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Bewertungen von The Imperial Crown Hotel

3 out of 5
The Imperial Crown Hotel
42-46 Horton Street, Halifax, England

Bewertungen

7,0

Gut

51 von insgesamt 192 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
57 von insgesamt 192 Gästebewertungen haben eine Bewertung von 8 - Gut" "
34 von insgesamt 192 Gästebewertungen haben eine Bewertung von 6 - Okay" "
30 von insgesamt 192 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
20 von insgesamt 192 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

7,8/10

Personal & Service

6,0/10

Ausstattung

6,2/10

Zustand der Unterkunft

6,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Ian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No lift and still being refurbished. Staff were great
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

David

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Whilst the property is handy for the town features it is inconvenient in having no elevators and small rooms. We had to change rooms due to faulty shower which could not be fixed. Staff were helpful., but much will need to be done to make this an acceptable. Property
Aufenthalt von 13 Nächten im März 2024

2/10 – Ungenügend

Andrew

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Simply awful. Worst hotel I’ve ever stayed in. Room was small, shabby, not very clean, outdated. Shall I go on? Yes- no toilet paper, 1 towel for a couple, the smoke detector had no cover with all the wiring exposed in bathroom, tiles not grouted. Really surprised hotels like this are still around.
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Steve

My room was dirty with tea and coffee stains dripping down the cupboard. Shower and bath very tired and full of mould. Couldn’t sleep due to the room being directly above an extremely noisy taxi rank office with staff playing loud music and drivers chatting loudly abs slamming doors of cars. This was by far the worst stay I have had in paying accommodation and will definitely never be returning to the Imperial Crown Hotel and would strongly advise other people to stay away from the place. Extremely disappointed with the whole experience.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very comfortable bed but Pillows were too soft
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Nikolas

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fab staff and good food...
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Steven

Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Michael

Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Julie

Gut: Sauberkeit und Zustand der Unterkunft
Just ok for one night
Comfortable bed,also clean. Bedroom rather stuffy. No lift. Near the railway station, which was useful for us.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Colin

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Imperial Crown Hotel am 5. Dez. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ok for one night.
This is our go to hotel in Halifax for to convenience and price. Wish the cups in the rooms were bigger. Traffic signs are loud if you have the windows open and it's way too hot if you keep them closed. Catch 22. Ok for one night though. Parking was fine and customer service also fine.
Aufenthalt von 1 Nacht im November 2023
Antwort von Imperial Crown Hotel am 5. Dez. 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

4/10 – Schlecht

Alan

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Didn’t like advising they had a bar and restaurant which was closed you should not have to pay £100 deposit on arrival
Aufenthalt von 1 Nacht im November 2023
Antwort von Imperial Crown Hotel am 5. Dez. 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im November 2023

4/10 – Schlecht

Pam

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I’m a single female traveller and having my room number announced our loud in front of a reception full of men is pretty disconcerting, and all hotel reception staff should know this is a big no no. Room was very old fashioned and tired, bed cheap with buttons and springs sticking through, and no hairdryer, also a lot of room noise and noise from other guests. It was clean though.
Aufenthalt von 1 Nacht im November 2023
Antwort von Imperial Crown Hotel am 26. Nov. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 – Hervorragend

Gaynor

Aufenthalt von 1 Nacht im November 2023
Antwort von Imperial Crown Hotel am 26. Nov. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

6/10 – Okay

Kerry

Aufenthalt von 1 Nacht im November 2023
Antwort von Imperial Crown Hotel am 26. Nov. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 – Okay

Michael

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Imperial Crown Hotel am 26. Nov. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 – Hervorragend

Gaynor

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Imperial Crown Hotel am 31. Okt. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Worth it
Cheap, cheerful,clean and freindly,shame theres no bar but its next to the piece hall so no probs
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Imperial Crown Hotel am 23. Okt. 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

8/10 – Gut

Jay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very conveniently located near the railway station and key sights such as the medieval church and the famous Piece Hall - an immense square surrounded by a Georgian era colonnade with shops and restaurants.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Imperial Crown Hotel am 12. Okt. 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

10/10 – Hervorragend

Sarah

Aufenthalt von 1 Nacht im September 2023
Antwort von Imperial Crown Hotel am 5. Okt. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 – Ungenügend

Darren

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Imperial Crown Hotel am 28. Sept. 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

8/10 – Gut

n

Aufenthalt von 1 Nacht im September 2023
Antwort von Imperial Crown Hotel am 24. Sept. 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

8/10 – Gut

Ann marie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was clean tidy and staff very polite,the hotel is under refurbishment at the moment but would recommend to stay .
Aufenthalt von 1 Nacht im September 2023
Antwort von Imperial Crown Hotel am 18. Sept. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 – Okay

Paul

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 10. Sept. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 – Okay

andrew

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 28. Aug. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

2/10 – Ungenügend

Sophie

Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 29. Aug. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 – Hervorragend

Ian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 27. Aug. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

4/10 – Schlecht

Guy

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Hopefully better after refurb
Hotel is going through some sort of refurbishment which wasn’t mentioned. Taking this into account this hotel is ok that is all. Rooms very dated, not particularly soundproof and quite stuffy. However the service at reception was good and friendly staff. No free parking as advertised though. Like to support independent hotels wherever possible but left thinking they need to do a bit better
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 27. Aug. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A* Location
Perfect location for the Piece Hall and central Halifax. Convenient parking nearby.
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 27. Aug. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

4/10 – Schlecht

Liz

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The website is very misleading.Our room was very basic and badly in need of some tlc.Bathroom the same with mould on the ceiling and wire dangling from the ceiling where the smoke alarm should have been! Hotel should be done for false advertising
Aufenthalt von 3 Nächten im August 2023
Antwort von Imperial Crown Hotel am 10. Sept. 2023
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Imperial Crown Hotel am 27. Aug. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Cross your fingers there isn't a fire
First impressions weren't great. Though the man at the desk was helpful in finding the off site car park, the toilets in reception were dirty, with litter on the floor, no toilet paper and washing up liquid instead of soap. The room itself was pretty dirty, dated and in need of repair. The chair was visibly broken and probably would've collapsed if used, and the headboard banged against the wall with every wriggle. Blathroom was clean at least, if again, very dated. The room was extremely noisy and hot enough that we couldn't shut the windie. To be fair a fan was provided but didn't turn it on as it was filthy. There was also no smoke alarm, just some wires hanging out of the ceiling. Pillows felt like they were full of potatoes and sheets weren't fitted so they kept coming off the bed. And FYI, there's free car parking as advertised. Fine if you need to crash somewhere for a night but not worth £95 for the privilege.
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 10. Sept. 2023
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Decent
Great service, rooms were a little dated, but everything worked and was well kept. Breakfast wasn’t included, as renovations are undergoing in that area, but there were plenty of places nearby for food. Great location too, close to train station without being able to hear trains.
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 27. Aug. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

4/10 – Schlecht

Maz

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 27. Aug. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

10/10 – Hervorragend

Hannah

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 27. Aug. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 – Hervorragend

Melangell

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 27. Aug. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 – Hervorragend

Gerard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff pleasant, rooms very clean.
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 21. Aug. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 – Ungenügend

Sophie

Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 10. Sept. 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

6/10 – Okay

Kevin

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
OK hotel, would be nice with some TLC
The hotel is ok but the room was a bit run down and was very very warm. There's a fan which helped a little but the temperature remaind high through the night. Rooms need a little TLC and smoke detectors installing. The location was fantastic though!
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 15. Aug. 2023
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 – Hervorragend

DARREN

Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 15. Aug. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 – Hervorragend

Joseph

Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 15. Aug. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exactly what I was after.
Aufenthalt von 1 Nacht im August 2023
Antwort von Imperial Crown Hotel am 10. Aug. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 – Ungenügend

DENA

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Dont stay here
Room was nothing like the photo's. Smelt of damp. bathroom was so small it had a bifold door on it. we were in the room just long enough to book somewhere else and walked out.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Imperial Crown Hotel am 10. Aug. 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I’ve been staying in this hotel for around 20 years there have been several owners over that time. The new owners are renovating so there is still work going on although it did not disturb us. Only down side is you have to pay hot parking now used to be free if you were staying in the hotel. Over all a pleasant stay will probably stay here agsin
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Imperial Crown Hotel am 10. Aug. 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Currently undergoing renovations
Hotel reasonable but there had been no prior notice that the bar area (featured in photo) was unavailable due to renovations.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Imperial Crown Hotel am 10. Aug. 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 – Okay

Elizabeth

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
My room smelt damp and musty. The carpet didn't feel clean and the furniture was very basic.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Imperial Crown Hotel am 10. Aug. 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Comfortable stay in convenient location
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Imperial Crown Hotel am 10. Aug. 2023
Thank you for taking the time to share your positive feedback. It means the world to us. Should your travels bring you back to this area in the future, we would be absolutely delighted to welcome you back to our hotel.