Innenpool

Bewertungen von Shangri-La The Shard, London

5 out of 5
Shangri-La The Shard, London
31 St Thomas Street, London, England

Bewertungen

9,4

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119 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
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20 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
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9,8/10

Sauberkeit

9,4/10

Personal & Service

9,6/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Kai-Christian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
👍👍👍
Aufenthalt von 3 Nächten im September 2023
Antwort von Kurt Macher am 22. Okt. 2023
Dear Kai-Christian, Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our Hotel.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt Macher General Manager

10/10 – Hervorragend

Astrid

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The view is the best. Staff is amazing. Perfect place to explore the surrounding. Underground Station is directly under the Hotel.
Aufenthalt von 2 Nächten im August 2023
Antwort von Kurt Macher am 19. Aug. 2023
Dear Astrid,Thank you for sharing your feedback following your recent visit at Shangri-La Hotel The Shard, London.I am delighted to read that you had such an excellent time spent in our Hotel and enjoyed our views and location.We are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Nicole

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Immer wieder schön dort zu sein !
Aufenthalt von 5 Nächten im April 2023
Antwort von Kurt Macher am 19. Apr. 2023
Dear Nicole,Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our company and you have enjoyed your stay with us. Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Roger

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im März 2023
Antwort von Kurt Macher am 20. März 2023
Dear Roger,Thank you for sharing your feedback following your recent visit at Shangri-La Hotel The Shard, London.I am delighted to read that you had such an excellent time spent in our company and have provided us with the highest rating. We are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

8/10 – Gut

Maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Aussicht auf die Stadt ist hervorragend.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Kurt Macher am 20. März 2023
Dear Maria,Thank you for sharing your feedback following your recent visit at Shangri-La Hotel The Shard, London.I am delighted to read that you had such an excellent time spent in our company and you have enjoyed our outstanding views of London from your room. We are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

8/10 – Gut

Jacqueline

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

10/10 – Hervorragend

Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mir hat die Aussicht auf die London Bridge und die Skyline bei Tag und Nacht am besten gefallen.
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Kurt Macher am 17. Okt. 2022
Dear Maria, Thank you for sharing your lovely feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our company.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Nicole

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juni 2022

10/10 – Hervorragend

Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
pool war gut, nichts was nicht gefallen hat... nur die unerwartete kaution von 200 pfund pro nacht war eine kleine herausforderung für die urlaubskasse...
Aufenthalt von 3 Nächten im April 2022
Antwort von Kurt Macher am 25. Apr. 2022
Dear Nicole, Thank you for sharing your lovely feedback following your recent stay at Shangri-La The Shard, London. I am delighted to read that you had a wonderful experience in our company. Thank you for your time and we are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager

10/10 – Hervorragend

Johann

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wir haben unseren Aufenthalt sehr genossen und haben keine Mängel am Service oder an der Sauberkeit bemerkt; das Pool hätte jedoch etwas wärmer sein können.
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Kurt Macher am 1. Feb. 2022
Dear Guest, Thank you for sharing your lovely feedback following your recent stay at Shangri-La The Shard, London. I am delighted to read that you had a wonderful experience in our company. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The stay was just awesome! We got an upgrade because of our anniversary, that was so kind! We enjoyed every minute of this beautiful location.
Aufenthalt von 1 Nacht im August 2020
Antwort von Kurt Macher - General Manager am 4. Sept. 2020
Dear Guest, Thank you for sharing your positive feedback following your recent experience at Shangri-La Hotel, At The Shard, London. We are so glad you had an awesome stay with us on the special occasion of your anniversary, and thrilled to hear you loved everything about our beautiful hotel in the clouds. We hope to see you again very soon! Best regards, Kurt Macher General Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Großartiger Blick aus allen Fenstern! Sehr freundliches Team, gute Lage. Leider abends gegen 23.00Uhr ( nach dem Musikal-Besuch) Küchenschluss in Restaurants und Bar...Würde es aber auf jeden Fall wieder buchen.
Aufenthalt von 3 Nächten im März 2020
Antwort von Kurt Macher, General Manager am 27. März 2020
Thank you for your feedback after your stay with us, we sincerely appreciate it. We are delighted to read you enjoyed the stunning views of London and our hospitality from the heart. We hope to welcome you back soon. Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir waren begeistert vom Hotel an sich und dem Zimmer (Deluxe Room City View). Die Aussicht auf die Stadt war wirklich einmalig, immer wieder hat man etwas neues entdeckt. Das Personal wär äusserst freundlich und hilfsbereit - TOP! Auch das reichhaltige Frühstücksbuffet lässt keine Wünsche offen. Einzige negative Punkte sind im im Poolbereich aufgefallen. Leider kommen dort viele Hotelgäste in Strassenkleidern und in Strassenschuhen in den Poolbereich zum Fotografieren. Ebenso haben Gäste im Poolbereich e-Zigaretten geraucht. Das geht gar nicht!
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Kurt Macher, General Manager am 11. Feb. 2020
Thank you for the most delightful feedback! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,

10/10 – Hervorragend

Tim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Incredible!
Really amazing place to stay in London. I wanted to point out that the assistant night manager is an outstanding person - just stunned by all the customer service we were getting at this place!
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Kurt Macher, General Manager am 11. Feb. 2020
Dear Tim, Thank you for feedback after your recent stay with us! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,

10/10 – Hervorragend

Turgut, Mönchengladbach

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beste Hotel der Stadt Perfekt, personal sehr zuvorkommend lesen dir jeden wunsch von den lippen ab.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Kurt Macher, General Manager am 2. Jan. 2020
Dear Turgut, Thank you so much for your feedback after your recent stay with us, we sincerely appreciate it. We are delighted to read you had a wonderful stay with us and enjoyed your hospitality from the heart. We look forward to welcoming you back soon. Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Wunderbarer Ausblick, tolles Restaurant und sehr freundlicher Service
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von Kurt Macher General Manager am 23. Dez. 2019
Dear Guest, Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Architektur und Innenarchitektur und die Freundlichkeit des Personals sowie die Lage
Aufenthalt von 3 Nächten im November 2019
Antwort von Kurt Macher, General Manager am 22. Nov. 2019
Thank you so much for your feedback after your recent stay with us, we sincerely appreciate it. We are delighted to read you enjoyed our hospitality from the heart. We look forward to welcoming you back soon. Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Aussicht ist grandios, der Service wunderbar und die Zimmer Top. Der Pool ist etwas klein geraden, aber das ist jammern auf hohem Niveau.
Aufenthalt von 5 Nächten im Oktober 2019
Antwort von Duty Manager am 8. Okt. 2019
Sehr geehrter Gast, Vielen Dank fuer Ihre wundervolle Bewertung! Mit freundlichen Gruessen,

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Grandiose Aussicht. Gute U-Bahn Anbindung. Super freundliches und hilfsbereites Personal.
Aufenthalt von 2 Nächten im September 2019
Antwort von Fabiola Gonzalez -Duty Manager am 21. Sept. 2019
Dear traveller, Thank you very much for your kind words; please be sure that I will share them with our Team. I am happy to learn that you enjoyed your stay with us. We will be waiting for you on your next time in London! Kindest regards,

10/10 – Hervorragend

Patric

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2019
Antwort von Kurt Macher, General Manager am 6. Sept. 2019
Dear Patric, Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

10/10 – Hervorragend

Donato, Schweiz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Aussicht, Fitnessbereich etwas klein. Sehr freundliches Personal.
Aufenthalt von 3 Nächten im August 2019
Antwort von Kurt Macher, General Manager am 12. Aug. 2019
Dear Donato, Thank you so much for sharing your feedback with us after your recent stay. We are delighted to read you enjoyed the views from your room and our hospitality from the heart. We look forward to welcoming you back soon. Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lage, Ausstattung, Aussicht und Qualität der Zimmer und Infrastruktur....einfach Spitzenklasse
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Kurt Macher, General Manager am 26. Juli 2019
What a fabulous comment. Thank you for taking the time to share your feedback, we sincerely appreciate it. We hope you had the chance to explore the local area too! Next time you stay with us, grab a bite to eat from Bar 31 and stroll down to the Thames to visit HMS Belfast and Tower Bridge. We thoroughly recommend it. We hope to welcome you back soon. Kind regards,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juli 2019
Antwort von Kurt Macher, General Manager am 16. Juli 2019
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfektes Hotelzimmer und Tolle Lage mitten in London
Aufenthalt von 5 Nächten im Juni 2019
Antwort von Kurt Macher, General Manager am 3. Juli 2019
Thank you so much for your glowing comments on our service! We are so glad you had a great stay with us. We are delighted to read you enjoyed your room and the stunning views. We love the location too. There is so much to see, with HMS Belfast, Tower Bridge and The Tower of London all within 10 minutes walking distance from the hotel. We hope to welcome you back soon. Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfekt, mehr geht fast nicht. Eine Sauna wäre noch cool gewesen. Aber das ist schon Jammern auf höchstem Niveau.
Aufenthalt von 3 Nächten im Juni 2019
Antwort von Kurt Macher, General Manager am 3. Juli 2019
Thank you for taking the time to write such a wonderful review after your recent stay with us. We are delighted that you enjoyed the facilities of the hotel, the rooms that provide unparalleled views across London and our hospitality from the heart. We look forward to welcoming you back soon! Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles hervorragend und der Ausblick ist mehr als grandios!
Aufenthalt von 1 Nacht im März 2019
Antwort von Alex Willats, General Manager am 8. Apr. 2019
We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. The views are great and we are so glad you had time to enjoy them from your room. We look forward to welcoming you back to Shangri-La Hotel, At The Shard, London. Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super. Gerne wieder und nur zu empfehlen. Sollte man mindestens einmal gemacht haben, wenn in London
Aufenthalt von 2 Nächten im März 2019
Antwort von Alex Willats, General Manager am 8. Apr. 2019
We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. We hope you had the chance to explore the local area too! Next time you stay with us, grab a bite to eat from Bar 31 and stroll down to the Thames to visit HMS Belfast and Tower Bridge. We thoroughly recommend it. Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
hervorragende Lage, Top Zimmer und nettes Personal
Aufenthalt von 3 Nächten im Januar 2019
Antwort von Alex Willats, General Manager am 4. Feb. 2019
What a fabulous comment! Thank you so much for sharing your recent experience with us. We sincerely appreciate it. We are delighted to read you enjoyed your room and our hospitality from the heart. We love the location too. There is so much to see, with HMS Belfast, Tower Bridge and The Tower of London all within 10 minutes walking distance from the hotel. Kind regards,

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Eines der besten Hotels in Lonfon
Tolles Hotel, direkt an dr U-Bahn-Station. Perfekter Service.
Aufenthalt von 3 Nächten im November 2018
Antwort von Paul Brackley, General Manager am 22. Nov. 2018
Dear Thomas, what a fabulous comment! Thank you so much for sharing your experience with us. We sincerely appreciate it. We are so delighted to hear you enjoyed our hospitality from the hearts. We agree that the hotel's location is quite convenient to travel around London. Thank you again and we would be delighted to welcoming you back to the hotel soon. Kind regards,

10/10 – Hervorragend

Wilhelm, Wiesbaden

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ein Hotel mit wunderbarem Ausblick. Beim Frühstück hat uns die Brotauswahl, die Schinken- und Käseplatte, sehr enttäuscht. Rührei war Mus, das bestellte Omelett dagegen hervorragend.
Aufenthalt von 2 Nächten im November 2018
Antwort von Paul Brackley, General Manager am 19. Nov. 2018
Dear Wilhelm, We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. We are so glad to enjoyed the stunning with from your room. We hope you had the chance to explore the local area too! Next time you stay with us, grab a bite to eat from Bar 31 and stroll down to the Thames to visit HMS Belfast and Tower Bridge. We thoroughly recommend it. We look forward to welcoming you back to the hotel soon. Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2018
Antwort von Paul Brackley, General Manager am 19. Nov. 2018
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We felt like in a modern day fairy tale.
Antwort von Paul Brackley, General Manager am 27. Feb. 2018
Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Kind regards,

10/10 – Hervorragend

Patrick, Manchester

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing stay with fabulous staff
Aufenthalt von 3 Nächten im März 2024
Antwort von Yannick Godfrind am 22. März 2024
Dear Patrick,Thank you so much for the lovely 5 star feedback.We look forward to welcoming you back to Shangri-La The Shard.Kind regards,

10/10 – Hervorragend

Joshua

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im März 2024
Antwort von Yannick Godfrind am 21. März 2024
Dear Joshua,Thank you so much for the wonderful review.We look forward to welcoming you back to The Shangri-La The Shard.Kind regards,

4/10 – Schlecht

Jennifer

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel with fabulous views of the city of London from all rooms. Also beautiful infinity swimming pool. Expensive but worth the price. However breakfast was also expensive but dreadful. The supposedly hot breakfast was stone cold served on cold plates and so not edible. The croissant was so hard it could not be cut. When asked if everything was alright on check out I fedback that the breakfast was inedible, the receptionist apologised but did not refund the cost. So advice is do not eat in the Ping restaurant at Shangri-La
Aufenthalt von 1 Nacht im März 2024
Antwort von Kurt Macher am 12. März 2024
Dear Jennifer, Thank you for sharing your recent experience at Shangri-La The Shard, London. We appreciate your positive feedback about the excellent hotel, fabulous views, and beautiful infinity swimming pool. Your satisfaction is our top priority, and we're delighted that you found your overall stay worthwhile.However, we deeply regret that your breakfast experience did not meet your expectations, and we sincerely apologize for the inconvenience caused by the cold breakfast served on cold plates and the issue with the croissant. Your feedback is essential, and we assure you that we are taking immediate steps to address these concerns with our team to prevent a recurrence.To further discuss and address your concerns, our Guest Engagement Manager, Bruna Vale, will be reaching out to you via a separate email. She is dedicated to ensuring your satisfaction and will work closely with you to resolve any outstanding matters.Once again, we apologize for any shortcomings during your stay, and we hope to have the opportunity to welcome you back, providing you with an improved and seamless experience.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
An amazing stay with the family
Aufenthalt von 1 Nacht im März 2024
Antwort von Kurt Macher am 10. März 2024
Dear Daniel, Warm greetings from Shangri-La The Shard, London! We're thrilled to see your fantastic 5/5 rating and read about your amazing stay with your family. Your satisfaction is our top priority, and we're delighted that we could contribute to creating wonderful memories for you and your loved ones.Thank you for choosing Shangri-La The Shard, London, for your stay. Should your travels bring you back to London, it would be our pleasure to welcome you and your family once again. Until then, we wish you all the best in your future journeys.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Tom

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing place
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kurt Macher am 4. März 2024
Dear Tom, We would like to extend our heartfelt gratitude for your recent stay at Shangri-La The Shard. It was a pleasure to host you, and we are thrilled to see that you rated your experience a perfect 5 out of 5!Your satisfaction is our utmost priority, and we are delighted to know that we were able to meet your expectations during your time with us. Thank you once again for choosing Shangri-La The Shard. We hope to welcome you back for another outstanding experience in the near future.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Miki

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kurt Macher am 4. März 2024
Dear Miki, I wanted to express my sincere gratitude for choosing Shangri-La The Shard during your recent visit to London. We hope you had a pleasant stay and that our facilities and services met your expectations.Thank you once again for choosing Shangri-La The Shard. We look forward to the opportunity of welcoming you again in the future and ensuring an even more enjoyable stay.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Kai

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kurt Macher am 30. Jan. 2024
Dear Kai, Greetings from Shangri-La The Shard, London!We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing to stay with us recently. It was a pleasure having you as our guest, and we trust your time at Shangri-La The Shard was enjoyable.Your feedback is invaluable to us, and we would love to hear more about your experience. We look forward to the opportunity of welcoming you back to our hotel in the future. Should you have any upcoming plans or inquiries, don't hesitate to reach out.Once again, thank you for choosing Shangri-La The Shard. Wishing you wonderful journeys ahead!Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Ai

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kurt Macher am 22. Jan. 2024
Dear Ai, Thank you for choosing Shangri-La The Shard, London for your recent stay. We sincerely appreciate your decision to be our guest, and it was a pleasure serving you.I wanted to personally express our gratitude for your positive feedback. Your glowing review about your stay being "incredible" is truly heartening for all of us here at Shangri-La. We are delighted to have met and exceeded your expectations, and your satisfaction is our ultimate reward.Once again, thank you for choosing Shangri-La The Shard, London. It was an honor to have you with us, and we look forward to the pleasure of welcoming you back for another exceptional stay.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Victoria

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent stay, rooms a bit dated but everything else is pretty much perfect!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kurt Macher am 8. Jan. 2024
Dear Victoria, Thank you for sharing your feedback on your recent stay, and we appreciate your perfect rating of 5/5.We are delighted to hear that you had an excellent stay with us. Your positive comments are truly appreciated, and we are pleased to know that everything else met or exceeded your expectations.Regarding your observation about the rooms being a bit dated, we value your input, and we assure you that we are continuously working to enhance our offerings. Your comfort is our top priority, and we appreciate your understanding as we strive to provide a seamless and enjoyable experience for all our guests.Thank you for choosing us, and we look forward to the pleasure of welcoming you again. Once again, thank you for your positive feedback, and we appreciate your trust in our hospitality.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stay was outstanding
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Kurt Macher am 2. Jan. 2024
Dear Thomas, Thank you for choosing to stay at Shangri-La The Shard, London, and for sharing your feedback with us. We appreciate you taking the time to provide your thoughts on your recent experience.While we see that your overall rating was 5/5, we want to ensure that we meet and exceed all your expectations. If there are specific aspects of your stay that you feel could be improved or if you have any suggestions, please feel free to share them with us. Your insights are valuable in our continuous efforts to enhance our services.We hope to have the pleasure of welcoming you back in the future, and if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing Shangri-La The Shard, London.Best regards,Kurt MacherGeneral Manager

8/10 – Gut

ARINZE

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kurt Macher am 22. Jan. 2024
Dear Arinze, I wanted to take a moment to express our sincere appreciation for your recent stay at Shangri-La The Shard, London. Your feedback means the world to us, and we are thrilled to learn that your experience was a positive one.Your generous praise for our staff's friendliness and professionalism, as well as your kind words about the incredible views from your room, truly warm our hearts. We strive to create memorable moments for our guests, and your feedback reinforces our commitment to excellence.Thank you once again for choosing Shangri-La The Shard, London. It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back in the future.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Faultless
From the moment we walked in everything went like clockwork. Our room was ready and I even got chocolates delivered to my room, free of charge, as it was my birthday. The city view, pool and breakfast were the highlights for me. We only didn't have an evening meal at the hotel as there are so many options near.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kurt Macher am 22. Dez. 2023
Dear John, We are overjoyed to receive your perfect 10/10 rating and to know that your stay at Shangri-La Hotel, The Shard, was nothing short of exceptional! Thank you for taking the time to share your positive experience with us.Celebrating your birthday with you was a true pleasure, and we're delighted that you enjoyed the special touch of chocolates delivered to your room. It's our way of making your moments with us even more memorable.We're thrilled to hear that the city view, pool, and breakfast were highlights for you. Providing a seamless experience from the moment you walked in is what we strive for, and it's heartening to know that we succeeded in making your stay enjoyable.While we understand the allure of exploring the nearby dining options, we hope to have the opportunity to welcome you back for an evening meal at the hotel on your next visit. Our culinary team is always ready to create delightful dining experiences.Once again, thank you for choosing Shangri-La for your special celebration. Wishing you continued joy and wonderful moments ahead!Best regards,Kurt Macher General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Break
Great welcoming staff and an amazing hotel. What a view!
Aufenthalt von 1 Nacht im November 2023
Antwort von Kurt Macher am 3. Dez. 2023
Dear Valued Guest, We are immensely grateful and thrilled to receive your perfect 10/10 rating for your stay.Your kind words about our welcoming staff and the amazing hotel experience, especially the view, are deeply appreciated.Our team strives to create a welcoming and memorable experience for every guest, and knowing that we succeeded in making your stay special is truly rewarding. We believe that the view from our hotel is one of its most enchanting features, and we are delighted that it added a special touch to your visit.If there were any particular staff members or other aspects of your stay that stood out, we would be delighted to hear more. We always appreciate the opportunity to recognize the efforts of our team and to learn what resonates most with our guests.Thank you once again for choosing to stay with us and for taking the time to share your positive experience. We look forward to welcoming you back for another wonderful visit in the near future.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Rifat

Aufenthalt von 1 Nacht im November 2023
Antwort von Kurt Macher am 31. Dez. 2023
Dear Rifat, Thank you for sharing your perfect score following your recent stay at Shangri-La The Shard, London. We are thrilled to learn that your experience with us was exceptional, and we truly appreciate your kind words.Your perfect score is a testament to our team's dedication to providing top-notch service and creating memorable moments for our guests. We are delighted to have contributed to your positive experience, and your satisfaction is our greatest reward.As we bid farewell to 2023 and step into the New Year, we want to express our deepest gratitude for choosing Shangri-La for your stay. May the coming year be filled with joy, success, and exciting adventures for you and your loved ones.We look forward to the pleasure of welcoming you back for another extraordinary stay whenever your travels bring you back to London. Your continued support means the world to us, and we are honored to have you as part of the Shangri-La family.Wishing you a Happy New Year filled with happiness, prosperity, and many more unforgettable moments.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Probably the best hotel around?
Whats to say about the Shangri-La, outstanding location, service and facilities. Its hard to fault the place and I would recommend everyone tries it at least once in their life. Ive stayed here a number of times now and the staff have always gone out of their way to meet my requests. Thank you once again!
Aufenthalt von 3 Nächten im November 2023
Antwort von Kurt Macher am 21. Nov. 2023
Dear Andrew, We are incredibly grateful and humbled by your glowing review and perfect score following your recent stay at Shangri-La The Shard, London. Knowing that you consistently find our location, service, and facilities outstanding, and that our team has continuously met your requests, is immensely gratifying.It is guests like you, who return time and again, that truly make our work so rewarding. Your recommendation for others to experience Shangri-La at least once in their lifetime is the highest compliment we could receive. We are honored to have earned your trust and loyalty.Our team takes great pride in going above and beyond for our guests, and your acknowledgment of their efforts is a wonderful testament to their dedication. I will ensure that your kind words and appreciation are shared with the entire staff.We sincerely thank you for choosing Shangri-La The Shard, London for your stays in London. We look forward to continuing to serve you and making each visit as memorable as the last. Once again, thank you for your wonderful feedback and for being a valued guest. We eagerly await your next visit.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Charles

Aufenthalt von 2 Nächten im November 2023
Antwort von Kurt Macher am 21. Nov. 2023
Dear Charles, We are absolutely thrilled to receive your top rating following your recent stay at Shangri-La The Shard, London. It is our highest aim to provide an exceptional experience for our guests, and knowing that we have achieved this with you is incredibly gratifying.Your satisfaction is a testament to the hard work and dedication of our entire team. We are committed to maintaining these high standards and ensuring that each visit to our hotel is as memorable and enjoyable as your last.We look forward to the pleasure of welcoming you back in the near future. Thank you once again for choosing Shangri-La The Shard, London. Your feedback is truly valued and appreciated.Best regards,Kurt MacherGeneral Manager

10/10 – Hervorragend

Kavyta

Mit der Familie gereist
Gut: Ausstattung
Absolutely amazing!!! Staff was superb!! Very attentive and helpful, it was a pleasure for us staying here.
Aufenthalt von 2 Nächten im November 2023
Antwort von Kurt Macher am 18. Nov. 2023
Dear Kavyta, It is an absolute delight to read your glowing review of your recent stay at Shangri-La The Shard, London. We are thrilled to hear that your experience with us was "absolutely amazing" and that our staff played a significant role in making your stay memorable.Our team is dedicated to providing attentive and helpful service, and knowing that this was a highlight of your stay is incredibly gratifying. We strive to create an environment where every guest feels valued and cared for, and it's wonderful to hear that we achieved this for you.Thank you for choosing Shangri-La The Shard, London, and for taking the time to share your positive experience. We look forward to the pleasure of welcoming you back in the future for another pleasurable stay. Best regards,Kurt Macher General Manager

6/10 – Okay

Shannon

Gut: Sauberkeit und Personal & Service
Shangri Blah
The staff here was amazing, the room and hotel itself could use some updating. The cushions on all seats in the restaurants and lounges need to be deep cleaned or replaced. The offerings at the in house restaurant could be better. The view was spectacular but it definitely leaves a lot to be desired.
Aufenthalt von 3 Nächten im November 2023
Antwort von Kurt Macher am 18. Nov. 2023
Dear Shangri, Thank you for choosing Shangri-La The Shard, London for your recent stay and for taking the time to share your experience with us. We are delighted to hear that you found our staff to be amazing, as we pride ourselves on providing exceptional service.However, it is clear from your feedback that there are areas where we can improve, particularly regarding the upkeep and offerings in our hotel. Please accept our apologies for any aspects of the room and common areas that did not meet your expectations. Your comments about the need for updating, particularly the deep cleaning or replacement of cushions in our restaurants and lounges, have been noted and will be addressed with our housekeeping and maintenance teams.We also regret to hear that you found the offerings at our in-house restaurant to be lacking. We strive to provide a diverse and satisfying dining experience, and your feedback is invaluable in helping us review and enhance our menu.While we are pleased that the view from our hotel was a highlight, we understand that it is the overall experience that truly makes a stay memorable. We are committed to continuous improvement and will take your comments into serious consideration as we strive to meet and exceed the expectations of our guests.We value your loyalty and hope to have the opportunity to welcome you back in the future, providing a stay that reflects the high standards we aim to achieve.Best regards,Kurt MacherGeneral Manager