Basierend auf 28.996 geprüften Bewertungen
2,6 Sauberkeit der Zimmer
2,8 Service
2,5 Komfort der Zimmer
2,3 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 13.12.2019
Katastrophe, Leitungen defekt, Badewanne defekt, Möbel in katastrophalen Zustand
Kommentar von Hotelmanagement
13.12.2019 von General Manager, Hotelmanagement
Thank you for your thoughts on your recent visit. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Being in such a prime location in NYC means that the demand for our hotel is high. To ensure we keep up with our guests' needs, we have purchased check-in kiosks to speed up that process for our guests. That process can be challenging, especially when we encounter a large tour group arriving by bus, which may slow down the check-in process. This is our 100th anniversary and we will be ready to exceed your expectations in every aspect. We hope you will give us another try.
Sincerely,
Gene Nicotra, Vice President/General Manager
von einem verifizierten Reisenden
Veröffentlicht am 12.12.2019
Der Standort ist genial. Das wars aber auch schon. Die Zimmer sind schnuddig, das Bad dreckig u der duschvorhang hatte schimmel drauf.
von einem verifizierten Reisenden
Veröffentlicht am 11.12.2019
Kommentar von Hotelmanagement
11.12.2019 von Vic, Hotelmanagement
Dear Hotel Penn Guest
We appreciate you staying with with us and are happy to see your stay was a positive one.
von einem verifizierten Reisenden
Veröffentlicht am 04.12.2019
Zimmer war gross jedoch sehr hellhörig, Bad war nicht ok.
Nach einer Beschwerde haben wir ein renoviertes Zimmer bekommen.
Kommentar von Hotelmanagement
05.12.2019 von General Manager , Hotelmanagement
We would like to apologize for the inconvenience you encountered in the first room appointed to you. You made the right decision to reach out to us regarding this matter as our friendly team is always available to promptly address any concerns and requests raised their way. Rest assured that we're looking into these matters and consider them for future improvements moving forward. Given the opportunity, we would like to provide you with the stay you expected.
Sincerely,
Gene Nicotra, Vice President/General Manager
von einem verifizierten Reisenden
Veröffentlicht am 04.12.2019
Das erste Zimmer was uns zugeteilt wurde, war unter aller Sau. Klein, schmutzig, keine Gelegenheit etwas abzustellen, Schrank ohne Bügel usw. am zweiten Tag haben wir ein Zimmerupgrade durchgeführt und es war super, geräumig, sauber, neue Möbel und mehr komfort. Dann hat der Urlub noch mehr Spaß gemacht.
Kommentar von Hotelmanagement
05.12.2019 von General Manager , Hotelmanagement
On behalf of our team, thank you for leaving a review. We apologize for the concerns you raised regarding your initial room, though we are thrilled our staff could efficiently smooth it over for you and upgrade you to one of our renovated accommodations. We trust the rest of your visit to the city was exciting. In the future, we hope you stay with us again so we can surpass the standard and show you a stay you'll love even more.
Sincerely,
Gene Nicotra, Vice President/General Manager
von einem verifizierten Reisenden aus Darmstadt
Veröffentlicht am 25.11.2019
Das einzigste was gut ist an dem Hotel ist die Lage ansonsten eine reine Katastrophe. Nicht zu empfehlen.......
Kommentar von Hotelmanagement
26.11.2019 von General Manager, Hotelmanagement
Dear Maddin,
Thank you for taking the time to share the details of your recent stay with us. It is heartwarming to know that our central location made a mark on you during your visit. However, we feel saddened to hear that we were not able to fully meet your expectations with your accommodations. Please accept our apologies. Should your travels lead you back our way, consider staying with us again so we can change your perceptions.
Sincerely,
Gene Nicotra, Vice President/General Manager
von einem verifizierten Reisenden
Veröffentlicht am 18.11.2019
Das Hotel liegt sehr zentral in Manhatten, mit der Subway vor der Tür. Das Personal ist durchweg freundlich und hilfsbereit. Unser Hotelzimmer war modern und gemütlich eingerichtet, hell und sauber. Die Betten sind sehr bequem. Das Frühstück war sehr lecker, der Kaffee, die Backwaren und das frische Obst waren top. Wir können das Hotel weitetempfehlen und werden es bei unserem nächsten Aufenthalt in N.Y. wieder buchen.
Kommentar von Hotelmanagement
19.11.2019 von General Manager, Hotelmanagement
Thank you for the wonderful review and recommendation! We're thrilled our clean, modern rooms provided you with the ideal place to rest and that our central location was perfect for your visit. It's also great to know that our friendly staff made you feel welcome and that our tasty breakfast menu was to your liking. Please come stay at Hotel Pennsylvania again the next time you're in the city.
Sincerely,
Gene Nicotra, Vice President/General Manager
von einem verifizierten Reisenden
Veröffentlicht am 07.11.2019
Gut gerne wieder Preis Leistung Super Sehr Zentrum s nah gelegen
Kommentar von Hotelmanagement
08.11.2019 von General Manager, Hotelmanagement
Thank you for sharing your incredible review with us! A convenient location makes all the difference, and we're glad you were able to utilize ours for all of your plans. Knowing that we can trust in your return already has us excited to make more memories with you!
Sincerely,
Gene Nicotra, Vice President/General Manager
von einem verifizierten Reisenden aus Saarlouis
Veröffentlicht am 03.11.2019
Es ist bereits mein 2. Aufenthalt in diesem Hotel, die Lage ist einfach fabelhaft. Beim ersten Aufenthalt war alles soweit ok. Beim 2. mal ging es mit einer defekten Heizung, welche das Zimmer überflutet hatte los, bekamen anstandslos ein neues Zimmer. Im neuen Zimmer dann der große Schock, das Bett war voller Bettwanzen....einfach nur Ekelhaft....bekamen wieder ein neues Zimmer aber der Ekel war da.
Kann das Hotel leider nicht empfehlen, trotz der besten Lage
Kommentar von Hotelmanagement
04.11.2019 von General Manager , Hotelmanagement
Dear Denny,
Thank you for staying with us and taking the time to leave us a review. While we're glad our central location was ideal for your visit, we apologize for any issues with the rooms during your second stay. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Being in such a prime location in NYC means that the demand for our hotel is high. To ensure we keep up with our guests' needs, we have purchased check-in kiosks to speed up that process for our guests. That process can be challenging, especially when we encounter a large tour group arriving by bus, which may slow down the check-in process. This is our 100th anniversary and we will be ready to exceed your expectations in every aspect. We hope you will give us another try.
Sincerely,
Gene Nicotra, Vice President/General Manager
von einem verifizierten Reisenden aus Wien
Veröffentlicht am 31.10.2019
Zimmer alt und abgewohnt, Fenster fast blind vor Dreck genauso wie die Klimaanlage, Bett ist auseinander gefallen, Badewanne schimmelig und abgeschlagen, das Frühstück ein Witz, es gab nur einen Obstsalat, einen Mehlspeise und einen Kaffee, ein zusätzlicher Kaffee wurde nicht gewährt.
Kommentar von Hotelmanagement
02.11.2019 von General Manager, Hotelmanagement
Thank you for notifying us of your recent experience. We're very sorry that we did not meet your expectations, specifically regarding the concerns you mentioned. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Being in such a prime location in NYC means that the demand for our hotel is high. To ensure we keep up with our guests' needs, we have purchased check-in kiosks to speed up that process for our guests. That process can be challenging, especially when we encounter a large tour group arriving by bus, which may slow down the check-in process. This is our 100th anniversary and we will be ready to exceed your expectations in every aspect. We hope you will give us another try.
Sincerely,
Gene Nicotra, Vice President/General Manager
