Basierend auf 313 geprüften Bewertungen
3,7 Sauberkeit der Zimmer
3,7 Service
3,6 Komfort der Zimmer
3,5 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Passt soweit
Veröffentlicht am 08.04.2022 auf HotelsPasst soweit
Kommentar von Hotelmanagement
09.04.2022 von Hotel Management , Hotelmanagement
Nobert, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America.
Sincerely,
Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 18.04.2024
Access doors were propped open with rocks or sticks, a stranger off the street confronted my husband at the breakfast nook. Lots of doors slamming and honestly, the rooms are like caves. I hated it. We left a day early even though we paid for another night. I’d never go back.
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
Room wasn’t as clean as i would have liked but I cleaned it with Lysol myself. Bathroom floor appeared dirty but guess it was just the flooring itself that requires replacing. The pool was not open but looked as if it was a bird bath lol. My stay was uncomfortable but comfortable for the time I was there. It would be a great one night stay. The staff is superb! Very nice/friendly. Overall rating of a 6 out of 10.
Kommentar von Hotelmanagement
16.04.2024 von Hotel Management, Hotelmanagement
Dear Honi, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement. We value your patronage and hope to welcome you back soon.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 10.04.2024
The staff were friendly (9/10). Service with a smile. The room was nice (8/10). Drink vending machine was not working (only bad thing about our stay)
Kommentar von Hotelmanagement
11.04.2024 von Hotel Management, Hotelmanagement
Dear Joette, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to learn that you had an exceptional experience with us. Our warm and comfortable accommodations, along with the exceptional service provided by our devoted team, are designed to ensure that every guest has a remarkable stay. Additionally, we value your input regarding the vending machine and have shared your feedback with the appropriate staff members. We eagerly await your return during your next visit to the city.Sincerely,Hotel Management
von einem verifizierten Reisenden aus leon
Veröffentlicht am 09.04.2024
No funcionaba la alberca, no respetaban el horario del desayuno snaks, no sabía que no se hacía limpieza en las habitaciones
Kommentar von Hotelmanagement
10.04.2024 von Hotel Management, Hotelmanagement
Dear Claudia, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 08.04.2024
We could not even get water. The one vending machine was not working and we got there late. The women couldn't tell us how far it was to walk to get water or whether it was safe to do so. Would never stay here again
Kommentar von Hotelmanagement
09.04.2024 von Hotel Management, Hotelmanagement
Dear LESLIE, Thank you for taking the time to evaluate your stay. We appreciate your feedback, which we view as an invaluable tool for improving our services. We apologize for not providing us with the outstanding service you should always expect. Your comments will aid us in making the necessary adjustments to ensure that every guest's stay is memorable and enjoyable. We would be honored to have the opportunity to welcome you back again in the future.Sincerely, Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
The room was basic but clean. No chairs to sit in except a rolling office chair that slid out from under me when trying to sit at the table.
Kommentar von Hotelmanagement
10.04.2024 von Hotel Management, Hotelmanagement
Dear Cheryl, Thank you for taking the time to review your stay with us. We are glad to hear that you had a pleasant experience overall. However, we apologize for any issues that may have prevented your stay from being perfect. We appreciate your feedback and will use it to continuously improve our services and provide the best possible experience for our guests. Your input is valuable to us, and we hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
First I would like to say, the staff were all very nice and pleasant. Very Kind. Two thumps up for that. Now I stayed there for 9 days. First day was nice but the rest were bad. the person above me kept stomping and or dropping things. I didn't have a working phone so because I had surgery the next day. I couldn't go downstairs myself. It was so frustrating because my sister had to go for me.. Yes the stomping and noise would stop but start again the next day. ( This lasted for FIVE DAYS!!!! The pool was closed. My room floor wasn't swept nor mopped. I definitely could tell because when we moved the couch it was wrappers/popsickles sticks underneath and dust.... Anyways to sum it up... I will never stay there again. But the staff was really nice. Just didn't enforce quietness enough.. (I get you get what you paid for but damn).. if I was the one making all that noise I'm sure I would of been asked to leave. ( i was in alot of pain and was trying to heal. I couldn't even get a goodnight sleep.
Kommentar von Hotelmanagement
10.04.2024 von Hotel Management, Hotelmanagement
Dear Virginia, Thank you very much for staying at our hotel. We understand how important it is for you to have a peaceful and comfortable stay, and we are truly sorry for the inconvenience caused due to the noise disturbance and if we did not provide you with a clean room. We can imagine how frustrating this must have been for you, and we want you to know that we care deeply about your experience. Please know that we are committed to making things right and ensuring that you have a memorable and enjoyable stay. Thank you for bringing this to our attention, and we extend our sincere apologies and best wishes for a speedy recovery and good health to you.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 06.04.2024
4 people... 1 small bottle of shampoo.... no blow dryer in room... drink machine out of order and no cold drinks available for breakfast
Kommentar von Hotelmanagement
07.04.2024 von Hotel Management , Hotelmanagement
Dear Starla, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. We appreciate your comments regarding the amenities provided and the availability of cold drinks at breakfast. Your concerns have been noted, and we will work to address these issues to enhance our guests' satisfaction. Please accept our apologies, and we hope to have the opportunity to better serve you on your next visit. Sincerely,Hotel Management
