on our guests. We will take adequate measures to ensure such incidents are not repeated in front of our customers. We are sorry the sink location disappointed you. We aim to provide a seamless and pleasant experience for our guests, and we appreciate your comments as they allow us to make necessary improvements in our service.Warm regards,Customer Care Team

4/10 – Schlecht

Nicole

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Just awful
The pictures online of the room was beautiful. However this was not the case. Everything was run down. The bathroom door wouldn’t shut because of previous damage . The AC left the room humid and the shower looked dirty. However the worst part was the fact our toilet was clogged from 11 pm until the morning because we could not reach anyone at the counter. We even called the hotels desk number and still couldn’t reach anyone . Personally we will not be returning.
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 5. Sept. 2023
Dear Nicole, we are truly sorry to hear about the discrepancies between the online pictures and your actual room. This is not the experience we want our guests to have. We deeply regret the maintenance issues you encountered, especially the clogged toilet and the inability to reach the front desk for assistance. Your feedback will be used to make immediate improvements and ensure such issues do not recur. We appreciate your feedback, and we hope you reconsider staying with us in the future for a more enjoyable experience.Warm regards,Customer Care Team

6/10 – Okay

Jose Antonio

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im August 2023
Antwort von Customer Care Team am 5. Sept. 2023
Dear Jose, thank you for rating your stay at County Inn Mountain View. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Warm regards,Customer Care Team

10/10 – Hervorragend

Andres, Sacramento

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023
Antwort von Customer Care Team am 29. Aug. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 – Okay

Maria

Gut: Personal & Service
Cute spot. No elevator. Bathroom door didn’t close. Shower head extremely low. Otherwise excellent stay.
Antwort von Customer Care Team am 31. Aug. 2023
Hi Maria,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found our spot cute and overall had an excellent stay. We apologize for the inconveniences you encountered, including the lack of an elevator, issues with the bathroom door, and the low shower head. Your comments are valuable to us, and we appreciate your understanding. We'll take your feedback into consideration as we continue to improve our facilities and services. We hope that despite these minor issues, you had a comfortable and enjoyable experience. If you choose to stay with us again, we'll strive to provide you with an even better stay!Warm regards,Customer Care Team

10/10 – Hervorragend

Mitchell

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 28. Aug. 2023
Dear Mitchell, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Customer Care Team

8/10 – Gut

Frances

Gut: Sauberkeit und Personal & Service
Our room didn’t have any hand towels or washcloths. No one EVER answered the phone when calling the front desk. So I went to the office and Asked for washcloths and hand towels - They DIDN’T HAVE ANY!!🤔🤔 That is Unheard of for a hotel
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 28. Aug. 2023
Dear Frances, we apologize for the inconvenience you experienced during your stay. It's unacceptable that we didn't have hand towels and washcloths available for you. We're sorry for the lack of response when you called the front desk as well. Your feedback is valuable, and we'll make sure to address these issues to ensure a more satisfactory experience for our guests in the future. Thank you for bringing this to our attention, and we hope you were still able to enjoy your stay despite the inconvenience.Warm regards,Customer Care Team

10/10 – Hervorragend

Emily

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed here as we were going to a concert at the amphitheatre. The room was clean and spacious, the bed wasn't the comfiest & the room was a little dated, which we expected from the advertisement pictures and the low cost. The surrounding area was nice and it was close to the concert we were going to. Breakfast was nice, my only grumble is that it finished at 10am despite check out being 11am. The pool looked clean, although we didn’t use it. Staff were friendly - they let me have a postcard for free!
Antwort von Customer Care Team am 28. Aug. 2023
Dear Emily, we're glad to hear that you found our location convenient for the concert and that you appreciated the cleanliness of our rooms and the friendliness of our staff. Thank you for your feedback about the bed and the room's appearance – we're always working to improve our facilities. We apologize for any inconvenience with the breakfast timing, and we'll take your comments into consideration. If you have any more suggestions or concerns, please don't hesitate to let us know. We hope you had a great time at the concert and enjoyed your stay overall!Warm regards,Customer Care Team

6/10 – Okay

Kim

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Fairly quiet budget hotel with continental breakfast and pool, but limited staff and lack of housekeeping.
Aufenthalt von 4 Nächten im August 2023
Antwort von Customer Care Team am 24. Aug. 2023
Hello Kim, thank you for your review and for choosing our hotel for your stay. We're glad to hear that you found our peaceful, budget-friendly accommodations and amenities to your liking. We apologize for any inconvenience caused by the limited staff and lack of housekeeping services. Your feedback is valuable to us and will help us improve our guest experience. We hope to have the opportunity to welcome you back for an even more comfortable stay.Warm regards,Customer Care Team

6/10 – Okay

Luke

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Housekeeping came into our room when we were off site and left the Do Not Disturb on the door. Not cool. The room was ok, nothing fancy. The bathroom was overcaulked everywhere. Shower, toilet, floor, all overcaulked. Looks shoddy. Quiet neighborhood off of the freeway, quick access. Owner checked us in, he was very nice and positive.
Aufenthalt von 2 Nächten im August 2023
Antwort von Customer Care Team am 24. Aug. 2023
Dear Luke, thank you for your candid feedback and for choosing to stay at our hotel. We apologize for the housekeeping concern and any inconvenience caused during your stay. We appreciate your kind words about our owner. Your feedback regarding the room's unsatisfactory conditions will be shared immediately with our team for improvements. We're glad you were able to enjoy the quiet neighborhood and the quick access to our location. We're committed to ensuring a better experience on your next visit.Warm regards,Customer Care Team

10/10 – Hervorragend

ALEXANDER, Richmond

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We are family of four. Stay in hotel for one night. Easy to find and check in and out. Good breakfast. All as described. Very recommend. Thanks.
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 24. Aug. 2023
Dear Alexander, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at County Inn Mountain View. It was a pleasure to host you as our guest, and it makes us happier to get the best review for our accommodations, breakfast, and check-in/check-out services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Warm regards,Customer Care Team

6/10 – Okay

Erika

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im August 2023
Antwort von Customer Care Team am 22. Aug. 2023
Dear Erika, thank you for rating your stay at County Inn Mountain View. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Warm regards,Customer Care Team

10/10 – Hervorragend

Karen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
everything was great...better than expected..breakfast too
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 22. Aug. 2023
Hey Karen, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at County Inn Mountain View!Warm regards,Customer Care Team

8/10 – Gut

Isadore, CLOVIS

Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 5. Sept. 2023
Dear Isadore, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to County Inn Mountain View in advance, and we'll book a perfect room for your vacation. Warm regards,Customer Care Team

2/10 – Ungenügend

Hazel

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
No thank you
I got here at 2:55 pm. I got my key card by 3:00 pm, however it took me almost an hour to get in because the key card wouldn’t work. My room was on the other side of the check in office and it was already hot. After about 10 minutes trying to get in, I walked back and let the guy know. He told me to wait 5 more minutes because the system might have to update, so I walk back to the room and wait longer. It never worked. I walk back to the check in office because I’m still locked out, this time he follows me to try the cards for himself. When he sees it doesn’t work he goes back to the office and we don’t see him for another 15 or so until I walk back and asked what the plan was and was just handed new key cards to a different room. I finally got into my room almost an hour after checking in with my friend and her baby. No apologies, rude as hell. There’s other cheaper & cleaner options in the area and probably a lot nicer workers too. I wouldn’t recommend this place.
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 18. Aug. 2023
Dear Hazel, we apologize deeply for the extremely disappointing experience you had during your stay. The issues you described regarding the key card not working, the lack of prompt assistance, and the overall unhelpful and rude behavior of the staff are completely unacceptable and not reflective of the level of service we aim to provide. We deeply regret any inconvenience and discomfort this caused you, especially with a friend and baby in tow. Your feedback is crucial, and we'll address these matters immediately to ensure our guests have a much better experience moving forward. We appreciate your honesty about the cleanliness, staff service, property conditions, and room comfort as well. If there's anything more you'd like to share or discuss, please don't hesitate to let us know. Your satisfaction is important to us, and we're here to ensure your future stays are drastically improved.Warm regards,Customer Care Team

10/10 – Hervorragend

Catherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I think the room was very clean and the floors and furniture was in good shape. Comfortable bed and quiet.! I didn’t use the pool , though it seemed to be adequate. The area is not beautiful, close to the freeway, though I felt it was safe…
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 18. Aug. 2023
Dear Catherine, we're delighted to hear that you found the room very clean and that the floors and furniture were in good shape. It's great that you had a comfortable and quiet stay with a comfortable bed. We're also pleased to know that you felt the area was safe, even though it might not be the most beautiful. If you have any more comments or if there's anything else you'd like to share, feel free to let us know. We're here to ensure your stay is as comfortable and enjoyable as possible. Your feedback helps us tailor our services to better meet our guests' needs. We hope to serve you soon!Warm regards,Customer Care Team

10/10 – Hervorragend

Brenda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable and Convenient
Comfortable and convenient to music venue. Affordable for me.
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 18. Aug. 2023
Dear Brenda, we're glad to hear that you found our hotel comfortable and conveniently located near a music venue. It's great that the affordability met your needs. If you have any more comments or if there's anything else you'd like to share, feel free to let us know. We're here to ensure your stay is as comfortable and enjoyable as possible. Your feedback helps us enhance the experience for our guests. We hope to have you back soon! Warm regards,Customer Care Team

10/10 – Hervorragend

karen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 10. Aug. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Hervorragend

Selena

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
First Time, Great Time
Such a cozy place to stay for a night after a Big Time Rush concert. Breakfast the morning after was delicious. There was a waffle maker, mini bagels, milk, orange juice, water, cereal, bread, and so many more yummy things. For check out you leave the keys in the room which was nice to leave before traffic hit. Recommend for a place to stay. Good location as well. And there’s a pool which we didn’t have time to use but will for our next stay :)
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 10. Aug. 2023
Dear Selena, it's our absolute pleasure to know you loved your stay with us at County Inn Mountain View. We strive to provide excellent value to our guests through our cozy accommodations, delicious breakfast options, lovely location, and seamless services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Mountain View.Warm regards,Customer Care Team