Independent, Kasanlak

"Schöne grosse Zimmer. War mal ein Luxushotel, ist aber in die Jahre gekommen. Sehr düstere Beleuchtung. Freundliches Personal, preiswert."

"Breathtaking spacious. Room was excellent, spa was great with tons of pools and saunas. Had a very professional massage. Booked with breakfast & dinner. Dinner was buffet style and not 5 star - but a good 4 star. The only downside is the service staff: Almost nobody speaks English or at least a foreign language. It was a bit funny to watch the panic attack when, for example, I ordered a beer and the waiter ran away at high speed – to find the one college that was able to understand what I wanted. Or we just got ignored when we received a glass of white wine instead of a red wine as the waiter was unable to understand what we complained and just ignored our comment. Not by bad mood – simply because she didn´t understand. Same at the reception but there it took less time to find a translator or an English-speaking staff – member. And obviously many have not really been trained in service business. Almost everyone was friendly (or at least trying to be) - but many had no clue what to do. Nevertheless, we would come back as the facilities offered are phantastic and we hope that the service will improve over time. "