Sehr geehrter Wolfgang,vielen Dank für Ihren Kommentar.Wir danken Ihnen herzlich für Ihre positive Rückmeldung zu unserer idealen Lage und der Sauberkeit unserer Zimmer. Es freut uns außerordentlich, dass unsere Servicekultur Ihre Erwartungen erfüllt hat und Sie mit unseren Annehmlichkeiten zufrieden waren.Guest Experience Team

Lieber Olaf, vielen Dank für Ihre Bewertung und das Teilen Ihrer Erfahrungen in unserem Hotel.Es freut uns sehr, dass Ihnen unser Familienzimmer und der The Level Bereich zugesagt haben. Wir sind stolz darauf, unseren Gästen einen entspannten Aufenthalt und ein gutes Frühstück zu bieten. Ebenso freuen wir uns, dass Sie unseren freundlichen Service und den Fitnessraum schätzen.Wir bedauern, dass Sie Probleme mit den Fahrstühlen hatten und längere Wartezeiten in Kauf nehmen mussten. Wir sind uns dieser Problematik bewusst und arbeiten stetig an Verbesserungen, um unseren Gästen den bestmöglichen Komfort zu bieten. Bezüglich des Restaurants möchten wir darauf hinweisen, dass wir stets bemüht sind, eine abwechslungsreiche Auswahl an Speisen anzubieten. Ihre Anmerkungen werden wir jedoch berücksichtigen, um unseren Service weiter zu optimieren.Freundliche Grüße,Guest Experience Team

Dear Simon, Thank you for your feedback on your stay.We are happy that you had an enjoyable stay and found our location to be so suited to your needs.We are also pleased that you enjoyed your dining experience and appreciated our entertainment It would be a pleasure to welcome you back on another occasion. Kind regards,Guest Experience Team

Sehr geehrter Andreas,vielen Dank für Ihren positiven Kommentar!Es freut uns sehr, dass Sie die Sauberkeit unserer Zimmer und den Zustand des Hotels positiv hervorheben. Unser Team legt großen Wert darauf, unseren Gästen einen angenehmen Aufenthalt zu bieten, und wir schätzen Ihre freundlichen Worte über unseren Service. Wir sind stolz auf unser mehrsprachiges Personal, das stets bemüht ist, den Bedürfnissen unserer Gäste gerecht zu werden.Wir bedauern jedoch, dass Sie Probleme mit der Schalldämmung und dem Minibar-Service hatten. Bitte seien Sie versichert, dass wir Ihre Anmerkungen ernst nehmen und ständig daran arbeiten, unseren Service und unsere Einrichtungen zu verbessern. Bezüglich des Telefonservices möchten wir uns für eventuelle Unannehmlichkeiten entschuldigen und werden dies intern prüfen, um unseren Gästen in Zukunft ein besseres Erlebnis zu bieten.Gern würden wir Sie einmal wieder bei uns begrüßen.Guest Experience Team

Dear Amy,Thank you for your kind review.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,Guest Experience Team

Dear Thomas, Thank you very much for this lovely rating! Kind regards, Guest Experience Team

Dear guest, Thank you very much for this fabulous rating! Kind regards, Guest Experience Team

Dear guest, Thank you very much for this lovely rating! Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for your feedback We loved to read that your stay with us was highly satisfactory and that you found our fantastic location as well as the attention received from the staff to impress you the most! It has been a great pleasure to have you here and we keep looking forward to welcoming you back the next time your plans bring you back to London! Kind regards, Guest Experience Team

Dear guest, Thank you very much for your rating. Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to this lovely review in German on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are delighted to learn that your stay with us was highly satisfactory and that you found our wonderful location to impress you the most! All the comments we receive are of great importance for our continuous improvement and yours have been shared with the team in order to review them internally and establish the necessary measures, working to improve our guests' experience. We loved having you here and we hope to have the opportunity to welcome you back the next time your plans bring you back to London! Kind regards, Guest Experience Team

Dear guest, Thank you very much for this lovely rating! Kind regards, Guest Experience Team

Dear guest, Firstly, receive our apologies for not being able to answer to this lovely review in German on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We truly appreciate your loyalty towards us and we loved that this recent stay with us was satisfactory. It is delightful to learn that you found our location and delicious breakfast to impress you the most. However, we really are sorry about the issues experienced with the initial room as well as with the breakfast place. As you mention, we are currently undergoing an interior refurbishment of our facilities, working to improve our guests' experience. All the comments we receive are of great value and yours will certainly be taken into consideration. We are confident of the great results these changes will bring us and we hope to enjoy them with you in the future. We loved having you here and we hope to have the opportunity to welcome you back and offer you this time the unique, pleasant and uncomfortable Meliá experience we like delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, Firstly, receive our apologies for not being able to answer to this magnificent review in German on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. It is lovely to read that your stay with us was truly enjoyable and that you found our excellent breakfasts, spacious room and wonderful location to impress you the most. We loved having you here and we hope to welcome you back the next time your plans bring you back to London! Kind regards, Guest Experience Team

Dear guest, Firstly, receive our apologies for not being able to answer to your review in German on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are saddened to learn that the room you were assigned was not in line with your expectations and that the cleanliness was not up to the high standards we are used to delivering. We have proceeded to share your observation with our housekeeping manager in order to take prompt action on the matter and avoid this from happening again. We are glad to inform you that we are currently undergoing an interior refurbishment of our facilities -common areas and rooms- working to improve our guests' experience. All the comments we receive are of great value for us and yours will certainly be taken into consideration. We are confident of the many improvements these changes will bring us and we hope to enjoy them with you in the future. We loved having you here and we would be delighted to have another opportunity to turn this stay around and offer you this time the unique, pleasant and unforgettable experience we like delivering and you deserve. Kind regards, Guest Experience Team

Dear guests, First of all, receive our apology for not being able to answer to this lovely review in German on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We loved to learn that your time with us was highly satisfactory and that your found our central location and very friendly staff to impress you the most. As you mentione, we are currently undergoing an interior refurbishment of our facilities, working to improve our guests' experience. We are confident of the many improvements these changes will bring us and we hope to enjoy them with you in the future. We loved having you here and we keep looking forward to welcoming you back again for a unique, pleasant and unforgettable experience we liked delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, Thank you very much for rating us. Kind regards, Guest Experience Team

Dear guest, Firstly, receive our apologies for not being able to answer to this review in German on this occasion. Thank you very much for choosing us and for taking the time to share your experience with other travellers. We are happy to read that you found the cleanliness and the attention received from our friendly staff to impress you the most. Our guests' complete satisfaction is our main priority and therefore, we are truly saddened to learn about the discomfort experienced due to the noise coming both from the exterior and from the refurbishment work we are undergoing, working to improve our guests' experience. All these works have been carefully planned in order to avoid any inconvenience and we really are sorry you did not feel it this way. We would have loved to have the chance to assist you, looking for a room that suits you better and making your stay much more enjoyable. All the comments we receive are highly valuable for us and we have proceeded to share them with the Team in order to establish the necessary measures on our way towards the excellence. We loved having you here and we would love to have another opportunity to welcome you back and offer you this time the unique, pleasant and memorable Meliá experience we like delivering and you deserve. Kind regards, Guest Experience Team

Dear Guest, First of all, thank you so much for choosing Meliá White House during your most recent visit to London. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service. At Meliá we aim to create unforgettable experiences for our guests and ensure they are taken care of throughout their stay. We are so happy this is the case for you and we look forward to welcoming you back. Thank you once again for sharing your comments and if your plans ever bring you back to London, please contact the Guest Experience Department at guest.experience.london@melia.com prior to your arrival so we can take care of you and provide you with an unforgettable Meliá experience. The Meliá White House family and I look forward to welcoming you back in the future. Kindest Regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to this fantastic review in German on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with us. We are delighted to learn that your stay was highly satisfactory and that your found our very friendly personnel, good service and wonderful location to impress you the most! It has been a great pleasure to have you here and we keep looking forward to welcoming you back really soon again for another unique and pleasant and unforgettable experience we like delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to this lovely review in German on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are delighted to learn that your stay with us has been satisfactory and that you found our wonderful location to impress you the most! It has been a great pleasure to have you here with us and we keep looking forward to welcoming you back really soon again for another wonderful Meliá experience! Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to this lovely review in German on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are delighted to learn that your stay with us was satisfactory and that you found our privileged location to impress you the most. It has been a great pleasure to have you here and we keep looking forward to welcoming you back really soon for another unique, enjoyable and memorable Meliá experience we like delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to this magnificent review in German on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are delighted to learn that your stay with us was highly satisfactory and that you found our very friendly personnel and wonderful location to impress you the most. We loved having you here and we hope to have the opportunity to welcome you back really soon for another unforgettable Meliá experience! Kind regards, Guest Experience Team

Dear guest, Thank you for your review. We are delighted to hear that you had a pleasant stay at Meliá White House. We cannot wait to welcome you back very soon. Kind regards,

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this lovely review with other travellers. It is a great pleasure to learn that you had a great stay with us. We loved having you here and we keep looking forward to welcoming you back really soon again! Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to your review in German this time. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. It is lovely to hear that your time here has been enjoyable and that you found our wonderful location and friendly and attentive personnel to impress you the most. We loved having you here and we hope to have the opportunity to welcome you back and offer you this time the unique, pleasant and unforgettable Meliá experience that we like delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, Thank you very much for this lovely rating! Kind regards, Guest Experience Team

Dear guest, First of all receive our apologies for not being able to answer to this lovely review in German. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are delighted to learn that your time with us has been highly satisfactory and that you truly enjoyed our privileged location as well as the attention and service received from our fantastic staff. It has been a real pleasure to have you here and we keep looking forward to welcoming you back really soon again for another memorable Meliá experience! Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to your review in German this time. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are pleased to hear that your stay with us has been highly satisfactory, having enjoyed the attention received from our friendly personnel to impress you the most. We are happy to share with you that we are currently undergoing an interior refurbishment of some of our common areas together with our rooms, always working to improve our guests' experience. We are confident of the many benefits these changes will bring us and we hope to have the opportunity to enjoy them with you on a future visit! We loved having you here and we keep looking forward to welcoming you back on your next visit to London and offer you this time the unique, enjoyable and memorable Meliá experience that we like delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, Thank you so much for your feedback! We are delighted to hear that you had a pleasant stay at Meliá White House. We cannot wait to welcome you back! Kind regards,

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this wonderful review with other travellers. It really is delightful to learn that your stay with us has been highly satisfactory and that you found everything perfect. We genuinely appreciate your kind mentions towards our friendly staff as well as the cleanliness and delicious breakfast. We loved having you here and we keep looking forward to welcoming you back the next time your plans bring you back to London! Kind regards, Guest Experience Team

Dear Marc, First of all, receive our most sincere apologies for not being able to answer to this lovely review in German this time. Thank you very much for choosing Meliá White House during your recent visit to London and for taking the time to share your experience with other travellers. We are delighted to learn that your stay with us has been highly satisfactory and that you found our hotel cosy and tidy. It has been a real pleasure to have you here and we keep looking forward to welcoming you back on a future visit! Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to this lovely review in German. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are genuinely pleased to hear that your stay with us was satisfactory. Our guests' complete satisfaction is our top priority and we are therefore saddened to hear that the room you were assigned did not completely fulfil your expectation due to its size and the exterior noise experienced. Our guests' rest is truly important for us and we regret to know that we were not able to assist you with this discomfort throughout your stay in order to provide prompt solutions to it and make your stay much more enjoyable. It has been a lovely pleasure to have you here and we hope to have the opportunity to welcome you back in the future, for a delightful Meliá experience. Kind regards, Guest Experience Team

Dear Lukas, First of all receive our apologies for not being able to answer to your review in German this time. Thank you very much for choosing Meliá White House and for taking the time to share your experience with us! It is genuinely rewarding to know that your stay with us has been satisfactory and that you found our privileged location and delicious breakfasts to impress you the most. Regarding the comment of the hotel's appearance, we would like to share with you that we are now immersed in a refurbishment project plan that started with our Level Lounge and will continue with the rest of the areas including the rooms. We are aware of the many benefits these changes will bring us and we hope to have the opportunity to enjoy them with you on a future stay! Kind regards, Guest Experience Team

Dear Silvia, Firstly, receive our apologies for not being able to answer to your review in German. Thank you very much for choosing Meliá White House and for sharing your experience with us. We are genuinely pleased to learn that you found your stay with us great. We are delighted to learn that you enjoyed our wonderful location, friendly service, spacious rooms, cleanliness, decor, and pleasant atmosphere. We loved having you here and we keep looking forward to welcoming you back on your next visit to London! Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this wonderful review with us all. We are delighted that your stay has been highly satisfactory and you made the most of our privileged location to explore this great city. We loved having you here and we keep looking forward to welcoming you back on your next visit to London! Kind regards, Guest Experience Team

Dear Guest, Your five star rating is truly appreciated. The whole Melia White House team is very happy for having exceeded your expectations and we are hoping to see you very soon in the near future. We wish you a wonderful New Year. Kind regards, Guest Experience Team

Dear Vivi, Thank you so much for the outstanding review and for choosing Meliá White House for your recent stay in London. We are very happy to hear that you have enjoyed your stay with us and that all our services have been of your liking. At the other hand, we sincerely apologize if the hairdryer did not work as our Team would have been happy in providing you another one, and we would have definitely had taken care of any other issues you might have had encountered. Finally, we would be honoured to have another chance to prove that you can have a five star experience at Meliá White House, therefore we are truly hoping that you will return on your next visit to London. Until then, the whole Team wishes you a wonderful New Year. Sincerely, Guest Experience Team

Dear Gerhard, First of all receive our apologies for not being able to answer to your lovely review in German this time. We are genuinely grateful for having chosen Meliá White House during your recent stay in London and for taking the time to share it with us. It is delightful to learn that you had an excellent stay having enjoyed of our wonderful location and friendly personal. However, we regret to hear that the beds were not in line with your expectations and we extend our apologies. Our guests' comments are of great importance for our continuous improvement and therefore, we have taken yours on board for future changes on our services. It has been a real pleasure to have you here and we keep looking forward to welcoming you back on your next visit to London. Kind regards, Guest Experience Team

Dear Guest, Thank you very much for Meliá White House and for sharing your experience with us. It is truly saddened to learn about your the unsatisfactory stay you suffered and we deeply regret not having had the opportunity to assist you throughout your stay in order to provide prompt solutions to your discomfort and make your stay much more enjoyable. We would love to have the chance to welcome you back in the future and provide you this time the comfortable, pleasant and memorable Meliá experience that you deserve. Kind regards, Guest Experience Team

Dear Guest, First of all, receive our apologies for not being able to answer to this magnificent 5-star review in German. Thank you very much for choosing Meliá White House and for taking the time to share your experience with us. We are genuinely pleased that you had a wonderful stay, having enjoyed of our exquisite breakfasts, great location and very friendly staff. It has been a lovely pleasure to have you here with us and we keep looking forward to welcoming you back really soon again! Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this wonderful review! We are delighted to learn that your stay with us has been highly satisfactory. It has been a real pleasure to have you here and we keep looking forward to welcoming you back really soon again. Kind regards, Guest Experience Team

Dear Guest, Thank you very much for choosing Meliá White House and for taking the time to rate us! It is lovely to learn that your stay with us has been truly pleasant and we hope to have the opportunity to welcome you back really soon again! Kind regards, Guest Experience Team

Dear Esther, First of all, receive our apologies for not being able to answer to your review in German. Thank you very much for choosing Meliá White House and for taking the time to share your experience with us. We truly regret to know that we were not able to fulfil your expectations completely this time. We are sorry about the slowness of service experienced upon arrival and the inconveniences suffered in this regards. This is definitely not the way we like to welcome our guests and our Reception Manager is now aware of your comment in order to establish the necessary measures and improve our services. On the other hand, we truly regret to know that the room was not in line with your expectations due to the unpleasant room temperature, the difficulties with the air conditioning and the discomfort suffered with the mattress. We are saddened for not being able to assist you during your stay with these issues, providing you with prompt solutions to your unease and making your stay much more satisfactory. We would like to share with you that we are immersed in a refurbishment project plan that will include most of the areas of the hotel, even the rooms, and your comments will be taken into consideration for it. We are aware about the many benefits these changes will bring and we would love to have the opportunity to enjoy them with you. It has been a real pleasure to have you here and hope to welcome you back really soon and provide you with the comfortable, pleasant and memorable Meliá experience that we always aim to offer and you deserve. Kind regards, Guest Experience Team

Dear Chris, Firstly, receive our apologies for not being able to answer to this lovely review in German this time. Thank you very much for choosing Meliá White House during your recent stay in London and for taking the time to share this magnificent review with us! Your kind words are the best reward to our daily effort. Our guests are our main focus and we are delighted to see that you found our location, our delicious breakfasts, the cleanliness and our fantastic personal to impress you the most! It has been a real pleasure to have you here and we keep looking forward to welcoming you back really soon! Kind regards, Guest Experience Team

Dear Nadja, Our apologies, for not being able to answer to your review in German. Thank you very much for choosing Meliá White House for your stay in London and for sharing this magnificent review with us! It is genuinely gratifying for the team to know that we surpassed your expectations during your stay with us. We are delighted to read that you found our location, our spacious and clean rooms and our friendly and helpful staff to impress you the most. We have loved to have you here and we keep looking forward to welcoming you back! Kind regards

Sehr geehrter Herr Mandy, Vielen Dank, dass Sie das Meliá White House Hotel für Ihren letzten Aufenthalt in London gewählt haben und sich die Zeit genommen haben, uns zu bewerten. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten. Wir freuen uns, dass Sie unsere exklusive Lounge und den Hospitality-Service gefunden haben, um Sie zu beeindrucken. Auf der anderen Seite entschuldigen wir uns aufrichtig für die Unannehmlichkeiten, die mit den undichten Fenstern und dem störenden Lärm in der Nacht auftraten. Bitte akzeptieren Sie unsere aufrichtigste Entschuldigung für die Unannehmlichkeiten. Sollten Ihre Pläne Sie nach London zurückbringen, möchten wir Sie gerne wieder aufnehmen. Herzliche Grüße, Gast Erfahrung Team

Sehr geehrter Herr / Frau, Vielen Dank, dass Sie das Meliá White House Hotel für Ihren letzten Aufenthalt in London gewählt haben und sich die Zeit genommen haben, uns zu bewerten. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten. Vielen Dank für Ihre freundlichen Worte über unser freundliches Personal und den Service. Sollten Ihre Pläne Sie nach London zurückbringen, würden wir Sie gerne wieder beherbergen. Herzliche Grüße, Gast Erfahrung Team

Dear Chinsy, Thank you for taking the time to share with us your positive feedback. We are really happy to read that you enjoyed your recent stay with us, in particular the experience of the breakfast and the dinner buffet. The entire staff of Melia White House is looking forward to welcoming you soon back in order to let you have another unforgettable stay with us! Kind Regards, Guest Experience Team