I arrived at Lancaster rail on Tuesday, September 6, 2022, after spending a few days in London. I was greeted by the lovely Lancaster weather and due to the rains there were zero taxis available so I had to walk to the hotel. Luckily, it wasn't too far but still an inconvenience. I finally arrived at the hotel and to my dismay, it looked nothing like what was in the pictures, scaffolds were everywhere and the building although from the 1600s had a dirty, grundy feel to it. Being tired and wet I approached the desk and was barely greeted by the receptionist, who was not very friendly at all but I figured it was just that "lovely British charm” that she was displaying. I was told to leave my keys with reception when I leave without an explanation. When I asked why the lovely lady essentially said it’s because they can't be bothered looking for their guests if the place needs to be evacuated (not in so many words but that's what I gathered). I was not minded to do so, but I did comply.
As if that was not bad, I clutched my invisible pearls as she explained the workings of the lift. It is very old (see pics below) and requires you to open and close the doors yourself, and just as I was about to call the lift, a lady called out, saying she was stuck. Let's just say I took the stairs from thereon in.
My room was extremely small and I was not given cards to activate the lights, not given brochures with the wifi code, and had to ask for all of these. As for the service in