Basierend auf 330 geprüften Bewertungen
4,3 Sauberkeit der Zimmer
4,2 Service
3,8 Komfort der Zimmer
3,8 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 06.01.2024
Bad customer experience, not acceptable in these days.
- we had to change the room two times, both times due to very loud noise of air con outside the hotel room (is that not known by the hotel?)
- only cold water and a lose shower head
- all this can happen
BUT: we spent a long time talking to the resceptionist and he offered us, that the hotel manager will send us an email with a coupon for next time.
- we never received an email
- then we wrote an email to the manager and did not get a response
- such an ignorant behaviuor is not accepted by us and there are many other hotels in Mexiko City.
Kommentar von Hotelmanagement
08.01.2024 von Valeria Díaz, Hotelmanagement
Dear Mr. Prange Thank you for contacting us. We are so sorry about this problem on your last stay with us. Our General manager already sent you an email.Best
von einem verifizierten Reisenden
Veröffentlicht am 09.03.2024
Kommentar von Hotelmanagement
12.03.2024 von Valeria Díaz, Hotelmanagement
Dear AidaWe,re not able to see your comment
von einem verifizierten Reisenden
Veröffentlicht am 05.03.2024
Front desk needs more staff, room assigned had broken AC. Great location.
Kommentar von Hotelmanagement
05.03.2024 von Mateo C. , Hotelmanagement
Dear Mr. Roman,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay due to the front desk staffing and the issue with the air conditioning in your room. We understand how important a comfortable environment is and regret that we fell short of our commitment to providing you with a perfect stay.We are actively working on improving our staffing levels to ensure that our front desk can provide prompt and efficient service. Additionally, our maintenance team has been notified about the AC problem and will ensure that it is addressed immediately.We are glad to hear that you enjoyed our location and hope that you were able to explore and make the most of it. We value your business and would welcome the opportunity to restore your confidence in our hotel. Please feel free to reach out to us directly if you would like to discuss this further or if there is anything more we can do to assist you.Warm regards,General Manager Mateo Couturier
von einem verifizierten Reisenden
Veröffentlicht am 11.02.2024
It’s run down. Smelly rooms and terrible service. Breakfast is perfect though.
Kommentar von Hotelmanagement
01.03.2024 von Valeria Díaz, Hotelmanagement
Dear Ms. JoannaHope everything is going great for you.Thank you for your comments, we shared this with our GMBest
von einem verifizierten Reisenden
Veröffentlicht am 04.02.2024
von einem verifizierten Reisenden
Veröffentlicht am 12.12.2023
Needs remodeling. Rooms look old. Especially the tv
von einem verifizierten Reisenden
Veröffentlicht am 09.12.2023 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 17.11.2023
Personal muy amable y atentos.
Kommentar von Hotelmanagement
21.11.2023 von Valeria Díaz, Hotelmanagement
Estimado Sr. RomelAgradecemos sus comentarios.Esperamos verlo nuevamente en casaSaludos Cordiales
von einem verifizierten Reisenden
Veröffentlicht am 20.10.2023
My room 45 is just below the gym and I can hear dumbells fall all day, i checked in early and the staff was kind
Kommentar von Hotelmanagement
20.10.2023 von Valeria Díaz, Hotelmanagement
Dear Mr. Rubenthank you for this information.Well check the situation with the manager
von einem verifizierten Reisenden
Veröffentlicht am 25.09.2023 auf Hotels
Kommentar von Hotelmanagement
21.11.2023 von Valeria Díaz, Hotelmanagement
Agradecemos sus comentariosEsperamos verlo nuevamente en casaSaludos Cordiales
