Ocean View Double Queen | Hochwertige Bettwaren, individuell eingerichtet, Schreibtisch

Bewertungen von 24 North Hotel Key West

4 out of 5
24 North Hotel Key West
3820 North Roosevelt Boulevard, Key West, FL

Bewertungen

7,2

Gut

486 von insgesamt 1464 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
358 von insgesamt 1464 Gästebewertungen haben eine Bewertung von 8 - Gut" "
247 von insgesamt 1464 Gästebewertungen haben eine Bewertung von 6 - Okay" "
209 von insgesamt 1464 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
164 von insgesamt 1464 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,6/10

Personal & Service

7,4/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Tito Lu

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 19. März 2024
Tito Lu, it appears you had a solid stay at 24 North Hotel Key West. We appreciate the rating and hope to see you back soon to strive for a perfect five-star experience!

8/10 – Gut

Roland

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

christian

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The room was big and nice. But the ocean view was a joke, more like main street view with some ocean behind.
Aufenthalt von 1 Nacht im November 2023
Antwort von Customer Service am 4. Dez. 2023
Christian, it's gratifying to know that you appreciated the spaciousness of our rooms at 24 North Hotel Key West. We regret that the ocean view didn't fully meet your expectations, as the mixed environment is part of our unique setting. Nonetheless, we take your comments into consideration as we always aim to enhance our guest experiences. We hope to have the opportunity to better serve you in the future.

8/10 – Gut

Astrid

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sauber, angenehmeres Personal - tolle Aussicht- Shuttle nach Old Town
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Phil am 14. Feb. 2023
Thank you for your feedback! We hope to see you back soon.

4/10 – Schlecht

Angela

Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Fernando am 19. Dez. 2022
Thank you Angela for your feedback.

8/10 – Gut

Roland

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
2 Nächte Key West
Zimmer etwas alt, Dusche zu wenig Wasser , Waschbecken so gut wie kein Wasser . Gute Lage, Shuttle zur City, sehr schöner Pool mit Bar. Jedoch Preis Leistung stimmt überhaupt nicht.
Aufenthalt von 2 Nächten im Dezember 2021
Antwort von 24 North Hotel Team am 16. Dez. 2021
Dear Roland, Thank you for the feedback.

8/10 – Gut

Peter

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Combined resorts made it convenient
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 19. Apr. 2024
Peter, thank you for your feedback. It's great to hear that the unique setup of 24 North Hotel Key West added convenience to your stay. We look forward to welcoming you back in the future.

6/10 – Okay

ANDRE, LAVAL

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Parking fee fee fee
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 18. Apr. 2024
Andre, thank you for taking the time to share your feedback. While we seek to provide clear information about all expenses, it seems your experience with our parking services wasn't completely satisfactory. We will certainly take your comments into account as we continually work to improve our guest experience. We hope you'll give us another opportunity in the future.

10/10 – Hervorragend

Bobby

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My wife and I stayed at 24 North for a week to get away from The Masters. It was a working vacation and we couldn’t have chosen a better hotel. We had a comfortable quiet place to work every morning and easy access to Old Town Key West in the evenings. The staff was helpful and courteous, the room was comfortable and had a great view of the ocean. We will definitely stay at 24 North again.
Aufenthalt von 7 Nächten im April 2024
Antwort von Customer Service am 18. Apr. 2024
Bobby, it's delightful to see that you and your wife had a wonderful stay at the 24 North Hotel Key West. Knowing that you appreciated the tranquility of your workspace and the convenience of our location is truly rewarding for us. It's also encouraging to learn about your positive interactions with our courteous team members and the comfort provided by our accommodations with ocean views. We're eagerly awaiting your return for another memorable stay.

6/10 – Okay

Michael

Mit der Familie gereist
If u need a great place to sleep and shower def recommend. Checked in and desk staff stated that no additional charge will be applied since it was previously paid for. On last day of stay 5 different charge started to appear and then when I inquired about what it was for they stated they wasn’t sure but no other charge would be incurred and “that’s just showed up today would be returned to your bank account once checked out”. Then when I checked out an hour later the same staff stated that they made a mistake. That the card would be charge even though they said no additional charges made. SO AS FAR AS Watching ur bank account closely for mysterious charges from the hotel may start showing up. No room cleaning everyday and continental breakfast included. SO I GIVE THIS HOTEL 4 of 10 rating.
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 18. Apr. 2024
Michael, it's unfortunate to learn about your experience with unexpected charges appearing on your bill. It is important that our operation remains transparent which includes our billing process. Your feedback will be used to ensure clarity in future guest communications. It's also noted that daily room cleaning and breakfast offerings didn't meet your expectations. We continually strive to improve our services to satisfy our guests' needs. Thank you for your feedback.

2/10 – Ungenügend

Ryan

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Staff was very lazy and rude. I asked to have some coffee pods delivered over 5 times one morning and they were never delivered. Maintenance staff was rude when I told them I had no hot water. Also, never received my free cocktail, or any other VIP extras like I should have. Won't stay here again.
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Tina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Read above
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 16. Apr. 2024
Tina, it appears your review details may not have been included in your message. We'd greatly appreciate any comments or suggestions you hold regarding your stay. Thank you for sharing your feedback.

8/10 – Gut

Tina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
On the coast, very nice pool, staff was well trained and courteous,
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 16. Apr. 2024
Tina, thank you for taking the time to share your positive feedback about your stay at 24 North Hotel Key West. We're delighted to hear that you appreciated our picturesque coastal location and enjoyed the pool amenities. Hearing that our team members were proficient and polite is uplifting. We look forward to welcoming you back in the future!

8/10 – Gut

Kim

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Pool area and grounds were kept very nice and we really enjoyed the views. Food by pool was tasty. Room was the let down. Carpet was ratty, didn't want bare feet on carpet. Bathroom sink filled with water every use. The stopper remained in closed position. There must have been complaints about this, which would have been ignored, or no action taken. Too bad.
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 15. Apr. 2024
Kim, it's pleasing to hear you admired our pool area, lush grounds, and enjoyed the food. At 24 North Hotel Key West, it's our mission to offer a remarkable experience and we're sorry to hear about the room details that caused concern. We understand how the carpet condition and the bathroom fixtures could influence your overall impression. We assure you all feedback is taken into consideration to enhance our guest experience. We hope to have the opportunity to make it right in the future.

2/10 – Ungenügend

Selena

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 16. Apr. 2024
Selena, it's concerning to see your rating. We value every guest's feedback and we deeply regret we didn't meet your expectations. Please feel encouraged to share more details about your experiences via email or a phone call, so we can strive for improvement. Your satisfaction is our priority.

8/10 – Gut

Karen B, Dalton

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great pool area. Free Towel service, plenty of sitting space, great bar area with good food. Clean pool.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 15. Apr. 2024
Karen, it's delightful to learn that you appreciated the refreshing pool zone at 24 North Hotel Key West, our complimentary towel service, and extensive sitting options. We're thrilled that the bar area and its food selection met your expectations, and that our pool's cleanliness stood out. Looking forward to welcoming you back for yet another satisfying visit.

4/10 – Schlecht

Nathalie, Saint Petersburg

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
the ceiling had mold the rooms are vey old and never been updated
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 13. Apr. 2024
Nathalie, we're disheartened to hear about your recent experience. We understand there were some concerns about the room conditions, including the age and cleanliness. Please be assured that we take such matters very seriously and strive to offer our guests comfortable and well-maintained rooms. Rest assured, your comments will be reviewed by the management team for necessary adjustments. Thank you for bringing this to our attention.

8/10 – Gut

Ray F

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Property needs work
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 12. Apr. 2024
Ray, we appreciate your feedback. We're constantly aiming to improve, so your remarks about room for enhancement in certain areas of our resort are valued. We hope that this didn't overshadow the overall enjoyable aspects of your stay at the 24 North Hotel Key West. It would be our pleasure to have you back for a potentially improved experience in the future.

10/10 – Hervorragend

David

Gut: Zustand der Unterkunft
Great
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 12. Apr. 2024
David, it's wonderful to hear you had a great experience at 24 North Hotel Key West. We strive for excellence and are delighted to hear that we provided you with just that. We hope to have the opportunity to welcome you back in the near future.

10/10 – Hervorragend

Christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was friendly and helpful.
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 11. Apr. 2024
Christine, thank you for sharing your wonderful experiences at 24 North Hotel Key West. Our team members are indeed dedicated to offering friendly and valuable assistance to our guests. We look forward to your next visit!

10/10 – Hervorragend

Geralda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice place and staff
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 9. Apr. 2024
Geralda, it's great to hear that you enjoyed your stay at 24 North Hotel Key West, finding the atmosphere hospitable and our team members considerate. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 – Okay

Carolyn

Gut: Personal & Service
Rooms were subaverage but pools were great and service was great
Aufenthalt von 6 Nächten im April 2024
Antwort von Customer Service am 8. Apr. 2024
Carolyn, it's good to hear that you appreciated our pool facilities and service. Please accept our apologies for any aspects of the room that didn't meet your expectations. Your feedback is valuable, and rest assured we're committed to continuously enhancing our accommodations and overall guest experience. We're hoping to have the opportunity to host you again soon.

6/10 – Okay

Nicole, Bonita Springs

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
We got back to our room late night and noticed more than enough small roaches on the ceiling and within the coffee maker. I live in Florida so decided to suck it up and just sleep. Honestly there should not have been any in the rooms
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 6. Apr. 2024
Nicole, we regret to hear about your experience, as it is our goal to provide a comfortable stay for all our guests. We are diligent regarding pest management and rest assured that your feedback has been noted. We hope to have the opportunity to show you that your recent experience was far from representative of our standards.

8/10 – Gut

tasha

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was updated however there were issues with the electronic services for keys and so forth. The elevators were sketchy service. The hotel staff seemed overworked and short staffed. Overall would stay here again.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 6. Apr. 2024
Tasha, thank you for choosing 24 North Hotel Key West and sharing your feedback. We're pleased to hear your overall stay was satisfying. Meanwhile, your highlighted concerns around electronic services and elevator maintenance provide us with areas to improve upon. Neertheless, we appreciate your understanding towards our hard-working team members. Your willingness to stay with us again is encouraging and we will aim to ensure a more seamless stay on the next occasion.

6/10 – Okay

Hamlet

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 6. Apr. 2024
Hamlet, it seems like your stay didn't entirely meet your expectations. Please feel welcome to share more details about your experience. Your feedback is highly valuable to continuously improve our services. Thank you for taking the time to rate us.

8/10 – Gut

Diedritzh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 4. Apr. 2024
Diedritzh, thank you for your rating of the 24 North Hotel Key West. We hope you enjoyed your stay and look forward to your return in the near future. We're dedicated to enhancing our service to ensure every guest experience is memorable.

6/10 – Okay

Krystal

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The rooms were not great. Small, smelled musty and not the cleanest. But the lobby, the pool, the staff were all wonderful. They had computer issues and no room keys so we were escorted to our room. Not ideal but the staff was nice.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 31. März 2024
Krystal, it's appreciated that you've shared your experiences. We're pleased our beautifully designed lobby and pool area met your expectations, and that our team members showed attention to your needs in light of technical difficulties. It's regrettable you found your room less than perfect. Your feedback will guide our continuous efforts on improving guest satisfaction. We hope for another opportunity to deliver a superior stay and showcase our ongoing enhancements.

10/10 – Hervorragend

Fernando

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place to stay and clean
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 31. März 2024
Thank you for the great rating, Fernando!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at 24 North Hotel Key West! We hope you plan on staying with us again soon!We're looking forward to your next visit!

2/10 – Ungenügend

Daniel

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 19. Apr. 2024
Daniel, it seems like your experience didn't meet your expectations. We truly regret to hear this and we highly value your feedback. Your comments will be shared with the team so we can continue to improve our guest experience. We hope for the opportunity to serve you better in the future.

6/10 – Okay

l

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Great property for the value. First room smelled of cigarrettes, an elevator was out of order. Some mishaps with front desk back and forth. Over all its a nice property. They do offer shuttle to downtown so that was a big plus.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 29. März 2024
Thank you for taking the time to share your thoughts. It's regrettable to hear about your initial room assignment and some difficulties experienced with our facilities. We appreciate your patience and understanding. On a brighter note, we're glad you found the shuttle service advantageous. Our team will learn from your insights to ensure an even better experience for future visits. We hope to see you again.

8/10 – Gut

Amy

Gut: Ausstattung und Zustand der Unterkunft
Lots of things to do and enjoy !! Thank you for the upgrade and hospitable treatment I received from Expedia
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 28. März 2024
Amy, we're delighted to know you had an enjoyable stay at 24 North Hotel Key West! Your acknowledgement of our numerous activities and our endeavored hospitality is truly appreciated. We're also happy to learn you found value in the upgrade. We look forward to having you with us again for another fantastic experience.

10/10 – Hervorragend

william

Aufenthalt von 7 Nächten im März 2024
Antwort von Customer Service am 17. Apr. 2024
William, it's wonderful to hear that your experience at 24 North Hotel Key West left such a positive impression. We appreciate your rating greatly and hope to have the pleasure of hosting you again in the future.

8/10 – Gut

Johnny

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 29. März 2024
Johnny, it's great to see your positive rating for 24 North Hotel Key West. We're thrilled you had an enjoyable stay and we hope to be your choice of lodging the next time you visit Key West. Thank you for your feedback!

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 28. März 2024
Andrew, we're thrilled to hear that you enjoyed your time at 24 North Hotel Key West. We appreciate your support and hope to welcome you back soon.

4/10 – Schlecht

DONNA L

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was noisy. The room was on the 5 only one working lavender and at night you could hear noise from some water pump kicking on and off every flue minute it was old and dirty there was black mould on the ceiling and bed skirt. Not worth it and the hotel fees were outrageous
Aufenthalt von 8 Nächten im März 2024
Antwort von Customer Service am 31. März 2024
Donna L, your concerns are sincerely noted. It's unfortunate that your room's location and sound disturbances affected your experience negatively. We also understand your comments about cleanliness and assure you that we prioritize the maintenance and hygiene of all areas. In regard to the fees, we ensure all charges are laid out clearly at the time of booking. Nonetheless, your feedback is valuable, and these points will be shared with our team to improve our services.

10/10 – Hervorragend

Bobby, Manorville

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was amazing around the pool they were so helpful
Aufenthalt von 7 Nächten im März 2024
Antwort von Customer Service am 24. März 2024
Bobby, it's great to hear you had a delightful experience at 24 North Hotel Key West and especially enjoyed the assistance from our team members around the pool. We always aim to make sure every guest feels well-cared for. Thank you for sharing your review, and we hope to welcome you back in the future.

2/10 – Ungenügend

Laura, Brooklyn

Mit dem Partner gereist
Gut: Personal & Service
The expedia description made it seem like it was actually on the beach. It was an ocean view over a noisy highway— that is if you only got a room on the ocean side on the 4th or 6th floors. We were offering an upgrade when we got there for another extra $25 a night. Also, there was an extra $50 a day resort charge when we arrived— I did not see this detail in the very small, fine print when we received the confirmation from Expedia. I did not see it when I booked the room. I think the total charge for the room should have been in the first initial payment description before I actually paid.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 24. März 2024
Laura, it's regrettable to hear about your concerns regarding the transparent display of additional costs and the room upgrade proposition. We strive to maintain all-inclusiveness and clarity in our dealings. You were hoping for a serene beachfront view, and it's unfortunate if it didn't meet your expectations. Your valuable feedback will help us enhance our communication and customer satisfaction. We hope you'd consider giving us another chance to change your perception.

10/10 – Hervorragend

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was warm and friendly. The property was very clean. The shuttle is convenient. As a weary traveler, aI missed some information at check in. Therefore, It might help to have a binder or guidebook in the rooms to reinforce the shuttle and free drink, the use of the adjoining Gates Hotel and local beaches, stores and restaurants in close proximity to the Hotel.
Aufenthalt von 6 Nächten im März 2024
Antwort von Customer Service am 24. März 2024
John, it's wonderful to hear of your pleasant experience at 24 North Hotel Key West. We're thrilled you found our team members warm and friendly, and appreciated the cleanliness and convenience of the shuttle. We appreciate your feedback concerning a potential guidebook in the rooms detailing hotel amenities and local attractions. Your suggestion will be considered for future enhancements. We look forward to the possibility of welcoming you back for another great stay.

8/10 – Gut

Wendy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Nice place to stay. Elevators were very slow and only 2 for the entire building. Other than this the stay was very nice.
Aufenthalt von 6 Nächten im März 2024
Antwort von Customer Service am 24. März 2024
Wendy, it's excellent to hear that your stay at 24 North Hotel Key West was largely pleasant. We appreciate your feedback on the elevators' speed, as it helps highlight areas where we can strive to enhance guest experiences. Next time, we hope to provide you an even more seamless stay.

8/10 – Gut

Lissy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The place it’s nice
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 24. März 2024
Lissy, it's delightful to know you thought 24 North Hotel Key West was pleasant. We hope to have the pleasure of your company again in the near future!

10/10 – Hervorragend

Hagop

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good location. Very clean and friendly staff.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 22. März 2024
Hagop, it's wonderful to hear that you enjoyed your stay at 24 North Hotel Key West. Your words about our prime location and cleanliness are much appreciated. Our friendly team members always aim to make our guests feel welcome. We hope to be your choice destination on your next visit to Key West.

10/10 – Hervorragend

Tracy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was kind and helpful
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 19. März 2024
Tracy, thank you for staying with 24 North Hotel Key West. We're delighted to hear that our team members were able to assist you during your stay. We appreciate your kind words and look forward to welcoming you back soon.

10/10 – Hervorragend

Yousbel

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 8. Apr. 2024
Yousbel, it's great to see your top score! At 24 North Hotel Key West, we are thrilled that you had a stellar experience. We hope to welcome you back very soon for another fantastic visit. Thank you so much!

10/10 – Hervorragend

Modar

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quite, big pool. Friendly staff
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 18. März 2024
Modar, it's wonderful to hear you enjoyed your stay at 24 North Hotel Key West, noting our tranquil environment and spacious swimming facilities. Thank you for also complimenting our warm and welcoming team members. We can't wait to have you with us again soon!

8/10 – Gut

ADA

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todo bien durante la estancia
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 18. März 2024
Ada, es excelente saber que tuvo una estadía satisfactoria en 24 North Hotel Key West. Apreciamos su visita y sus comentarios, y nuestro objetivo es brindar experiencias aún mejores en el futuro. ¡Esperamos volver a hospedarte pronto!

8/10 – Gut

Emma

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super cute little hotel. Perfect for our night, as we were only taking a one day trip. My only complaint was the roughness of the sheets and the weird blood(?) stain on the comforter of EACH bed in our room; we were able to take those blankets off so it didn’t affect us too much.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 17. März 2024
Emma, it's wonderful to hear that you found 24 North Hotel Key West charming and it suited your needs for your brief visit. We sincerely apologize for the less than perfect bedding situation you experienced. Rest assured, we'll address these areas of concern to improve our guest experience. We hope to have you back with us again for a more flawless experience.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A Thank you!
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 17. März 2024
Daniel, it's fantastic to read your positive review about your experience at the 24 North Hotel Key West. We're delighted to know you enjoyed your time with us. Thank you for your comments and we hope to have the privilege of hosting you again in the future.

8/10 – Gut

Roland

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel lobby was updated but the rooms don’t match. Can tell it’s a little dated. Can very easily hear everything going on everywhere else. Pool area was nice but none of the pool water features work, the pool itself needs some tlc. Parking is good. They have a shuttle but you better hope you don’t miss it or it’s full, next one is in an hour no mater what. We stayed for a week and only had the room cleaned twice. Overall we enjoyed our stay and loved the area.
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 16. März 2024
Roland, we appreciate you taking the time to share your stay at the 24 North Hotel Key West. It's great to hear that you enjoyed our pool area and found our parking convenient. We take note of your comments regarding room updates, and the mention of noise levels and pool maintenance. Your insights regarding the shuttle schedule and room cleaning frequency have been taken for consideration. We're glad to hear you appreciated the locale and overall liked your week-long stay. We hope to have you back soon for a more flawless experience.

2/10 – Ungenügend

JACK

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The pool area with music
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 16. März 2024
We appreciate your feedback, Jack.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 – Gut

Xuedong

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
The Hotel is very nice to stay. However, the front desk charged me extra 50 dollars per day as the resort fee, which was not posted before at the breakdown of expedia's reservation, I think it is a kind of hidden fee. When I raised this question to the lady of the front desk, she replied with me that this is a small amount, I felt very unhappy with it.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 15. März 2024
Xuedong, thank you for your feedback. It's great to hear you found 24 North Hotel Key West enjoyable. However, we're sorry to hear there was some confusion regarding the resort fee. The transparency of our additional charges is vital to us, so we assure you it was not our intention to surprise you with unexpected costs. Your concerns about the reception encounter have been noted and will be presented to our team members for attention. We hope for the opportunity to serve you better in the future.