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Bewertungen von La Concha Key West

4 out of 5
La Concha Key West
430 Duval St, Key West, FL

Bewertungen

8,2

Sehr gut

620 von insgesamt 1260 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
299 von insgesamt 1260 Gästebewertungen haben eine Bewertung von 8 - Gut" "
180 von insgesamt 1260 Gästebewertungen haben eine Bewertung von 6 - Okay" "
97 von insgesamt 1260 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
64 von insgesamt 1260 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

7,8/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Anja

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Lage mitten im Geschehen. Duvall street und Geschäfte vor der Tür. Das Hotel ist in die Jahre gekommen. Zimmer sehr dunkel ekomsese.gekommehr dunkel
Aufenthalt von 1 Nacht im Mai 2023
Antwort von McKinley am 20. Mai 2023
Grüße,Vielen Dank für Ihren Aufenthalt in unserem Hotel. Es tut uns leid zu hören, dass Sie Ihren Aufenthalt nicht genossen haben. Unsere Zimmer sind etwas dunkel und dafür entschuldigen wir uns. Bitte besuchen Sie uns in Zukunft erneut, um das neue und verbesserte Crowne Plaza La Concha zu sehen!

10/10 – Hervorragend

Stephan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice family stay
We were there with the family and had a total of 3 rooms. All rooms were clean and comfortable. We enjoyed the central location and will gladly come back to this hotel.
Aufenthalt von 1 Nacht im August 2022
Antwort von Monroe - Rooms Division Manager am 8. Sept. 2022
Greetings, Thanks for staying with us. We appreciate your feedback! Hope to see you again soon. Kind regards,

8/10 – Gut

Simon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Direkt an der Duval Street. Super Lage um das Nachtleben zu erkunden.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von La Concha am 22. Juli 2022
Hi Simon! We are glad you enjoyed your stay! We hope to see you again soon!

2/10 – Ungenügend

Jennifer Katherine

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was under construction and i did not know that. Also, staff did not notify me that I needed to reserve time at the pool the day before. So we couldn’t use the pool. Staff was not helpful at all unfortunately.
Aufenthalt von 5 Nächten im April 2024

4/10 – Schlecht

Kevin

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The hotel is being renovated,DO NOT GO THERE UNTIL THE RENOVATION HAS BEEN COMPLETED. All I can say is you have been warned. I was not warned, what a miserable experience.
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Jonathan

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I would not recommend staying at this hotel to anyone. I was there to celebrate a 50'th birthday with my significant other and while we were disappointed the pool was under construction, we were understanding the construction really is no one's fault. We were told upon check in the reservations to use another facility's pool were completely booked for that day, we would get on the reservation list for tomorrow. Tomorrow came and after waiting for 15 minutes while the host scrambled trying to find the reservation he made for us the day before, he had failed and we could not use a pool that day either? We could, however, get on the reservation list for the next day. We were checking out that day. The host told us he felt awful and would comp our amenity charges and the parking charges for our visit. We thanked him and went to make other plans now that a pool was no longer in our vacation plans. We were also told we could go to the pool at Dante's if we wanted, but upon arrival, it was definitely not our scene, it was something reminiscent of MTV spring break pool parties from the 90's? We checked out early the next morning and I asked for an itemized bill to make sure the amenity and parking charges were taken off. They were, until we got about 2 hours down the road and I received DUPLICATE bills for the extra charges. We will be calling our credit card company to remedy the error. Unfortunate circumstances I understand, lying and deception by staff is unacceptable.
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Maria

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We made the reservation through Expedia, which we always use for everything, we are gold customers for many years. The hotel is under construction and they did not warn us before reserving the room, and the room that was reserved is totally different from the one in the photo and reserved on the website, we have stayed there several times in the same hotel and that has never happened, also the air conditioner was not working and to make matters worst there was no soap and they told us they don’t have. We came to Key West for my birthday, we drove 5 hours to get to the hotel. We put the claim with Alma, she said that the supervisor would call. We called again a couple of hours ago, we spoke with Jeremías and he said that the supervisor, Cristian K, would call, and he still hasn't called... We do everything through Expedia, they always solve it for us... another very important thing. When we arrived at the hotel where there were new people and they realized that it was through Expedia, they treated us bad and that's why they gave us the worst room, something that had never happened to us before in that hotel, we have been with EXPEDIA for many years. We hope the manager contacts us and gives us all the money back… Thank you
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Abel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
N/A
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Mary, Greenville

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was excellent. The breakfast buffet was good but some variety from day to day would be nice. Renovations still ongoing so construction noise was a problem during the day if your room was near the jackhammering.
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Javier

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an excellent stay at your property! We will stay there again if when we go back. It is in a perfect location.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

PAUL

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Location in one of the most unique travel destinations. Full service hotel in the heart of all that Key West has to offer.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Mitch

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
nice
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Vladislav

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Miki Cruz - Night Manager am 16. Apr. 2024
Thank you for staying at La Concha Key West.We hope to see you again soon on the island!Warm Regards,

4/10 – Schlecht

Maikel

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
I was given 2 queen bedroom when I actually booked a 1 king bedroom , just found out when I got to the room .
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Elizabeth

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I am so disappointed in my stay at La Concha. They failed to inform us that the hotel was under major construction. It was so loud, the building rattled. The pool also is closed, which is the whole reason why we came. When I showed up to the hotel and even during check in they did not disclose this information. They provided no discount or accommodations. The hotel rooms smelled musty and moldy. My head was spinning by the end of the day. I couldn’t sleep and I woke up with a headache. I am 6 months pregnant. We needed to check out early for my health. To be honest, the hotel should be shut down till construction is over. Please avoid this hotel!
Aufenthalt von 3 Nächten im April 2024

2/10 – Ungenügend

philippe

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Small room pricy renovation amenities
Aufenthalt von 2 Nächten im April 2024
Antwort von Miki Cruz - Night Manager am 16. Apr. 2024
Thank you for your feedback.We hope you will consider coming back once all the renovations are complete.Warm regards,

6/10 – Okay

Homero

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The property was under remodeling.
Aufenthalt von 2 Nächten im April 2024
Antwort von Miki Cruz - Night Manager am 16. Apr. 2024
Thank you for your feedback.We hope you will consider coming back to La Concha Key West once the renovations are complete.Warm regards,

6/10 – Okay

Janelle

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
property is being remodeled. Noisy . No Pool. And no stairs in case of a fire.
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

HIMANSHU, Walnut Creek

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very rude and unprofessional staff. Worst check in experience - lady checking us in was very rude and unprofessional and was getting irritated by routine questions about property, like where is the parking, is there bellman service available etc. Property itself is very rundown and undergoing renovations.
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Brian

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel was under construction!!! The elevators we used by the construction workers taken a long time get, the noise in the lobby/bar/breakfast area sooo loud you couldn’t stand to be in the area. The pool was closed, the gym was closed, the roof top deck was closed! Our room with a king bed had no room to walk around the end of the bed…
Aufenthalt von 4 Nächten im März 2024

2/10 – Ungenügend

Anvesh

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We are unable to finish the Breakfast because of the noise
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Rachel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love it! The staff is so accommodating and welcoming. The rooms have niiiice space, we didn’t feel smooshed together! The unannounced construction was a bit of a bummer…but we can’t wait to see the outcome!
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Desk Team am 10. Apr. 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island!

8/10 – Gut

Geert-Jan

Mit der Familie und kleinen Kindern gereist
Location is perfect. There were renovation activities….. drilling/ no water / elevator is too old. Rooms are perfect clean and tidy.
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Team am 10. Apr. 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island.

6/10 – Okay

Deborah, Ronkonkoma

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
The newly renovated rooms do not provide storage for clothing. The shower floor was very slippery & was an accident waiting to happen. We were not informed that our breakfast was part of our stay. We paid $129.00 resort fee but only had breakfast the last day we were there after asking the waiter.
Aufenthalt von 4 Nächten im März 2024

10/10 – Hervorragend

Liz

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Sean

Aufenthalt von 4 Nächten im März 2024
Antwort von Front Desk Team am 10. Apr. 2024
Thank you for staying at La Concha Key West.We hope to see you again!

10/10 – Hervorragend

Valerie, Tampa

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed Monday through Saturday for Spring Break. Hotel was under renovation. Very clean. Friendly and attentive staff. Breakfast buffet with good food and fruit options. Pool was okay - pretty small, but with an upper level patio with bar, on 2nd level low rooftop. Rooms are decent size. Thin walls - could hear my neighbors tv blasting at night. The shower needed some sealant because water would leak while showering. Right on Duval St. - in the middle of all the action. Walking distance to everything. No need to rent a car or Uber around.
Aufenthalt von 5 Nächten im März 2024
Antwort von Front Desk Team am 10. Apr. 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island!

6/10 – Okay

Heather

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The amount of noise with their remodal, the front desk was rude. The valet Richard was the absolute best!!!
Aufenthalt von 3 Nächten im Februar 2024

2/10 – Ungenügend

Misty

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The property was under construction. It was loud and noisy. The rooms are super small. You can hear everything In the next rooms. The staff was sub par. Check in and check out was super slow.
Aufenthalt von 4 Nächten im Februar 2024

10/10 – Hervorragend

Theresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk Team am 10. Apr. 2024
Thank you for staying a La Concha Key West.We look forward to seeing you again!

8/10 – Gut

Harold, Jeffersonville

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second time we have stayed here. It was unseasonably cool in Key West during our stay. We did not realize building had no heat system as most (all?) buildings in KW. We got some extra blankets and slept comfortably but room got pretty cool in the evenings before bedtime. Renovation seems to violate the historic feel of the establishment.
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Osvaldo, Pompano Beach

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great helpful staff, clean and awesome amenities.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk Team am 10. Apr. 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.Hope to see you again!

6/10 – Okay

Terri

Mit der Familie gereist
Gut: Personal & Service
For the price, this stay was incredibly disappointing. The hotel appears to be in the midst of a rennovation. Outdoor pool was dirty; couldn’t find the indoor pool even after getting directions. Our room was ok but windows were filthy. Got a couple free breakfasts because they didn’t have a room with two queen beds even though that’s what we reserved. I wouldn’t stay on Duvall street again — pricey and loud. We had a good time just had expected a better stay.
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Helene

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk Team am 10. Apr. 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again on the island!

6/10 – Okay

Mary

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Tv didn’t work. Leakage under the sink that ran all over floor.
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Sandra

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
SMALL rooms. 1. Bathroom is so small you cant stand in front of sink to wash hands or brush teeth. (And we are not big people) 2. Furniture is so large, there is approximately a 12 inch walkway between bed and tv stand. 3. Asked 3 times about where pool is located. We were told second floor…. There are no signs or markers to indicate the location. Finally found it. Yes, we were told about renovations in progress, but that didn't make the room any bigger ( and it was already renovated). So overall not worth the money for such small quarters. Shop around.
Aufenthalt von 3 Nächten im Februar 2024

6/10 – Okay

Lynn

Mit der Familie gereist
Hotel is under construction. We were told to use an elevator that was quite far and separated by stairs from our room. There was an elevator right outside our room that didn’t say it wasn’t in use but then when you took it down to the street level, it put you in a construction zone. The pool was drained. I don’t think it was worth the $ given the state of the hotel.
Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Cristina

Mit dem Partner gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
We stayed during the construction, power went out, had to use the stairs at that time , our room toilette seat slid when you sat on it was totally broken told them and it didn’t seem urgent?! They said they would send someone up they never did!! Poor service
Aufenthalt von 4 Nächten im Februar 2024

8/10 – Gut

James Joseph

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Front Desk Team am 10. Apr. 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again!

10/10 – Hervorragend

Jessica

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Doing maintenance at time of visit. Otherwise, great value for location and service
Aufenthalt von 4 Nächten im Februar 2024

2/10 – Ungenügend

Lacey

Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Cheryl

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Desk Team am 10. Apr. 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again.

10/10 – Hervorragend

Edward

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Brenda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Januar 2024

10/10 – Hervorragend

Karen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the free use of the bicycles. Also, the location to town. When we didn’t ride bikes we could walk there.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Monroe Holloway am 3. Feb. 2024
Greetings,Thank you for sharing feedback on your most recent experience at La Concha in sunny Key West. We appreciate your comments about our complimentary bicycles and look forward to your next stay.Yours in hospitality,

10/10 – Hervorragend

ziyu

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love everything they provided! Free mojito tasting, welcome drinks, $30 daily credit!
Antwort von Monroe am 3. Feb. 2024
Greetings,Thank you for sharing feedback on your most recent stay and especially for your comments regarding our 30 F&B credit, Mojito tastings, and Welcome drinks. We appreciate our guests and look forward to your next stay with us in Key West. Yours in hospitality,

6/10 – Okay

James

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The lower cost rooms are the smallest I have seen in some time. You can barey walk by the foot of the bed it is so close to the entertainment center. The rooms are remodeled, but only partially so and the two rooms we stayed in both had numerous small issues. One of the rooms smelled musty, so we were moved to a second room which was fine. The windows are sealed with a second solid window that is dirty, so not a good view out. I see no way to clean them because of the way it was done? The hotel is still being remodeled and currently they are prepping to repaint the exterior. I would pass on this place until it is complete. Maybe the final result will be good.
Aufenthalt von 8 Nächten im Januar 2024

4/10 – Schlecht

Ricardo Magalhaes

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Front desk is the worst i vê ver seen
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

sheri

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Jacob

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Under construction no water no warming
The place was under major renovations which would be understandable if they had let us know before we booked. We could have made other arrangements. Checkin was horrendous took forever waiting in line u could tell the staff was stressed out no water on the first night of our stay. No warning till checkin. Elevator hall was moldy some stairs were not available. The checkin drink coupons they give u to redeem for 30.00 are a joke. Three drinks with the coupon for 30.00 still left a 17.00 balance after all fees and included service charge. So we ended up throwing the second days coupons away because we may as well go pay any price for a drink anywhere else. Overall just not very impressed for a historic hotel that could have been great and they should have been reflecting price with conditions before checkin we would have def stayed somewhere else
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Monroe am 24. Jan. 2024
Greetings Jacob,Thank you for providing feedback on your most recent stay with us at La Concha. I would like to apologize for not meeting your expectations at Check-In. It is never our intention to have any delays in your experience and our goal is a courteous, informative and efficient check-in for all of our guests. With regards to the Destination Fee, we do offer additional options such as bicycle rentals, beach chair and towel rentals and welcome drinks that are apart of this fee and I do hope you were able to utilize those amenities included. I do apologize that we did not meet your expectations and would appreciate a moment of your time to learn how we go about regaining your trust in La Concha. - Monroe