I would not book with this hotel again
Veröffentlicht am 14.11.2023 auf Hotels
I have booked with this hotel recently, from the outside I thought this would be good, check-in is 2PM, I travelled from Puncak, 4 and half hours on busy tiny roads, I reached the hotel around 2:40PM, feeling really sick, we were three guys, only one room available, two rooms we need to wait to 45 mins more, because we requested two smoke rooms, I asked to change it to none smoke room, I just need room now, I want to rest, they gave me another room with two single beds when I booked king bed, hotel is not as clean as it looks from outside.
Kommentar von Hotelmanagement
16.11.2023 von FH, Hotelmanagement
Dear Mr. Metham,Thank you for sharing your experience at the Lumire Hotel & Convention Center.We apologize for any problems when you come to stay at our hotel, we will follow up on the problem to improve the facilities and quality of service to you and other guests.We look forward to welcoming you again at Lumire Hotel & Convention Center with better service and quality.Yours faithfully,Vincentia MariaGeneral Manager