Veröffentlicht am 25.02.2024
Great/Helpful staff and good location near the London Underground/walk to Hyde Park, Museums, etc. However all furnishings were dirty/worn out and the beds were hard and uncomfortable. We packed light and planned to use the in room washer/dryer - but the dryer did not work well and it took over 2 hours to dry a small load. Additionally, the fan in the bathroom did not work and if we opened the door to let the steam out it set off some kind of alarm resulting in a phone call or knock on the door from hotel staff. Finally, there was LOUD noise (yelling, banging, stomping, music blasting, etc.) most nights until 1:00am or 2:00am. Not really sure but it seemed to come from other hotel guests either above us or in the courtyard below. We would not recommend this hotel and we certainly expected more for the price.
Kommentar von Hotelmanagement
26.02.2024 von General Manager, Hotelmanagement
Dear Guest,Thank you for bringing your experience to our attention. Please accept our sincere apologies for what occurred as we failed to meet your expectations as well as our own standards of service at 130 Queen's Gate Apartments.We are currently investigating the source of the noise as we have in house zero-noise policy to ensure the comfort of our guests. Your frustration is apparent in your review, and we hope you will give us an opportunity to turn things around and render you perfect hospitality the next time around.Thank you for your feedback; positive or negative it is a tool for improvement.King Regards, Management Team