Wonderful, just needs reliable wifi
Veröffentlicht am 24.12.2023 auf Hotels
Excellent, friendly staff. Great location. (Note that the River View rooms are not actually on the river, but they do have glimpses of the river) Wonderful breakfast in a lovely restaurant setting by the street. Rooms are very nice, good-sized. Our only complaint is there was no wifi in our rooms for our entire 5-day stay. We asked for that to be fixed several times, but it never was. We had to sit in the reception office to do a video call and to do our internet tasks. But if that is fixed, or if you don’t need wifi, this is a great place to stay.
Kommentar von Hotelmanagement
09.03.2024 von Nguyen Hoang Tri Resident Manager, Hotelmanagement
Dear Ms ,Thank you for taking the time to provide feedback on your recent stay at Victoria Xiengthong Palace hotel. We truly appreciate your kind words about our excellent and friendly staff, great location, and the wonderful breakfast experience at our restaurant.We're delighted to hear that you found our rooms to be very nice and good-sized. However, we sincerely apologize for the inconvenience you experienced regarding the wifi connectivity issue during your stay. Please rest assured that we take your feedback seriously and will work diligently to address this matter to ensure it doesn't occur in the future.We understand the importance of reliable wifi for our guests, and we regret any inconvenience this may have caused you. Your feedback serves as a valuable tool for improvement, and we are grateful for your patience and understanding.We hope that despite this issue, you were still able to enjoy your time with us and explore the beautiful surroundings of our hotel. Should your travels bring you back to our area, we would love the opportunity to welcome you again and provide you with the seamless experience you deserve.Thank you once again for choosing Victoria Xiengthong Palace hotel. Should you have any further feedback or require assistance, please do not hesitate to contact us directly.Warm regards,