The Good: As far as the accommodations are concerned, we agree with all the 5-star reviews on the site.
The Bad: Well, weird. We read over the reservation contract when we booked the unit in August for our stay the following April. The language seemed harsh and unwelcoming, but since we were going to comply anyway, we ignored it.
The four of us are ~70, retired, and often travel together. We have stayed in over 20 VRBO rentals, and always treat the places we stay as if they are ours. A few weeks before our stay we received a list of house rules and, yes, penalties, that were far beyond anything we had ever seen from places we rented. Again, we didn’t feel that any of this would affect us, but as a long-term resident of Hawaii, this didn’t seem like “aloha.”
The Ugly: On the day before we checked out, we rented a second car for logistical reasons. We returned and parked both cars in the space provided.
Within minutes, we got this voice mail: “Uh, Mike, the other vehicle and the other people that are at our house currently, that you’re renting, it’s for guests only, need to be removed from the property immediately. You cannot have additional people at our home, per the contract. If they’re not gone in the next 5 minutes we will not refund your deposit.”
Then a similar text message. A return call to Adam straightened it out, but we were taken aback by the assumption that we were violating the rules of the house, and were made to feel like we were back in middle school passing notes in class.
The next morning we straightened the house, left laundry as per instructions, and were packing the car to leave, when Adam and Kim emerged to help load the car. We exchanged pleasantries, but were not particularly engaging.
A few hours later we received an email indicating that we had spilled wine on the rug and couch, followed by an email indicating that our security deposit would not be refunded.
We were absolutely astounded at the message, since we had not spilled any wine whatsoever, anywhere in the house. We felt at this point that we didn’t want to deal with the owners, but contacted VRBO to lodge a complaint.
As of this writing, that’s where it stands. Unfortunately, shortly after our stay the communities on the north shore of Kauai were subject to historic flooding and damage, and it will be months if not years before the area is back to normal. Our hearts go out to the people who live and work there, including Adam and Kim.