Hello Valuable Guest, I would like to thank you for taking time to submit your review of your recent stay. We notice it was a positive impact. We look forward to your next visit after our property is completely renovated. So, you would enjoy the upgraded room and amenities.

Dear Valuable Guest, We value our guest and would like to thank you for conveying the negative impact you experience. The property is 45 years old and we are under renovation. We are near the Memphis international airport and we would like to apologize for you not being informed of the earbuds, that we are under renovation and that we didn't exceed your expectation. We ae currently working on the upgrades to the property, and staffing. we hope you give us another opportunity once the property is completed renovated.Sincerely,Management

Hello Valuable Guest, We thank you for taking time out to give us your feedback. We take everything into consideration to improve guest service during , before and after the renovation. Our goal is to provide a memorable and favorable experience. We do apologize for the issues such condition, plumbing and limited service available because of our renovation. We hope you give us another opportunity to provide you with the service we have and delivered with exceptional services.

Thank you for taking time out to submit your survey. We look forward to your return.Kindly,

Thank you for your review and this gives us an opportunity to improve the negative impact and acknowledge the positive changes. We would like to apologize for the condition during renovation. We strive to provide you with services that's memorable. We look forward to your return to provide exceptional services.

Hello valuable Guest,We thank you for taking time to give us details of your experience and issues encountered. I would like to apologize on behalf of the staff not giving you information on our amenities during renovation. The coffee amenities are located at the desk, microwaves & refrigerator's are upon request. Room item conditions are under process of changes. We hope you give us another opportunity to correct our wrongs. Sincerely,Management

Dear valuable guest,We value your feedback and the staff was elated about your experience with us during your visit. We are currently under renovation and some amenities are limited or closed. We hope you stay with us again to provide you services that exceed your expectations.

Thank you for taking time to submit your review and giving us a 10 out of 10. We will continue to strive and improve all our services.

Hello valuable Guest,I would like to thank you for elaborating on your recent experience. We gather there were many negative impacts and would like to apologize for the inconvenience. We are currently under renovation and some amenities are closed or limited. The shuttle is currently not operating until the renovation is completed. we hope you give us another opportunity to provide you with everything you need in the transition.

Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. The Hotel Management is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I trust the action taken on your behalf will bring a sense of resolution and satisfaction concerning this matter. You were willing to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level the exceeds your expectations during the renovation process.Sincerely,Management

Your feedback is very important to us and we are happy to know you took time out to relay your experience in details. The staff are happy to know they provided good customer services. We are under renovation yet we must still provide a clean and working environment. We look forward to your next visit to provide an memorable stay. sincerely,

Dear Valuable Guest, I would like to take the opportunity to thank you for conveying your experience. This gives a chance to show our staff and other guest that we do strive to make sure our guest know they are an priority. We look forward to your return to continue providing great services.

We would like to thank you for the great review. We value our guest and would like to continuing providing great services. We look forward to your return. Sincerely,

We thank you for taking out time to submit your survey. We noticed the negative impact about the shuttle and pool not being operated because of the major renovation to the property. We would like to apologize for the inconvenience of lack of update and detail. We hope you give us another opportunity to provide you with services that is a positive memory.

We are happy you submitted your feedback. We would like to apologize for room conditions, building structure during the 45 year old renovation. We hope you stay with us again during it's full renovation to provide a appealing environment, comfortable surrounding, newly Upgraded Hotel and several amenities available to enjoy. Sincerely,

Thank you for your review and we take everything into consideration to improve negative feedback. We hope you return during our full renovation to provide you with services that exceed your expectations. Sincerely,

We would like to take out the time to thank you for conveying in details about your experience. After reading the impact of some good experience but overwhelmed with the negative impact. I would like to apologize on behalf of Management behavior , Limited amenities available during your visit. This has given us an insight on how to improve services in all departments. I hope you give us another opportunity during this transition to prove you with excellent services and A comfortable place away from home. Sincerely, Management

Your feedback is very important to us, and we appreciate you taking out time to submit your review of your experience. We are happy to know you enjoyed the location and friendly customer service. We are working on the interior and exterior during this process of renovation. We hope you return to enjoy the newly renovated property after the full transition.

Hello Valuable Guest, I would like to say thank you for giving us details of every encounter you experience. We notice there were some good services and negative impact in reference to the condition, renovation, dated furniture, cleanliness. We apologize for not providing you with exceptional services, not giving details of the renovation before arrival, proper cleaning and condition. We hope you return so we can celebrate the improve 45-year-old dated hotel and make your stay memorable. Sincerely, Management

Hello Valuable Guest, We thank you for your feedback and noticed the negative impact you experience. We would like to apologize for the inconvenience you had to endure and wasn't given any details about our renovation and limited amenities. We hope you return during our transition to enjoy the comfort and newly renovated hotel with great amenities. Sincerely, Management

Thank you for your feedback and elaborating on the impact it made on you. I would like to extend my sincere apology for not exceeding your expectations. We are currently renovating the 45-year-old property and during this transition would like for you to give us another opportunity to show you our upgraded, renovated, clean environment and awesome services. Sincerely, Management

Your feedback is very important to us and give us the opportunity to provide you with better services. We apologize for the inconvenience you experience and cleanliness issues and comfort of the room temperature. These reviews help us strategies as a team with prompt and sufficient resolutions. We hope you give us another opportunity to provide you with everything you need and nothing you don't. Sincerely, Management

We Thank you for taking time out to give us a great review. The staff was informed about the 10 out of 10 score. We will continue to improve and provide great services to all our guest. We look forward to your next visit. Sincerely, Management

I would like to thank you for taking time to submit a review. We noticed there was a lot of negative encounters while visiting our facility. I sincerely apologize for the We currently still abide by the covid policy that certain amenities are located at the desk. Also, the renovation caused the restaurant to be closed or limited food on the breakfast menu. We have some delays to set forward which affected our available.

Your review is very important to us, and we take everything into consideration during training and new hire how to handle different situations. I would like to apologize for all inconvenience you experience We hope you give us another chance during the process and after the renovation.

I am so sorry to hear you had the issues you did. We strive to provide the best possible service. We are under a large-scale renovation to correct some of the issues. Our kitchen is one of those which is why we have a continental breakfast at this time. We hope you will give us another chance if you are coming this way again mid-year next year.

Thank you for taking the time to give us a review. Please come back to see us again soon!

I do apologize for your issue with hot water. We are under a large-scale renovation and had some issues over those dates due to that. We will be all new in mid 2023 and hope you will come back and give us another try.

Thank you for taking out time to submit your ten star review. We take everything into consideration to make a positive impact on our guest. We look forward to your next visit.

We thank you for taking time to elaborate on your experience during your visit. I would like to apologize for the cleanliness issues and not being informed of the hotel renovation. The 45 year old property is being renovated and certain amenities are limited and closed. We are currently under new hire process and some of the staff are still in training during this transition. We hope you return during and after the renovation to provide you with comfortable, clean and over exceeding your expectation.

We would like to thank you for your feedback and happy to know that you like the location. However, We noticed we didn't exceed your expectations. I would like to apologize for you not receiving detail information about our Hotel and services. This gives us a opportunity to discuss these type of matters and find positive resolutions. We hope you return so we can provide you great services. Sincerely,

We thank you for taking out time to submit your review. The shuttle drivers were so elated to know they were able to provide exceptional services to you. We look forward to your return.

Thank you for your feedback and we are happy to know that the hotel was convenient to the airport. We look forward to your return.

Dear Valuable Guest, We thank you for taking out time to express your concerns and the negative impacts. I would like to apologize for the issues with cleanliness and dated room you encountered while visiting. We are currently under new management and renovation to make sure everything is thoroughly done. We hope you give us another opportunity during this transition to exceed your expectations.

Thank you for taking out time to give us details of your experience while staying at our property. We do apologize for the negative impact. We are happy to know the receptionist was prompt and friendly. The 45 year old hotel is currently going through a full renovation. We hope you return during or after the transition of positive changes.

Your feedback is important and we appreciate your review. We would like to apologize for any issues you experience to cause the negative impact. We hope you give us another opportunity during this renovation process to provide great service.

Dear Valuable Guest, We would like to thank you for taking out time to submit your great survey in reference to your visit. We are currently under renovation and certain amenities are limited or closed. We would like to apologize for that inconvenience. We look forward to your next visit.

We thank you for your feedback and would like to apologize for the noise that was from Memphis Deuces motorcycle event at our property. This feedback gives us a better insight on how to prepare other in detail of other functions on property. We are happy to know that you enjoyed everything else during your visit. We hope you give us another opportunity and return on your next visit.

Thank you for your feedback and we take everything into consideration to improve guest satisfaction. We are currently under renovation which causes limited or closed amenities. We are happy to know our location is convenient. We hope you give us a opportunity to provide better services During this transitioning.

Thank you for taking out time to submit your review and we look forward to your next visit.

Dear Valuable Guest, We thank you for elaborating on your experience and we apologize for your encounter of negative impact. We are currently under renovations which cause certain amenities to be unavailable or limited offer. We hope you give us another opportunity during the transition to provide better service.

We thank you for taking out time to elaborate your experience during your visit. We would like to apologize for all the inconvenience those issues caused you and Management has been informed. We are currently under renovation, remodel, upgrades and major maintenance repair. I hope you give us another opportunity during this transition to provide great service with working amenities.

Valued Guest, We experienced quite a few challenges during the Elvis Week celebrations, that is no secret. The full house for Elvis Week preceded by a 5-day wedding party did, in-fact, cause multiple issues for the property's aged infrastructure which quickly compounded. The entire facility is in the process of being over-hauled in a massive renovation which began in fall of last year. To be clear, this is why the 5th floor is unavailable. The property's staff (several of which are 25+ year employees at the location) are certainly excited to see the place being developed to a prime location for the city as it has been in the past.

We would like to thank you for your feedback. We are happy to know everything was good during Your visit. We look forward to your next visit.