Rezeption

Bewertungen von Cosmo Hotel Kuala Lumpur

4 out of 5
Cosmo Hotel Kuala Lumpur
13-15, Leboh Ampang, Kuala Lumpur

Bewertungen

8,0

Sehr gut

185 von insgesamt 540 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
227 von insgesamt 540 Gästebewertungen haben eine Bewertung von 8 - Gut" "
67 von insgesamt 540 Gästebewertungen haben eine Bewertung von 6 - Okay" "
34 von insgesamt 540 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
27 von insgesamt 540 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,0/10

Personal & Service

6,6/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Khaled

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 29. Sept. 2023
Dear Khaled,Greetings from Cosmo Hotel Kuala Lumpur!Thank you for your recent stay and your positive comments. We are very pleased to hear that you had a wonderful stay with us.We hope to see you again soon.

8/10 – Gut

Alexander

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The room smelled stuffy and like someone had smoked in there before.
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von The Management Cosmo Hotel Kuala Lumpur am 24. Feb. 2020
Dear Anonymous, Thank you for choosing Cosmo Hotel Kuala Lumpur! All your comments are essential to improve our product and services. We sincerely hope that you will accord us another opportunity to welcome you back in the near future

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gutes zentrales Hotel mit Frühstücksbuffet (asiatisch ausgerichtet). Für Wünsche wie z.B. Boarding Pass ausdrucken lassen, wird eine Gebühr vom Hotel verlangt.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von William am 16. Juli 2019
"Dear Anonymous Thank you for choosing Cosmo Hotel Kuala Lumpur! We are delighted to learn that you have enjoyed our hotel. We hope that you will accord us another opportunity to welcome you back in the near future."

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel friendly staff good starting location for exploring KL
Aufenthalt von 3 Nächten im August 2018

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Zentral in Chinatown
Zimmer mit Fenster / 13. Stock/war zweckmäßig und sauber. Super Zentrale Lage . Frühstück war nicht gut, wenig Auswahl, großer Andrang, es dauerte lange bis nachgefüllt wurde.
Aufenthalt von 2 Nächten im August 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel in a very convenient location - clean, great staff, well connected and great price-performance ratio!
Aufenthalt von 2 Nächten im Juli 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
City Trip
Es war ein angenegmer Aufenthalt. Passt für einen City-Trip!
Aufenthalt von 2 Nächten im November 2017

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Very central, but to much loudness from the floors through the doors into the room
Aufenthalt von 2 Nächten im August 2017
Antwort von Assistant Marketing Communications Manager am 28. Aug. 2017
Dear Anonymous, Thank you for taking the time to share your review on Expedia. Our location is definitely one of the things we are proud of about our hotel. We have taken note of your comment on the noise. Please be rest assured that your feedback has been passed on to the Operations team. We hope to have a chance to welcome back to Cosmo Hotel Kuala Lumpur again.

6/10 – Okay

Andrew

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Kein fenster
Would have liked to have known in advance that the room did not have a window.
Aufenthalt von 2 Nächten im Juli 2017

10/10 – Hervorragend

Natascha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Modernes, brandneues Stadthotel
Super schönes Hotel mit sehr zuvorkommendem Personal. Wir kamen bereits um 8.00 Uhr am morgen an und bekamen umgehend unsere Zimmer, obwohl das Check-in erst um 15:00 Uhr war. Zimmer sehr gross und brandneu . Betten sehr bequem. Sehr ruhig und trotzdem nur einen Katzensprung vom Central Market und Petaling Street entfernt. Sehr zu empfehlen, wir kommen gerne wieder.
Dear Ms Natascha, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Take care! Regards, Nabisa Zubir Duty Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles modernes Hotel in super Lage mit wahnsinnig tollem, netten und hilfsbereitem Personal.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Saubere Zimmer, zuvorkommendes Personal,nahe Metro
Unser Zimmer wurde jeden Tag sauber gemacht (plus frische Handtücher und Wasser) und das Personal war äußerst freundlich. Zimmerausstattung ist neu und die Betten sind sehr bequem. Leider kein Fenster,welches bei Zimmern mit Aufpreis jedoch vorhanden ist. Zur Metro 2 Minuten zu Fuß. Frühstück hat uns gut gefallen. Es gab asiatisches und europäisches Essen (Toast, Cornflakes, k Kartoffelecken und Früchte, die immer wieder aufgefüllt wurden).

8/10 – Gut

YASUHIKO

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Erna, MARCOM Cosmo Hotel Kuala Lumpur am 27. März 2024
Dear YASUHIKO,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your recent stay! We hope to see you again soon.

6/10 – Okay

Lori

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The room is damp and smells musty. Because of that, I don't think I would stay there again. But the security staff are very nice. Front desk staff are so so. Price is good. Location is great. It's very close to the Masjid Jamek station, Merdeka Square, Central Market and Chinatown.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Erna Severinus am 3. Feb. 2024
Dear Lori,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for sharing your feedback. We apologize for the inconvenience with the room's condition but are glad to hear positive remarks about our security team. We'll address the issues raised and hope to improve your experience if you choose to stay with us again. We appreciate your comments on our pricing and location and hope to welcome you back in the future.

10/10 – Hervorragend

HAZIRA

Gut: Sauberkeit, Personal & Service und Ausstattung
Ok
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Erna, MARCOM Cosmo Hotel Kuala Lumpur am 11. Jan. 2024
Dear HAZIRA,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your feedback. We're glad to hear that your stay was satisfactory. We appreciate your stay with us and hope to welcome you back in the future. If there's anything we can assist you with, please don't hesitate to reach out.

2/10 – Ungenügend

Yew Chong

Verbesserungswürdig: Zustand der Unterkunft
Such a big hotel,don't even have a carpark for its stay in customers. Can't even compare to a two star hotel.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 20. Dez. 2023
Dear Yew Chong,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for sharing your thoughts. We apologize for any inconvenience regarding the absence of a car park. We value your feedback. While we don't have an on-site parking facility, there are several parking spots conveniently located around the hotel. Please feel free to contact us for further assistance needed. We hope to have the opportunity to better serve you in the future.

4/10 – Schlecht

Cho Yau

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room service is poor and not clean.
Aufenthalt von 7 Nächten im November 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 7. Dez. 2023
Dear Cho Yau,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you may have experienced during your stay. We truly value your feedback as it helps us identify areas for improvement.I want to assure you that we take your comments seriously, and we have already shared them with our room service teams to address the issues you mentioned. We are committed to providing a clean and comfortable environment for our guests, and we will take immediate steps to rectify the shortcomings you have highlighted.Please allow us to investigate further to make things right. Your satisfaction is our top priority, and we are dedicated to ensuring that your future stays with us exceed your expectations.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your understanding. We hope to have the opportunity to welcome you back and demonstrate the high standards of service that we strive to achieve.

6/10 – Okay

Mayukh

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
The pros: Location is great Cons: The rest 1. Fridge was not working 2. No smarttv only two channels worked 3. Unhelpful staff.
Aufenthalt von 6 Nächten im November 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 7. Dez. 2023
Dear Mayukh,Greetings from Cosmo Hotel Kuala Lumpur.We appreciate your comments as they help us identify areas for improvement and enhance the overall guest experience.We are pleased to hear that you found our location favorable; however, we appology for the inconveniences you faced during your stay. Your concerns regarding the non-functioning fridge, limited TV channels, and perceived unhelpful of our staff are taken seriously, and we sincerely apologize for any frustration this may have caused.Please rest assured that we are actively addressing these issues. Our maintenance team will promptly inspect and repair the fridge in the room you stayed in. Additionally, we are looking into the TV channel concerns and exploring options to enhance our in-room entertainment offerings. We genuinely value your input and hope to have the opportunity to welcome you back in the future. We are committed to making your next stay a more positive and enjoyable experience. If there's anything specific you would like to discuss further or if you have additional feedback, please feel free to reach out to us directly.Thank you for choosing us, and we look forward to the possibility of serving you better in the future.

10/10 – Hervorragend

Monika

Gut: Sauberkeit und Personal & Service
The lobby promised much more than the room delivered but for a one-night stay, it was fine. The mattress was old/bad and the AC was barelly cooling, otherwise the room was functionally equipped, incl. fridge and iron & ironing board. Very good breakfast. good value for the money but for a feeling of an upscale stay, go elsewhere. Good location, walkable to Central Market, TL tower, Chinatown.
Aufenthalt von 1 Nacht im November 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 24. Nov. 2023
Dear Monika,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. We will address the issue with the relevant department.Rest assured that we will make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.Thank you for bringing this to our attention.

6/10 – Okay

Tonnii

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit
Need further upgrade
The location is good. I booked the room without external window, the room was dark and damp, the pillows are horribly flat, dirty air-conditioning. The door lock failed to detect needed frequent reset. I have a change of room to the executive suite, the situation in the room is better and cleaner. However there is still problem with opening the door .. overall stay was not great.
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 30. Okt. 2023
Dear Tonnii,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We value all guest feedback, both positive and negative, as it helps us identify areas for improvement and enhance our services.We hope that you will give us another opportunity to serve you in the near future.

8/10 – Gut

Che Khang

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One and the most disadvantage is no free parking provided.
Aufenthalt von 1 Nacht im September 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 2. Okt. 2023
Dear Che Khang,Greetings from Cosmo Hotel Kuala Lumpur.We appreciate your choosing our hotel for your stay. We want to inform you that while we don't offer on-site parking, there are several convenient parking options available nearby.We appreciate your support and hope to have the opportunity to welcome you back again soon.

4/10 – Schlecht

Wee Kean

Verbesserungswürdig: Zustand der Unterkunft
Air conditioning not working; it was so bad that the hallway was cooler than the room. To their credit, an engineer came to my assistance fairly quickly after I made a complain, but the room was still significantly warmer than many other places I’ve stayed in Malaysia/overseas. There were ants and sandflies in the room. Enough said. Property advertised as parking included - yeah right, it’s a third party parking and there’s no discount/subsidised rate, I had to pay the parking fee in full, thanks for that :) Water pressure in the bathroom was weak. I should’ve just paid a bit more at Sheraton
Aufenthalt von 1 Nacht im September 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 2. Okt. 2023
Dear Wee Kean,Greetings from Cosmo Hotel Kuala Lumpur!We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. Could you please provide us with more information about the service that was not rendered so that we can address the issue with the relevant team members?Rest assured that we will do everything in our power to make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.Thank you for bringing this to our attention.

4/10 – Schlecht

Ian

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 7 Nächten im September 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 23. Sept. 2023
Dear Ian,We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. Could you please provide us with more information about the service that was not rendered so that we can address the issue?We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.

8/10 – Gut

Claudia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked 1) the position near Masjid Jamek KL Rapid RedOne Line and just 2 stops to KL Sentral 2) good value for Money I didn't like breakfast cause was poor and the elevators got stuck twice
Aufenthalt von 2 Nächten im August 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 15. Sept. 2023
Dear Claudia,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write a review of your recent stay at our hotel. It was truly a pleasure to have you as our guest.We are delighted to know that you found our hotel to be comfortable and that our staff provided excellent service throughout your stay. Our rotational breakfast allows us to showcase a variety of flavors and dishes, ensuring that your breakfast experience is always fresh and exciting. We have curated a selection of breakfast options that change daily, offering a mix of both local and international cuisine.We deeply apologize for any inconvenience in regards of the elevator matter. Please rest assured that we take issues like this very seriously, and we are investigate this further.We hope that you will stay with us again soon, and we look forward to welcoming you back to our hotel.

10/10 – Hervorragend

Mariam Binte Abdul Karim

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good customer service and clean hotel
Aufenthalt von 3 Nächten im August 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 15. Sept. 2023
Dear Mariam Binte Abdul Karim,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a wonderful review of your recent stay at our hotel. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you had such a positive experience with us.We are delighted to know that you found our hotel to be comfortable and that our staff provided excellent service throughout your stay. Our team works hard to ensure that every guest feels welcome and taken care of, and your feedback has made their day.We will motivate us to continue providing the highest level of service to all of our guests. We hope that you will stay with us again soon, and we look forward to welcoming you back to our hotel.Thank you once again for your kind words and for choosing to stay with us.

8/10 – Gut

hsiuchih

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
清潔真的要加強我都看到蟑螂兩次
Aufenthalt von 3 Nächten im August 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 15. Sept. 2023
Dear hsiuchih,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate and appropriate action to address any issues. Our goal is to provide all of our guests with the best possible experience, and we are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter. Thank you again for your feedback

4/10 – Schlecht

Hiromi

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im August 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 15. Sept. 2023
Dear Hiromi,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We value all guest feedback, both positive and negative, as it helps us identify areas for improvement and enhance our services.We apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We would appreciate the opportunity to further understand the specifics of your experience. If you could kindly provide us with more details about the issues you encountered, we will thoroughly investigate the matter and take appropriate measures to address them.At our hotel, we strive to provide exceptional experiences for all our guests

4/10 – Schlecht

Khalid

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Decevant
Les chambres n ont pas de fenetre et cela n est pas indique quand vous reservez L hotel a debite ma carte une deuxieme fois apres avoir quitte l hotel sans m avertir. Je dois me battre pour comprendre et me faire rembourser car le paiement n a pas ete effectue via Hotels.com
Aufenthalt von 2 Nächten im August 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 15. Sept. 2023
Dear Khalid,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate and appropriate action to address any issues. We are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter, and we will keep you updated on our progress. Thank you again for your feedback

10/10 – Hervorragend

Chia Hui

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
經濟實惠的飯店
住宿交通方便,但是附近沒什麼商家與餐廳
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Marcom Cosmo Hotel KL am 21. Juli 2023
Dear Chia Hui,Greetings from Cosmo Hotel Kuala Lumpur.Your feedback means the world to us, and we are truly grateful for your support.We are overjoyed to hear that your experience with us was exceptional and that we exceeded your expectations. It is our utmost goal to provide our guests with a memorable and enjoyable stay.Your positive comments about our service, and overall experience have brought smiles to the faces of our entire team. It is their dedication and passion that allows us to consistently deliver a high standard of hospitality.Thank you once again for choosing our hotel and for sharing your positive experience. We genuinely appreciate it.

10/10 – Hervorragend

Anchana

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
ที่พักค่อนข้างใกล้แหล่งท่องเที่ยว สะดวกมาก พนักงานบริการดี ตอบแชทผ่าน Whatsapp ไวมาก ด้วยราคาและบริการถือว่าคุ้มค่าสำหรับการจ่าย
Antwort von MARCOM Cosmo Hotel KL am 21. Juli 2023
Dear Anchana,Greetings from Cosmo Hotel Kuala Lumpur.We would like to express our heartfelt appreciation for your incredibly kind and positive review of our hotel which is exceeded your expectations. We strive to provide our guests with a memorable and enjoyable stay, and your review reassures us that we are on the right track.Your positive comments about our service, and overall experience have brought smiles to the faces of our entire team. It is their dedication and passion that allows us to consistently deliver a high standard of service.Thank you once again for choosing our hotel and for sharing your positive experience.

8/10 – Gut

Yi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
交通方便,位於占美大教堂捷運站附近,飯店附近有麥當勞/肯德基/BOOST
Aufenthalt von 1 Nacht im Juni 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 5. Juli 2023
Dear Yi,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a positive review about your recent stay at our hotel. We are delighted to hear that you had such a memorable experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a motivation to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient,staffs are helpful .
Very nice hotel .I will book again when I visit KL !
Aufenthalt von 2 Nächten im Juni 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 20. Juni 2023
Dear Anonymous,Greetings from Cosmo Hotel Kuala Lumpur.We are incredibly grateful for your kind words and feedback during your recent visit.It brings us great joy to know that you had a wonderful experience. We strive to provide exceptional service and a comfortable environment for all our guests, and it is truly rewarding to hear that we succeeded in meeting your expectations.We will continue to work hard to maintain the highest standards and ensure that every guest has a memorable and enjoyable stay.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back on your next visit.

2/10 – Ungenügend

Wai Bin

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Cannot refund even book and cancel earlier Even ask for change date also no reply Will not book through Expedia
Aufenthalt von 1 Nacht im Juni 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 20. Juni 2023
Dear Wai Bin,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for recent stay with us.We apologize for any inconvenience caused during your visit, that you are unable to change or amend your booking directly to us since this a third party provider booking policy.We strive to provide exceptional service and a comfortable environment for all our guests.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back on your next visit.

8/10 – Gut

Dr. Greg

Aufenthalt von 2 Nächten im Mai 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 6. Juni 2023
Dear Dr. Greg,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel is up to your expectation. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind ratings are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

8/10 – Gut

Kazushi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
OK
Aufenthalt von 3 Nächten im Mai 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 6. Juni 2023
Dear Kazushi,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel is up to your expectation. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind ratings are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 – Hervorragend

Alejandro

Aufenthalt von 3 Nächten im Mai 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 20. Juni 2023
Dear Alejandro,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for sharing your positive review about your recent stay at our hotel. We are incredibly grateful for your kind feedback.It brings us great joy to know that you had a wonderful experience during your stay with us. We strive to provide exceptional service and a comfortable environment for all our guests, and it is truly rewarding to hear that we succeeded in meeting your expectations.Your positive review serves as a great encouragement to our entire team. We will continue to work hard to maintain the highest standards and ensure that every guest has a memorable and enjoyable stay.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcome you back!

8/10 – Gut

Masashi

Gut: Personal & Service und Zustand der Unterkunft
駅近くのホテルで立地は抜群に良かった。周辺に飲食店もあり不自由無いので価格重視の人にオススメ。
Aufenthalt von 1 Nacht im April 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 2. Juni 2023
Dear Masashi,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a positive review about your recent stay at our hotel. We are delighted to hear that you had such a memorable experience.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon.

10/10 – Hervorragend

Alejandro

Aufenthalt von 2 Nächten im Mai 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 20. Juni 2023
Dear Alejandro,Thank you so much for taking the time to share your positive review about your recent stay at our hotel. We are incredibly grateful for your kind feedback.We strive to provide exceptional service and a comfortable environment for all our guests, and it is truly rewarding to hear that we succeeded in meeting your expectations.Your positive review serves as a great encouragement to our entire team. Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcome you back soon!

4/10 – Schlecht

Ky

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
no daily room clean even I mention them , no toilet paper I have to buy myself at TT-mart near hotel to use
Aufenthalt von 5 Nächten im Mai 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 2. Juni 2023
Dear Ky,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter with our team.Rest assured that we will do everything in our power to make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future.

6/10 – Okay

Verifizierter Reisender

Gut: Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur. am 24. Mai 2023
Dear valued guest,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your recent stay with us. It was a pleasure to have you as our guest. Our team works hard to ensure that our guests have a memorable and enjoyable stay.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience.

2/10 – Ungenügend

tsuyoshi

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
アメニティ並びに店員の対応が良くなかった、
Aufenthalt von 3 Nächten im Mai 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur. am 24. Mai 2023
Dear tsuyoshi,Greetings from Cosmo Hotel Kuala Lumpur.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. Could you please provide us with more information about the service that was not rendered so that we can address the issue with the relevant department?Rest assured that we will ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.

8/10 – Gut

JABBIE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2023
Antwort von MARCOM Cosmo Hotel Kuala Lumpur am 19. Mai 2023
Dear JABBIE,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write a review about your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

4/10 – Schlecht

MIHO

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
お勧めしない
色んな方が書いていますが、エアコンの水漏れがひどく、カーペットが濡れている。 客室フロアの匂いがひどい。 部屋の質にしては金額が高すぎる。 お勧めしない
Aufenthalt von 3 Nächten im Mai 2023
Antwort von The Management am 8. Mai 2023
Dear MIHO,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate this matter thoroughly and take appropriate action to address any issues. Our goal is to provide all of our guests with the best possible experience, and we are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter with the Head of Department.Thank you again for your feedback and we look forward to welcoming you back.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service
Bullying personal
Personal was extremely nonchalant and mean, one guy in particular, a real bully who thinks he is better than everyone else. Room was fine though but you can definitely get petter at that price.
Aufenthalt von 4 Nächten im März 2023
Antwort von MARCOM Team am 3. Mai 2023
Dear guest,Greetings from Cosmo Hotel Kuala Lumpur and thank you for recent stay with us.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate this matter thoroughly and take appropriate action to address any issues. Our goal is to provide all of our guests with the best possible experience, and we are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter. If you have any further concerns or questions, please do not hesitate to contact us at any time.Thank you again for your feedback

10/10 – Hervorragend

Flavia

Aufenthalt von 2 Nächten im April 2023
Antwort von Executive Office am 3. Mai 2023
Dear Flavia,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a review about your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

8/10 – Gut

jie

Aufenthalt von 3 Nächten im April 2023
Antwort von Executive Office am 3. Mai 2023
Dear jie,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 – Hervorragend

khan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im März 2023
Antwort von Executive Office am 3. Mai 2023
Dear khan,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to rate us during your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 – Hervorragend

WAI MING

Aufenthalt von 5 Nächten im März 2023
Antwort von Executive Office am 3. Mai 2023
Dear WAI MING,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel are up to your expectation. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

8/10 – Gut

Siu Wah Terry

Gut: Sauberkeit und Zustand der Unterkunft
Not enough staffs
Aufenthalt von 1 Nacht im März 2023
Antwort von reservation team am 29. März 2023
Dear Mr Siu Wah Terry, Thank you for your feedback and we apologize for the inconvenience that you experienced during your stay.We do hope you give us another chance as we will definitely improve our services. We look forward to serving you again in near future.