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Bewertungen von DoubleTree by Hilton London Heathrow Airport

4 out of 5
DoubleTree by Hilton London Heathrow Airport
745 Bath Road, Cranford, Hounslow, England

Bewertungen

8,0

Sehr gut

399 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
356 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
134 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
62 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
50 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Joanita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a home far away from home 🏠. I wouldn’t hesitate recommending it to anyone travelling to London 💯
Aufenthalt von 6 Nächten im April 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 15. Apr. 2024
Dear Joanita, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Hotel feeling like home far away from home. I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Quiet hotel but with old fashioned rooms. Very very poor internet system what makes you lose a lot of time ( une Roy’s network interruptions, code to ask to reception which is not working anymore in the morning…)
Aufenthalt von 2 Nächten im September 2023
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 19. Sept. 2023
Dear Guest, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the internet quality, please accept my apologies for this. We will utilize your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 – Hervorragend

Marcus

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ist zwar außerhalb vom Zentrum aber mit Bus und Bahn zu erreichen! Sehr nahe am Flughafen aber absolut kein Fluglärm zuhören!
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 5. Okt. 2022
Dear Marcus, thank you for taking the time to share feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our triple glazed windows that completely sop the airplane noise and I hope we can be of service to you in the future.Again, thank you for sharing your feedback.

6/10 – Okay

Harald

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Eher Durchschnitt
Insgesamt eher Durchschnitt. Dass der Flughafentransfer nur kostenpflichtig möglich ist (5,50 GBP pro Fahrt und Person) stand dann im Kleingedruckten und ist nach Reisen in Nordamerika sehr überraschend. Das Hotel ist sehr verwinkelt und die Lage nicht ansprechend. Das Zimmer war ein Doppelzimmer mit einfacher Zusatzklappliege (3 Erwachsene waren gebucht). Das Hotelrestaurant hat eine überschaubare Speisekarte - Restaurants in Hotelnähe nicht vorhanden.
Aufenthalt von 1 Nacht im September 2022
Antwort von Ruk am 8. Sept. 2022
Dear Harald, Thank you for taking the time to write a review. We are looking forward to welcoming you back to our hotel. Kind Regards, Reservations

8/10 – Gut

Kalinka

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gute Unterkunft, um eine Nacht in der Nähe des Flughafens zu verbringen.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Ruk am 8. Juli 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rukhsana Hassam

8/10 – Gut

Antonio

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Ruk am 28. Juni 2022
Dear Antonio Thank you for your 4/5 review. Kind regards Rukhsana Hassam

6/10 – Okay

Parvezikbal Ilahi

Aufenthalt von 4 Nächten im Mai 2022

6/10 – Okay

Lilian

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2020
Antwort von DoubleTree by Hilton London Heathrow Team am 31. Aug. 2020
Dear Lilian, Thank you for your feedback. We will implement your scoring to our training, that way we can see what we need improving on. We look forward to your next visit to our hotel. Kind regards,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von RR am 3. Jan. 2020
Thanks for staying with us. We appreciate your Review!

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sauberes hotel mit superfreundlichen Mitarbeitern. Alle sind bemüht einem einen angenehmen Aufenthalt zu ermöglichen.
Aufenthalt von 2 Nächten im November 2019
Antwort von RR am 8. Dez. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von RR am 11. Nov. 2019
Thanks for staying with us. We appreciate your review!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von RR am 12. Okt. 2019
Thank you for your review. thanks

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Juli 2019
Antwort von RR am 28. Juli 2019
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 3 Nächten im April 2019
Antwort von RR am 1. Mai 2019
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Zimmer waren sehr sauber und das Personal nett und hilfsbereit. Leider war das Zusatzbett für die 3.Person sehr unbequem....
Aufenthalt von 3 Nächten im April 2019
Antwort von Ruk am 26. Apr. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im April 2019
Antwort von RR am 22. Apr. 2019
Thank you for taking the time to share your experience about your recent stay at our hotel. Kind regards

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ich war super zufrieden mit diesem Hotel. Das Zimmer war sauber, ordentlich, schön und mit allem ausgestattet. Das Bett war sehr bequem und es war schön ruhig in der Nacht. Das Personal war unglablich freundlich und zuvorkommend. Im Frühstücksbereich wurde stetig für Ordnung gsorgt und das mit einer unauffälligen freundlichkeit. Das Frühsück möchte ich auch noch mal hervor heben. Es gab ein tolles Buffet mit viel Auswahl. Die Sachen haben alle super geschmeckt und wurden immer wieder aufgefüllt. Wie man hört war ich sehr zufrieden mit meinem Besuch im Double Tree und werde es gerne wieder besuchen und auch weiterempfehlen.
Aufenthalt von 2 Nächten im April 2019
Antwort von Ruk am 9. Apr. 2019
Thank you for your comments and review kind regards

8/10 – Gut

Joachim

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2019
Antwort von ruk am 1. Apr. 2019
Thanks for staying with us. We appreciate your feedback!

4/10 – Schlecht

Jamila

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Schlecht
So lala
Aufenthalt von 4 Nächten im Dezember 2018
Antwort von Ruk am 1. März 2019
Thank you for taking a moment to share your experience

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gute location optimal zu London Heathrow airport und Hounslow west station. Sehr freundliches Personal, Zimmer gut eingerichtet und sehr sauber. Lounge einladend, gutes Essen, ein rundum empfehlenswertes Hotel.
Aufenthalt von 6 Nächten im Februar 2019
Antwort von ruk am 1. Apr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Fritz Matthias, Wien

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel mit großartigem Preis-Leistungsverhäl
Die Zimmer, der Service und nicht zuletzt das Frühstücksbuffet waren erstklassig - und das zu einem sehr günstigen Preis. Natürlich war die Lage in der Nähe des Flughafens Heathrow nicht ganz ideal für das Sightseeing im Zentrum von London. Nichtsdestotrotz würde ich das Hotel zu dem Preis jederzeit wieder buchen.
Aufenthalt von 4 Nächten im Januar 2019
Antwort von RR am 3. Feb. 2019
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Es ist gut zu erreichen. Aber ich konnte nicht ins Internet einloggen.
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Ruk am 14. Jan. 2019
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2018
Antwort von Ruk am 2. Jan. 2019
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 4 Nächten im Dezember 2018
Antwort von Ruk am 2. Jan. 2019
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 – Hervorragend

sharon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff from Housekeeping to the concierge we professional and welcoming! Very quite, safe, clean and all of the above !! We will stay there again on our next visit !!!
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Amelia

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 15. Apr. 2024
Dear Amelia, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 – Hervorragend

Tamara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were on a long layover and wanted a place to stay for the day. The hotel allowed us to check in early at 9:30am to accommodate us. We even took advantage of the continental breakfast. The staff was wonderful.
Aufenthalt von 1 Nacht im April 2024
Antwort von Doubletree by Hilton Heathrow Team am 11. Apr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 – Hervorragend

Barbara

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely staff. Convenient. Good breakfast options. Well soundproofed for planes. Shuttle bus to terminal. Easy for a layover.
Aufenthalt von 1 Nacht im April 2024
Antwort von Doubletree by Hilton Heathrow Team am 11. Apr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 – Gut

Shelmith

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All was good
Aufenthalt von 4 Nächten im April 2024
Antwort von Doubletree by Hilton Heathrow Team am 10. Apr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

4/10 – Schlecht

Isaac

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was not whAt i expected from a double tree or how hilton rewards menbers get treated. I was placed in a handicap room which was ok but im 6 foot 8 so it was not ideal given proximity of items. The staff were not very friendly Bar and restaurants being open was plus and proxmity was good. Will never stay there again
Aufenthalt von 1 Nacht im April 2024
Antwort von Rukhsana am 8. Apr. 2024
Dear IsaacI'm sorry to hear about your experience. Your comfort and satisfaction are important to us, and it's disappointing to learn that we fell short of your expectations. I'll make sure to pass along your feedback to our team so we can address the issues you encountered and work towards improvements. We appreciate your loyalty as a Hilton Honors member, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. If there's anything else you'd like to share, please feel free to reach out.Kind regardsRukhsana Hassam

10/10 – Hervorragend

Deborah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Doubletree by Hilton Heathrow Team am 8. Apr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 – Hervorragend

D

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Check in staff very helpful, especially Imran
Aufenthalt von 2 Nächten im März 2024
Antwort von Doubletree by Hilton Heathrow Team am 1. Apr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 – Hervorragend

Summer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very welcoming and helpful. Very accommodating when I asked for an early check in and late check out
Aufenthalt von 1 Nacht im März 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 25. März 2024
Dear Summer, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 – Ungenügend

Bradford K

I booked this hotel because it was supposed to be fully refundable, but our rental car broke down and we could get to the hotel. I called but they said they could refund it because Expedia had already run the payment through. I’m not sure who to blame, but it is false advertising.
Aufenthalt von 1 Nacht im März 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 18. März 2024
Good Morning Mr Bradford, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the cancellation Terms & Conditions please accept my apologies for this. You have booked Semi Flex Room only rate where more than 5 days prior to arrival all cancellations are charged the full cost of stay . We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

10/10 – Hervorragend

Kevin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If you're looking for an inexpensive night before your flight out of London, this is a good place. It's not the place you'd want to spend the week if your intention is to see London. There are no train stops nearby and a cab ride is an hour from the middle of the city. It was surprisingly quiet given that planes were flying very close. The room was perfectly fine, clean, and comfortable. It's a basic hotel. The shuttle ran on time in the morning (every 1/2 hour) and got us to the airport in about 20 minutes. The cost was about 6 pounds per person.
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 18. März 2024
Dear Kevin, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

4/10 – Schlecht

Vasken

Aufenthalt von 1 Nacht im Februar 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 21. März 2024
Dear Vasken, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. May I please kindly ask if you could provide more details about your recent stay with us so that we can utilise your response by continuing to focus on making each and every guest experience the best it can be? I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 – Hervorragend

cynthis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The food is great. The staff is great. The location is great. For a school trip last summer we stay at this hotel. It was so nice that we had to return for our trip to England and Scotland.--it is perfect!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 7. Feb. 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our food and Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 – Gut

Rene, Sumter

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I use Hilton when I travel. I have been a rewards member for years. I expect a certain level of professionalism. The staff did not acknowledge me as a Hilton Rewards member. The young lady was more concerned if I were going to pay for my parking. I did not feel welcome and more of an inconvenience to whatever else she was doing.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 6. Feb. 2024
Dear Rene, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 – Hervorragend

Dennis

Aufenthalt von 1 Nacht im Februar 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 21. März 2024
Dear Dennis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 – Hervorragend

cynthis

Antwort von DoubleTree by Hilton London Heathrow Airport Team am 21. März 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 – Gut

MIAN

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 17. Jan. 2024
Dear Mian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 – Hervorragend

Jared, Antioch

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Doubletree by Hilton Heathrow Team am 10. Jan. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

4/10 – Schlecht

Tracey

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Doubletree by Hilton Heathrow Team am 11. Jan. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 – Gut

Alistair

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 9. Jan. 2024
Dear Alistair, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 – Hervorragend

Nicola

Aufenthalt von 1 Nacht im Januar 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 9. Jan. 2024
Dear Nicola, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 – Hervorragend

David

Aufenthalt von 2 Nächten im Januar 2024
Antwort von DoubleTree by Hilton London Heathrow Airport Team am 9. Jan. 2024
Dear David, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 – Okay

Sandeep

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
I have stayed here before and had a pleasant stay. This NYE me and my partner stayed here for two nights to have a quiet stay for New Years. Upon arrival we was greeted with a rude staff member called Iqbal who was rushing the process of check-In with us and got very defensive when asked why deposit was needed. He then very rudely handed over two cookies without explanation to why they were given however this is something I am already aware of because I have stayed here before. Unfortunately it was my first time for my partner and he felt very disappointed with the treatment. I then explained over the phone to reception about the room type that we had been given and not the same as online and had to stay in a room that was not booked and the man over the phone called Imran spoke to me and said he can help me with this tomorrow. The next day I went to reception explaining this and was moved to another room that was originally booked and checked into this room that had no working TV. Me and my partner then went downstairs to explain this and Iqbal said he will send maintenance. When maintenance had come, they had explained that there was over 200 rooms and some of the rooms don’t have Wi-Fi. This defeated the purpose, of having a quiet getaway for New Year’s Eve, with my partner as the previous room had a working TV. We both spent two nights in two different rooms. The first room not originally booked and then the second with a tv with issues.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Rukhsana am 8. Jan. 2024
Dear sandeepthank you for your review and comments.We will look into it.kind regardsRukhsana

8/10 – Gut

Merran

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The night we arrived to check in. The Bar area was horrendous, the noise from two tables from very drunk patrons, with children running around knocking over lamps etc. our dinner in the bar was a nightmare. To be fair this did not reoccur during our stay but it should not have been able to continue even for one night the floor was covered in mess and the tables were left with glasses and plates for too long. Other patrons not involved in the two noisy tables were universally not impressed. The accomodation is very comfortable and rooms are spacious, although they need to rethink their pillows, they are all extremely soft and despite requests are limited in number. Firm pillows should also be available for those that want them. It made sleeping at night more uncomfortable than the beds themselves deserved. Overall the staff were polite but not overly helpful at times. Even given the reduced rate this hotel has the Hilton name and good service costs nothing. I would recommend overall with the couple of caveats above.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Doubletree by Hilton Heathrow Team am 3. Jan. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We sincerely apologize for the unpleasant situation you encountered on the night of your arrival. Your feedback is invaluable to us, and we deeply regret that your initial impression was marred by the noise and disturbance caused by some patrons in the bar area.Please be assured that we take such matters seriously, and we have addressed this issue with our staff to prevent any recurrence. It is disheartening to hear that your dinner experience was affected, and we apologize for the inconvenience caused. We understand the importance of maintaining a pleasant environment for all our guests.We appreciate your understanding and want to assure you that your comments have been shared with our team for further improvement. We strive to provide a comfortable and enjoyable stay for all our guests, and we are committed to making the necessary adjustments to ensure a more positive experience in the future.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

6/10 – Okay

Gurwinderjit

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Doubletree by Hilton Heathrow Team am 27. Dez. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 – Gut

Craig

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Doubletree by Hilton Heathrow Team am 26. Dez. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.