Came here strictly to go to universal studios
Veröffentlicht am 03.03.2017
I was upset when I came to find out the shuttle service was not as advertised. When I got there they said no more shuttles and I had to drive myself to universal studios and paid $30 for parking. I only came to this hotel because they offered shuttles. But if I had known the situation, I never would've booked this hotel. The staff also wasn't very apologetic for the situation. Hotel was good but the shuttle situation upset me because that was a huge reason why I even booked that hotel. Had to drive and pay extra
Kommentar von Hotelmanagement
07.03.2017 von HotelMgmt, Hotelmanagement
We regret any misinformation you received about our shuttle service and will look into your feedback with our management team. Please know, we do offer this service and request that you pre-schedule your ride one day in advance. We hope to one day welcome you back so we can renew your trust in us.