Dog hair on carpet plus dog food kibbles still on the floor from someone else that had stayed there. Bathtub had terrible caulking and rusted drain. No one there to check us in for at least 15-20 minutes after we had arrived
Kommentar von Hotelmanagement
21.02.2024 von Super 8 High Point Management, Hotelmanagement
Dear Virginia,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay, as well as the delay in check-in. Your experience does not meet our standards of cleanliness and service, and we take your feedback seriously. We will address these issues with our housekeeping and maintenance teams immediately to prevent recurrence. Please accept our apologies, and we hope to have the opportunity to make it right during your next visit.Thank You,Super 8 High Point Management