We were the only ones for 2 nights on our 3 night stay
On checking in wr asked for 2 beds instead of 1. Cost $30. After 1 night our t.v. broke so they made us switch room. Took us half hour. Pet fees for 2 dogs 3 nights $130
Clean rooms but could use upgraded. Wouldn't stay again
Kommentar von Hotelmanagement
01.03.2024 von Customer Care Team, Hotelmanagement
Dear Robert, thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the TV and the room change. Our team is committed to providing a comfortable and enjoyable stay for all guests, and we regret that we fell short during your visit. Your comments about cleanliness and the condition of the rooms are duly noted, and we will handle these concerns with our housekeeping and maintenance teams to ensure improvements are made. Regarding the pet fees, we understand the importance of transparency in our pricing, and we will review our policies to ensure they are communicated to guests. We appreciate your input, and we hope that you will consider giving us another chance in the future to provide a more positive experience.Best Regards,Aqua Breeze InnCustomer Care Team