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Bewertungen von Royal Kings Arms

3.5 out of 5
Royal Kings Arms
75 Market Street, Lancaster, England

Bewertungen

7,2

Gut

43 von insgesamt 193 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
75 von insgesamt 193 Gästebewertungen haben eine Bewertung von 8 - Gut" "
29 von insgesamt 193 Gästebewertungen haben eine Bewertung von 6 - Okay" "
30 von insgesamt 193 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
16 von insgesamt 193 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

8,4/10

Personal & Service

7,4/10

Ausstattung

6,4/10

Zustand der Unterkunft

6,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 3 Nächten im November 2019

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Das Hotel liegt sehr zentral. Eingangsbereich schön, Parkplatz am Hotel günstig. Personal äußerst freundlich ! Die Zimmer sind eine Zumutung! Sehr klein, muffig, ganz altes Badezimmer ! Stickige Luft Fenster nicht zu öffnen.
Aufenthalt von 2 Nächten im Juli 2019

6/10 – Okay

Karin

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Hotel mit englischem Charm
Das Hotel in der unteren Ebene ist wunderschön, das Restaurant und die Bar sehr geschmackvoll eingerichtet. Das Personal sehr freundlich. Die Hotelzimmer sind sehr klein und haben Renovierungsstau. Wasseramaturen funktionieren sind aber ohne Abdeckung und die Badewanne mit Vorhang war unangenehm. Man kann nur hoffen das weiter nach oben renoviert wird. Die Einzelbetten waren von den Matratzen sehr gut . Das Frühstück und auch abends die Gerichte waren sehr gut . Das Hotel hat einen netten englischen Charm .
Aufenthalt von 3 Nächten im Februar 2019
Antwort von Dean am 3. März 2019
Thank you for your kind review. I am pleased you liked what refurbishment we have done so far. We are hoping to have all bedrooms refurbished to the same standard of downstairs in the future. We hope to welcome you back.

2/10 – Ungenügend

Stephen

Geschäftlich gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Cold shower only in December
Nice enough but well cheesed off shower had no hot water at all and was broken. Had no choice to take a frozen shower in December. Informed reception on check out and not even a sorry “ ok thanks” was the reply - in this modern day you expect hot water @ £75 a night room only
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
It's a place to lay your head
It's "OK", there are a lot better places to stay in Lancaster.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Amanda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is in an excellent position close to train and bus station and the town centre. Very friendly helpful staff.The room I stayed in had much more character and style than chain hotels I have stayed in recently.
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

KEITH

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The room and bathroom were dated and shabby The water for the shower was Luke warm
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

John

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Royal Kings Arms Team am 31. Okt. 2023
Thank you so much for taking the time to review us John! We are sorry that we didn't live up to your expectations this time.We are continuously trying to improve our service and our rooms and we will take your feedback on board and learn from it. We hope that we can welcome you back to the hotel soon

10/10 – Hervorragend

AMY

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overnight Stay
We arrived and were immediately upgraded. In fact given the choice of two rooms by the lovely receptionist! The rooms are a little dated but clean and the bed was really comfortable. The guy on reception in the evening was also lovely. So very friendly and a lovely smile. He was also there in the morning and equally as bright and breezy. Sorry didn't get your name! We would def stay here again. It couldnt be better situated for town and all the eateries, pubs and museums Lancaster has to offer!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Rita am 10. Okt. 2023
Amy! Thank you very much for such kind words :) I have checked who worked on your check in and check out, and passed him your compliments. We look forward to seeing you again :)

8/10 – Gut

christopher, southport

Gut: Personal & Service
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Royal Kings Arms Team am 31. Okt. 2023
Thank you so much for taking the time to leave us some kind words about our hotel Christopher! We loved having you stay with us

10/10 – Hervorragend

Dorothy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2023
Antwort von Rita am 22. Sept. 2023
Thank you very much Dorothy! See you soon :)

8/10 – Gut

Heather

Aufenthalt von 1 Nacht im August 2023
Antwort von Rita am 22. Sept. 2023
Heather! thank you very much for leaving us a great score. We hope to see you again soon :)

10/10 – Hervorragend

Sylvain, Trois Rivieres

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a great hotel. The only negative was the lift (elevator, for those who wonder). The call button was broken on the ground floor for the duration of my stay (day 1: ok... day 2: well... days 3-6: really?!?). And the lift also requires that users close both doors when they are done so that it can be called from other floors, a task that seems beyond the ability of too many... Urgent upgrade of this one aspect of the building would really increase the customer experience I think.
Aufenthalt von 5 Nächten im August 2023
Antwort von Rita am 8. Sept. 2023
Sylvain! I am glad you have enjoyed your stay with us, and I am very sorry about the lift. It is very rare that we have any issues with it. We are grade 2 listed building and the lift is part of something we do not have a permission to replace in this building. I hope to see you soon!

8/10 – Gut

YASUHIRO

Gut: Sauberkeit und Personal & Service
Very close to train station, bus station and Tesco. Receptionist is very kind. The bed is so nice to sleep well. Some parts of floor make sound when I walk through. That is the only thing I don't like.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Rita am 24. Juli 2023
Thank you very much for leaving us a great review :) We are looking forward to seeing you again next time!

8/10 – Gut

Suzanne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay if you are visiting Lancaster
Hotel has had a refurb and the room was nice. Bathroom suite looked clean but a little tired. Good tv and nice breakfast and lobby area. Lovely old lift but we often couldn't use it as people didn't shut the doors properly so it wouldn't move.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Rita am 24. Juli 2023
Suzanne! Thank you very much for your review :) We are still undergoing a refurbishment, so some of the rooms and bathrooms are still on the waiting list for a refurbishment. We are looking forward to seeing you again in the future :)

10/10 – Hervorragend

William

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Rita am 25. Juli 2023
Thank you very much, William, for a fantastic review :) We hope to see you again soon!

4/10 – Schlecht

Richard

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We were moved to another room for no reason at the front of the hotel. At bedtime, with no air-conditioning, the window had to be open and the traffic noise was unbearable. Close to a road junction with traffic lights so traffic constantly starting and stopping. TV didn't work at all. Mentioned it to staff who acknowledged the fault but nothing else. Not good value for money.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Rita am 24. Juli 2023
Thank you very much for taking the time to leave us a review. I am very sorry, Richard, you have not enjoyed your stay. I have passed your comments to Front of House Manager. He will make sure the required training is provided to the staff.

10/10 – Hervorragend

Nicholas

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Rita am 25. Juli 2023
Nicholas! Thank you very much :) We are looking forward to seeing you again!

2/10 – Ungenügend

Scott

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
No a/c. Very low water pressure for shower. Very thin toilet paper. No door deadbolt. All menus were set pricing which means you’re ordering too much food. Small snack type items not available.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Sally am 29. Juni 2023
Hi We do not have air-con but we do supply fans to each individual room.

8/10 – Gut

A.J.G.M., Heeswijk - Dinther

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was extremely helpful when I asked if I could park my motorbike. They offered a space behind the hotel, pretty safe. All shopping and public transport are within walking distance. The rooms are neat and tidy, breakfast is ready made instead of a buffet. The building features an old, beautiful lift and the rooms make you feel welcome.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Rita am 23. Mai 2023
Thank you very much for taking the time to leave us a review! We hope to see you again soon :)

10/10 – Hervorragend

Matt

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2023
Antwort von Rita am 24. März 2023
Thank you very much Matt for your review! We hope to see you again soon :)

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Rita am 24. März 2023
Thank you Amanda for such a great score!I hope you will choose us again for your stay :)

10/10 – Hervorragend

Mick

Aufenthalt von 1 Nacht im Januar 2023

8/10 – Gut

Steve

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
City Centre Lancaster
Decent hotel. Nice room, but no bathtub. Good breakfast but at £15 thought it was expensive.
Aufenthalt von 1 Nacht im Januar 2023

10/10 – Hervorragend

Lynn

Aufenthalt von 3 Nächten im Dezember 2022

4/10 – Schlecht

Inji

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2022

8/10 – Gut

Brian

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2022

6/10 – Okay

Steven

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2022

2/10 – Ungenügend

Con

Aufenthalt von 1 Nacht im November 2022

6/10 – Okay

Per

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Sånn passe
Hotel med potensiale! Kjempeutsikt fra rommet i 4. etasje med nydelig frokost. Ved vårt opphold var hotellet under renovering og både rom og trappegang var preget av det. Badet var i dårlig stand, ekkelt!
Aufenthalt von 3 Nächten im Oktober 2022

8/10 – Gut

Kacey

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The staff was very pleasant and courteous. The history and location of the hotel are a plus.
Aufenthalt von 3 Nächten im Oktober 2022

2/10 – Ungenügend

Tamara

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I arrived at Lancaster rail on Tuesday, September 6, 2022, after spending a few days in London. I was greeted by the lovely Lancaster weather and due to the rains there were zero taxis available so I had to walk to the hotel. Luckily, it wasn't too far but still an inconvenience. I finally arrived at the hotel and to my dismay, it looked nothing like what was in the pictures, scaffolds were everywhere and the building although from the 1600s had a dirty, grundy feel to it. Being tired and wet I approached the desk and was barely greeted by the receptionist, who was not very friendly at all but I figured it was just that "lovely British charm” that she was displaying. I was told to leave my keys with reception when I leave without an explanation. When I asked why the lovely lady essentially said it’s because they can't be bothered looking for their guests if the place needs to be evacuated (not in so many words but that's what I gathered). I was not minded to do so, but I did comply. As if that was not bad, I clutched my invisible pearls as she explained the workings of the lift. It is very old (see pics below) and requires you to open and close the doors yourself, and just as I was about to call the lift, a lady called out, saying she was stuck. Let's just say I took the stairs from thereon in. My room was extremely small and I was not given cards to activate the lights, not given brochures with the wifi code, and had to ask for all of these. As for the service in
Aufenthalt von 3 Nächten im September 2022

2/10 – Ungenügend

John

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Visit in 12 months time
Good location but being refurbished and miles away from completion. Not even a curtain on bathroom window when taking a shower.
Aufenthalt von 1 Nacht im August 2022

4/10 – Schlecht

Adam

Aufenthalt von 1 Nacht im Juni 2022

8/10 – Gut

Steven

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Oktober 2021

2/10 – Ungenügend

Marina

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2021

4/10 – Schlecht

Joseph

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2021

10/10 – Hervorragend

Jacqueline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Veery central and the restaurant was excellent
Aufenthalt von 1 Nacht im September 2021

4/10 – Schlecht

paul

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointing stay here
room very tired looking with chips out of paintwork etc....needed a completer overhaul....room on the front of hotel too so very noisy....bed too small( I fell out!) and bathroom dirty as well.Dining room ok and breakfast was good....but room spoiled it for us.( and it wasn't cheap....maybe we were done by hotel.com)..we will not stay there again.
Aufenthalt von 1 Nacht im September 2021

6/10 – Okay

Robert

Gut: Sauberkeit
Aufenthalt von 1 Nacht im August 2021

4/10 – Schlecht

Steven

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Disappointing Room
The hotel is central, and have an arrangement with a secure parking fascility at a price which was very reasonable for city centre parking. The lobby and reception area are pleasant, clean and welcoming, as were the staff. Our room was on the third floor, we took the stairs, and the first floor, like the ground, appeared to have been well kept and again pleasant enough. As we ascended however, the decor became noticeably poorer, which was a sign of things to come. Our room had clearly not benefitted from any refurbishment like other areas of the hotel. Whilst clean, it was dated and shabby. The floor creaked at every movement and every noise in adjacent rooms could be heard. We did not have a good night's sleep unfortunately. We were told by someone that had stayed there previously that the rooms that had been refurbished were much better, however we would not choose to stay again until we knew all rooms were of a higher standard, given the cost of the room.
Aufenthalt von 1 Nacht im August 2021

8/10 – Gut

Alison

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Juli 2021

10/10 – Hervorragend

Louise

Aufenthalt von 1 Nacht im Juni 2021

8/10 – Gut

Craig

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2021

8/10 – Gut

John, London

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The view of Lancaster castle and easy access to the main town area.
Aufenthalt von 1 Nacht im Oktober 2020

8/10 – Gut

Ben

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Refurbished rooms finished to Exceptional level, friendly welcome and the crypt was a nice bar aswel for cocktails
Aufenthalt von 1 Nacht im Oktober 2020

10/10 – Hervorragend

Carol, Bournemouth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very kind and friendly staff in hotel with excellent location
Aufenthalt von 1 Nacht im Oktober 2020

10/10 – Hervorragend

Paul, Glasgow, UK

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Only thing i didn't like was having tea/coffee in room, had kettle & cups.
Aufenthalt von 2 Nächten im September 2020

4/10 – Schlecht

Lee

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Pictures did not reflect the rooms I saw. Changed twice for such poor quality however it was very clean and reasonably priced. I had to pay to upgrade however the room was still nothing like the pictures
Aufenthalt von 1 Nacht im September 2020

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
10/10
Really nice rooms, very clean. Worth every penny, would definitely recommend a stay!
Aufenthalt von 1 Nacht im September 2020