Veröffentlicht am 28.09.2019
This hotel was a treat during our stay in Morocco. The rooms were luxurious and comfortable, the view of the city from the hotel was spectacular. Having said that, I was disappointed with the service, for a hotel charging premium rates I expected more. The bar staff were slow and seemed to be more focused on serving the friends of the man running the bar then the rest of the guests. The bar played the exact same music track every night despite there being a so called DJ. To top it off the nightly entertainment was some karaoke singer who just talked through most of the songs. She was so loud and annoying, you couldn’t talk with your friends in the dining room during dinner. The bright spot for me was the service at the Moroccan restaurant, the two men were fantastic and attentive, the rest of the hotel staff could learn from them.
Kommentar von Hotelmanagement
28.09.2019 von staff, Hotelmanagement
thank you for you feedback