Kommentar von Hotelmanagement
24.03.2024 von Management, Hotelmanagement
Thank you for taking the time to review our property, although we're truly disappointed to hear that your experience fell short of your expectations, resulting in a score of 4 out of 5. Please accept our sincerest apologies for any inconveniences you encountered during your stay.We value all feedback as it allows us to address concerns and improve our services. However, we regret that the specific reasons for your dissatisfaction were not detailed in your review. We understand your disappointment, and we would greatly appreciate it if you could provide us with more information about the issues you encountered. We would like to extend an invitation for you to return and give us the opportunity to rectify the issues you faced during your previous stay. Your feedback is invaluable to us, and we are dedicated to turning your negative experience into a positive one. Please reach out to us directly if you plan to visit again, and we will do everything in our power to ensure a much-improved stay for you.Thank you once again for your feedback, and we hope to have the chance to welcome you back and demonstrate the high standards of service and hospitality that we strive to deliver.