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Bewertungen von Azure Hotel & Suites, Trademark Collection by Wyndham

3 out of 5
Azure Hotel & Suites, Trademark Collection by Wyndham
1945 E. Holt Blvd, Ontario, CA

Bewertungen

8,0

Sehr gut

640 von insgesamt 1375 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
349 von insgesamt 1375 Gästebewertungen haben eine Bewertung von 8 - Gut" "
185 von insgesamt 1375 Gästebewertungen haben eine Bewertung von 6 - Okay" "
91 von insgesamt 1375 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
110 von insgesamt 1375 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,4/10

Personal & Service

7,6/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Nina, Wuppertal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nettes Personal. Unterkunft für eine Nacht super geeignet. Nähe zum Airport 1a!
Antwort von DC am 8. Nov. 2023
Thank you for staying with us!! see you soon!

6/10 – Okay

Barbara

Verbesserungswürdig: Personal & Service
Deutlich schlechter als die Beschreibung
Angeblicher Shuttle vom und zum Flughafen war nicht existent, ebenso der Shuttlebus zur nächsten Mall, Hotel hat auch kein Taxi gerufen sondern lediglich die Telefonnummer eines Taxiunternehmens herausgegeben, kein Zimmerservice bei 4 Nächten Aufenthalt, Frühstück minimalistisch, Zimmer sehr verwohnt, definitiv keine Empfehlung
Aufenthalt von 4 Nächten im Januar 2023
Antwort von Azure Staff am 23. Jan. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Torsten

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ein solides Hotel. Das Frühstück ist jedoch nicht zu empfehlen.
Aufenthalt von 3 Nächten im August 2022
Antwort von Azure Staff am 29. Aug. 2022
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 – Hervorragend

Peter, Barstow

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location if flying out of Ontario. Recommended
Aufenthalt von 1 Nacht im April 2024
Antwort von Staff am 17. Apr. 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

8/10 – Gut

Patricia Joanne, Pasco

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location was near the airport, yet I never heard a plane once! Close to shopping and eating. The best thing, the room smelled wonderful!
Aufenthalt von 2 Nächten im April 2024
Antwort von Staff am 17. Apr. 2024
Thank you for your wonderful comments. I am glad you enjoyed our location as well as all of the amenities. We take great pride in providing excellent service as well as a clean comfortable room to every guest.

8/10 – Gut

Darra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von KN am 13. Apr. 2024
We are all so glad that you enjoyed your stay, Darra, and hope you will be back soon!

10/10 – Hervorragend

Samuel Rowland

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Hotel was very comfortable and spacious inside. It also has a pool and hot tub which I was not able take advantage of…
Aufenthalt von 3 Nächten im April 2024
Antwort von KN am 12. Apr. 2024
Thank you so much for your review, Samuel. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 – Hervorragend

Curtis, Colorado Springs

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a solid choice on a budget. Had everything I needed. Clean and spacious
Aufenthalt von 1 Nacht im April 2024
Antwort von NS am 10. Apr. 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

8/10 – Gut

George

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was good except the breakfast. The eggs tasted like powdered eggs and there ahould be of a variety.
Aufenthalt von 2 Nächten im April 2024
Antwort von KN am 5. Apr. 2024
Good morning, George! Thank you so much for your review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 – Hervorragend

Elise

Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 5. Apr. 2024
Thank you so much for your review, Elise. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 – Hervorragend

Sheri, Rancho Cucamonga

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property and staff are fantastic the grill restaurant is off the hook my hat's off to the chef but as far as Expedia they're horrible never use it again they charged me for a hotel insurance I did not need sick claiming that the hotel took it and they did not take it just they took it
Aufenthalt von 1 Nacht im April 2024
Antwort von KN am 5. Apr. 2024
Thank you so much for your wonderful review, Sheri. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 – Hervorragend

Carmelita

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms are very private. There breakfas bar is awesone. So quite
Aufenthalt von 1 Nacht im März 2024
Antwort von NS am 3. Apr. 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

8/10 – Gut

Zuwed

Gut: Ausstattung und Zustand der Unterkunft
Easy access and parki g
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Desk Staff am 2. Apr. 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

6/10 – Okay

Bianca

Mit der Familie gereist
Gut: Personal & Service
Overall stay was about 3 stars, the room is not what i had select and paid for Deluxe but received just basic. I booked this room as a convinced of location near venue for daughter's Quinceañera.
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Staff am 2. Apr. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Jose

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The place is wonderful, the rooms are large and excellent. The only detail is the breakfast that is included, there are only one or two egg or cereal options, it leaves a lot to be desired. But everything else is very good. If you come to this place for the included breakfast, I recommend you select another place. There was also a woman's hair in the shower and the iron for the clothes didn't work, but it's not something that bothers us, we think it's normal.
Aufenthalt von 2 Nächten im März 2024
Antwort von NS am 1. Apr. 2024
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to comment on our hotel.

10/10 – Hervorragend

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Have stayed here multiple times and the staff is always friendly and helpful. Rooms are clean and the bed is very comfortable. Hotel was full this time and guests were EXTREMELY loud. Needed an extra blanket but since they were full it took until the next day since each room was full to capacity.
Aufenthalt von 5 Nächten im März 2024
Antwort von NS am 1. Apr. 2024
Thank you for writing a review in regards to your stay and thank you for choosing to stay at the Azure Hotel & Suites, A Trademark Collection by Wyndham. We know that you have a lot of choices when deciding where you would like to stay on business and/or leisure. Our goal is to become only choice a guest considers when deciding to stay at a hotel in the Ontario area.

10/10 – Hervorragend

Luis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Staff am 2. Apr. 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

8/10 – Gut

Eric

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice clean place.
Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 5. Apr. 2024
Good morning, Eric! We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 – Hervorragend

Ismerai

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice staff
Aufenthalt von 4 Nächten im März 2024
Antwort von NS am 1. Apr. 2024
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

8/10 – Gut

Aleth Angelie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von NS am 1. Apr. 2024
Thank you for writing a review in regards to your stay and thank you for choosing to stay at the Azure Hotel & Suites, A Trademark Collection by Wyndham. We know that you have a lot of choices when deciding where you would like to stay on business and/or leisure. Our goal is to become only choice a guest considers when deciding to stay at a hotel in the Ontario area.

6/10 – Okay

DETRICK L

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was very nice room was not clean but it was a nice hotel and area
Aufenthalt von 2 Nächten im März 2024
Antwort von KN am 29. März 2024
Your business is very important to us and we value your feedback, Detrick. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

Will

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Considering the price, I like the size of the room and the cleaning of the facility.
Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 29. März 2024
Good afternoon, Will!Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

10/10 – Hervorragend

Virginia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved it. Way more than we expected. Would for sure stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 25. März 2024
Thank you so much for your review, Virginia! We are delighted you enjoyed your stay and we hope to see you again soon!

8/10 – Gut

Amy Tram

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean hotel, they have water and ice very convenient. Breakfast were same with eggs everyday, wished they have different breakfast instead of eggs everyday. Overall great hotel.
Aufenthalt von 6 Nächten im März 2024
Antwort von KN am 25. März 2024
Good morning, Amy Tram!Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 – Hervorragend

Jami Perysian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I didn’t like the sliding door . It was so hard to open. Otherwise it was an amazing stay and I loved it
Aufenthalt von 3 Nächten im März 2024
Antwort von KN am 24. März 2024
Thank you so much for your wonderful review, Jami. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

8/10 – Gut

Kristi

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was fair, the breakfast was terrible
Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 23. März 2024
Good morning, Kristi. Thank you for taking the time to review your experience with us at Azure. Your feedback is important and we value your comments. I will be sure to note your concerns and have management address them accordingly. We appreciate your business and hope to see you again soon.

10/10 – Hervorragend

Russell

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Hideaway couch was open. This was not requested. Mattress on hideaway is dirty and unusable
Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 23. März 2024
Thank you for your review, Russell. We appreciate your feedback and comments and can assure you that your concerns will be corrected.

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Property is very dated and needs refreshing. Lots of chipped paint, chipped wood, scratched furniture, etc.
Aufenthalt von 1 Nacht im März 2024
Antwort von Azure Staff am 22. März 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

8/10 – Gut

Jeffery

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff went above and beyond. The rooms are spacious and clean. Pool area was nice.
Aufenthalt von 4 Nächten im März 2024
Antwort von AZURE STAFF am 21. März 2024
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 – Hervorragend

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von AZURE STAFF am 21. März 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

6/10 – Okay

Dance

Gut: Sauberkeit und Zustand der Unterkunft
The hotel was nice. The lobby was spacious. The room actually had a weird smell. The sheets had an odd smell as well. I ended up sleeping on top of them with a blanket that I had brought with me. The bathtub was pretty scuffed and old looking and the tile had much discoloration and some spiderwebs. Unlike other hotels with suites, there was not a separate tv for the sitting area and the Bedroom so we were sharing the same tv. It also took over an hour to get some sheets for the pullout couch. There was some miscommunication with the front desk staff. The breakfast was mediocre compared to other hotels but we they did offer was very good. I would not stay here again though.
Aufenthalt von 2 Nächten im März 2024
Antwort von Nick am 19. März 2024
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to comment on our hotel.

10/10 – Hervorragend

Jimin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean and quiet hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Nick am 19. März 2024
Thank you for your wonderful comments. We are so glad you enjoyed our location as well as all of our amenities we have to offer. We take great pride in providing excellent service as well as a clean and comfortable room for every guest. We look forward to serving your travel needs in the future!

10/10 – Hervorragend

Priscilla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean
Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 17. März 2024
Good afternoon, Priscilla!Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

6/10 – Okay

Vanessa

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Check in was easy staff was nice! The room we were in was alright. Definitely could use new carpet; the ac Unit was loud! Dirty in places. Beds super soft but not bad! Breakfast was terrible; really no options at all. For being part of a bigger name set of hotels; it was definitely on the worst side of it. Great staff Great location Okay rooms Okay beds Terrible breakfast
Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 16. März 2024
I am sorry that your experience at our hotel left some negative impressions, Vanessa. I appreciate you taking the time to review our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

2/10 – Ungenügend

Sarah

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
I had recently booked a 5 night stay at Azure. I booked a King Bed Suite. I loved the space of the room and the large tub and how clean the rooms were kept. I love the breakfast however I was extremely bummed out that breakfast hours ended at 9a instead of 10a. The front desk staff was un- knowledgeable about in house bookings and given me wrong instructions which interfered with my ability to book another 5 nights as an extended stay matching Wyndham members only rates. I was told that I had to wait till my check out day to extend instead of booking my extension a head of time to secure my extended stay with better rates at the same room. The front desk staff also was unaware of an event that was in the area during that weekend of my day to extend. Not only was I mis-guided with specific instructions, the same staff member took no accountability and she and another male staff member handled me very rudely and insensitive to the outcome it caused me as a result. It was about 10:45a when all was said and done the day came for check out and was even denied the standard late check out for 12p. They said they couldn't give me no later then 11:30p sharp or the card on file will be charged the full rate fees or the option of paying 1day for a different room which was a higher rate. I took that option for the sake of finding an availability to accommodate my stay else where. Not to mention the inconvenience of changing rooms for one night and I was still denied a late check out😩.
Aufenthalt von 5 Nächten im März 2024
Antwort von KN am 16. März 2024
We value your feedback, Sarah. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.I would like to apologize for the inconvenience and misunderstanding.Our demand for the week of your reservation was extremely high due to local tournaments and events held at the Ontario Convention Center, as we are conveniently located right next to them. Additionally, our standard check-out time is at 11:00 AM; however, we offer a complimentary late check-out which is subject to availability. We do our best to accommodate to everyone's needs and requests and, unfortunately, we missed the mark on your reservation.It looks like there was a miscommunication on our end, so I will be sure to use your comments as a training tool with all of our management staff and can assure that better solutions are offered in the future.

10/10 – Hervorragend

Mayela

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von KN am 16. März 2024
Good morning, Mayela!Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

6/10 – Okay

michael

Geschäftlich gereist
Gut: Personal & Service
Breakfast selection
Aufenthalt von 3 Nächten im März 2024
Antwort von KN am 15. März 2024
I am very sorry to hear that your experience at our hotel left some negative impressions, Michael. Thank you for taking the time to review our hotel. We hope you will come back and see us again soon.

2/10 – Ungenügend

Marilyn

Aufenthalt von 2 Nächten im März 2024
Antwort von KN am 15. März 2024
I am very sorry to hear that your experience at our hotel left some negative impressions, Marilyn. Thank you for taking the time to review our hotel. We hope you will come back and see us again soon.

8/10 – Gut

Christopher

Mit dem Partner gereist
Gut: Ausstattung
Very roomy
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Staff am 12. März 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 – Hervorragend

Francisco

Aufenthalt von 2 Nächten im März 2024
Antwort von NS am 1. Apr. 2024
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

2/10 – Ungenügend

Cynthia, RIVERSIDE

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im März 2024
Antwort von KN am 11. März 2024
I am very sorry to hear that your experience at our hotel left some negative impressions, Cynthia. Thank you for taking the time to review our hotel.

10/10 – Hervorragend

Rigoberto

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Owners super nice and respectful fast and easy check in and check out!
Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 10. März 2024
Thank you so much for your wonderful review, Rigoberto. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

8/10 – Gut

Edgar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von KN am 10. März 2024
Thank you so much for your review, Edgar. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 – Hervorragend

Juan

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me Gustó Mucho muy Espacioso
Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 8. März 2024
Thank you for reviewing your stay with us, Juan! We appreciate the wonderful comments and hope to see you again soon.

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean and good staff
Aufenthalt von 2 Nächten im März 2024
Antwort von Nick am 7. März 2024
Thank you for your wonderful comments. We are so glad you enjoyed our location as well as all of our amenities we have to offer. We take great pride in providing excellent service as well as a clean and comfortable room for every guest. We look forward to serving your travel needs in the future!

10/10 – Hervorragend

Leticia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We love it very accessible and clean staff very friendly and helpful
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nick am 6. März 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 – Hervorragend

Brenda

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Nick am 6. März 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

6/10 – Okay

Cindy

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Large room, very noisy in room above, mini fridge ruined our food froze everything. Make sure you tell them you want housekeeping. We were not told and room was not clean. Halls were dirty, lady on duty on 3/4 was excellent very helpful. You don't get your deposit back for 3 tp 5 days, which we were not told. People came to breakfast barefooted. Also food in rest. Was really good.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von KN am 4. März 2024
I am sorry that your experience at our hotel left some negative impressions, Cindy. I appreciate your comments and can assure you that cleanliness is something we will improve on immediately. We strive to deliver a safe environment and can assure you that your concerns will be corrected. I will use your comments and experience as a training tool with all of our management staff and can assure that better solutions are offered in the future.

2/10 – Ungenügend

Debra

Aufenthalt von 1 Nacht im März 2024
Antwort von KN am 24. März 2024
I am very sorry to hear that your experience at our hotel left some negative impressions. Thank you for taking the time to review our hotel.

6/10 – Okay

John

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von KN am 2. März 2024
Your business is very important to us, John, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.