There was a very little sign to tell you where the entrance of the car park was, and at night it was very hard to see it. The room it self was good and clean. In our second night the fire alarm went off (1am). There was a lot of confusion, people were come into the passage way, not knowing weather it was a fire, as the alarm was going off then stopping, we decided to get of our room and go downstairs, as we were on floor 13 we used the lift, as my wife could not do one flight of stairs. When we go into the main entrance, some people were outside and a lot stayed inside, at this stage there were not hotel staff around, the front desk was unmanned, there was a person trying to reset the alarm, he just kept pushing the reset button, but that didn’t stop him continuing to press this button. After 10 minutes 2 members of staff arrived, there were running around like a headless chicken. In the end a person staying at the hotel told the person what the problem was, he told him to push the alarm to silence the alarm, it turned out to be a alarm button on the 5th floor had been broken. At this stage no one went to check this was the problem, no one ever spoke to us, or check to see if everyone was here, or where our meeting place was, at no time had the fire or police been called, to check that it was a false alarm. There needs to be training for these people running this hotel, it was a complete mess.