Dear Omar,We are disappointed that this was your impression of our hotel. While we do implement pest control services all around our property to ensure a pest-free environment, we regret that you experienced pests in your room. Additionally, please know that we work hard to deliver a secure environment for our guests. Your feedback will be kept in mind, and we wish you safe travels ahead.

Dear Nora,It's unfortunate to hear about any unwanted pests during your visit, as this is never our intention. We'll be sure to have our pest control team look into all your comments further and make changes where necessary. Please consider coming back to join us again sometime in the future.

It's unfortunate to hear that the upkeep of our accommodations failed to impress you during your visit. We'll be sure to have our pest control team look into all your comments further and make changes where necessary. Please consider coming back to give us another chance soon.

Dear Misty,Thank you for reaching out about your experience. While we are not currently offering breakfast, our team is always happy to provide some tasty recommendations for local spots to eat. Additionally, we will address your other concerns with our team. We are happy to know that our parking and room amenities pleased you during your stay. Should you return to the area, we would appreciate another chance to change your perceptions.

Dear Deborah, That you for your feedback. We're glad that you found your bed to be comfortable and that your furry friend could join you. Please know that our pet policy is listed on our hotel site as well as our Hotels.com page for the convenience of our guests. We also do not advertise any on-site restaurants, though our team is always willing to direct you to any local eateries should you need directions. We'll keep your thoughts in mind as we continue to improve, and we hope for another chance to impress you going forward.

Dear Sherry, Your voice is important to us, and we appreciate you taking the time to make it heard. Please accept our sincerest apologies if this is what your experience at our hotel looked like. Your feedback has been documented and shared with the appropriate members of our team. This isn't how we want you to remember us, so please consider giving us another chance to impress you next time you're in Memphis.

While it seems you otherwise enjoyed your visit, it's unfortunate to learn of the troubles you faced with finding coffee to your taste. Your comments will be discussed with our team to ensure that our high standards are being fully met. We consider all feedback an opportunity to improve, and we look forward to changing your perceptions during your next visit to the area.

We are sorry to hear that our service was not excellent in its entirety. We will be speaking with our team about your experience and we hope that you will give us another chance in the future to give you the stay you deserved. All the best.

On behalf of our team, we sincerely thank you for taking the time to leave us your comments as all guest feedback is our best asset when it comes to positive improvement. While we are glad you brought the state of cleanliness of your room to our attention, and we were promptly able to accommodate you, it is disheartening that the service you met with was below our standard. It is also unfortunate that you encountered some unwanted guests, as our facilities undergo an extensive pest maintenance routine. We apologize for any perceived rudeness on behalf of our staff and will be speaking with our team on the matters you presented to ensure our high expectations are being met. Should your travels bring you back our way, we hope for the opportunity to change your perceptions.