Basierend auf 205 geprüften Bewertungen
4,3 Sauberkeit der Zimmer
4,6 Service
4,3 Komfort der Zimmer
3,9 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 03.04.2024
Diner excellent, onsen open air tres agreable
Chambre classique pour un Ryokan
von einem verifizierten Reisenden aus Clarence Center
Veröffentlicht am 24.03.2024
This is an old ryokan located just a few hundred meters from Gora train station and you pay for authenticity and atmosphere of old Japan. Our suite was spacious and surrounded by views of woods and gardens. Staff was superb, spoke perfectly adequate English and tried to be helpful and accommodating. The multi course Kaiseki dinner as well as a typical Japanese breakfast completed the experience. We had access to a small private indoor Onsen in which we soaked more than once. Overall this was a very worthwhile stay and you can easily forgive some worn out pieces of furniture and drafty hallways (the outside temperature was barely above freezing during our stay). However, peeling wallpaper and patches of obvious, widespread black mold on bathroom walls cross the line between charming and unacceptable.
Kommentar von Hotelmanagement
26.03.2024 von 強羅環翠楼, Hotelmanagement
Dear Mr./Ms. ChristopherThank you very much for staying with us the other day.The hotel is only a 3-minute walk from Gora Station and has a large Japanese garden.We hope you enjoyed the time that passed slowly in your room, and that you were able to relax and experience Japanese culture through the hot springs and Japanese cuisine during your stay.We will continue to strive to be the ryokan of choice for many guests in the future.We sincerely look forward to welcoming you again.Gora Kansuiro Front Desk
von einem verifizierten Reisenden
Veröffentlicht am 14.03.2024
Kommentar von Hotelmanagement
26.03.2024 von 強羅環翠楼, Hotelmanagement
Dear Mr./Ms. Alyssa VenereThank you very much for staying at Gora Kansuiro.Thank you again for your appreciation of our hotel.We will continue to make every effort to satisfy all of our guests.We hope you will choose our hotel again when you come to Japan.Gora Kansuiro Front Desk
von einem verifizierten Reisenden
Veröffentlicht am 05.03.2024
Loved our stay at the Gora Kansuiro and glad we picked this hotel for our time in Hakone. We were a family of 3.
It's a very old hotel which added to the charm of the area, we loved this and was a welcome change from modern Western hotels.
The outdoor bath was incredibly peaceful looking out across the grounds.
The food was a good experience and the hotel were very accommodating in serving vegetarian options for two of us, we were all soooo full :)
All of the staff were nice and made us feel very welcome, a special mention to Yuka who was amazing.
I want to visit Hakone again as there is more to see and much more hiking to be done; I would definately stay here again.
Kommentar von Hotelmanagement
12.03.2024 von 強羅環翠楼, Hotelmanagement
Dear Mr./Ms. BenThank you very much for your stay.We do our best to accommodate those with allergies, food culture, and various other restrictions regarding the meals we serve.Although there are some cases where it is difficult to make such a request on the day of your stay, we were able to accommodate your request this time.There are many sightseeing spots in the Hakone Gora area.We hope you will visit us again.We will continue to strive to be the ryokan of choice for many guests.We hope you will visit us again when you come back to Gora.Gora Kansuiro Front Desk
von einem verifizierten Reisenden
Veröffentlicht am 21.02.2024
Phenomenal chill end to a busy vacation
Kommentar von Hotelmanagement
21.02.2024 von 強羅環翠楼, Hotelmanagement
Dear Mr./Ms. JuliaThank you for staying with us the other day.We hope you enjoyed your stay and how was your room?Our rooms are equipped with a full-heated hot spring bath.It is the perfect bath to warm up your body in the cold season.We hope that everyone enjoyed the hot spring in the main building, the hot spring in the guest rooms, and the open-air baths.We hope you will have another opportunity to stay with us again.Gora Kansuiro Front Desk
von einem verifizierten Reisenden
Veröffentlicht am 13.02.2024
Very nice staff, good service, but open air hot spring is close because of the broken pump, so not worth this price.
Kommentar von Hotelmanagement
20.02.2024 von 強羅環翠楼, Hotelmanagement
Dear Mr./Ms. JingThank you very much for visiting our hotel.Thank you again for your feedback.The open-air baths have been restored, but on the day of your stay, the open-air baths were suddenly out of service.We apologize for the sudden unavailability of the outdoor hot spring on the day of your stay.We will take precautions to prevent such a situation from happening again in the future.We hope you will choose our hotel again when you visit Japan.Gora Kansuiro Front Desk
von einem verifizierten Reisenden
Veröffentlicht am 27.01.2024
Kommentar von Hotelmanagement
05.02.2024 von 強羅環翠楼, Hotelmanagement
お客様この度はご宿泊頂きまして誠にありがとうございました。また当館に関する評価を頂き、あわせて御礼申し上げます。箱根の観光は楽しめましたでしょうか。四季を通じ様々な表情を楽しめる箱根観光に是非また当館をお選びくださいますようお待ち申し上げております。強羅環翠楼フロントデスク
von einem verifizierten Reisenden
Veröffentlicht am 11.01.2024 auf Hotels
Kommentar von Hotelmanagement
13.01.2024 von 強羅環翠楼, Hotelmanagement
Dear Mr./Ms. PiaThank you very much for staying with us.Thank you for choosing our ryokan from among many others.We are very happy to hear that you liked our hotel.We hope that you will have another opportunity to stay with us again.Gora Kansuiro Front Desk
von einem verifizierten Reisenden
Veröffentlicht am 04.01.2024 auf Hotels
Kommentar von Hotelmanagement
13.01.2024 von 強羅環翠楼, Hotelmanagement
Yoshiro 様この度は強羅環翠楼をお選び頂き、ありがとうございます。またお忙しい中、評価を頂き、重ねてお礼申し上げます。箱根観光はいかがでしたでしょうか。こらからもご宿泊頂きました皆様にお喜び頂けるよう努めてまいります。また箱根観光の際は是非当館をお選び頂けますよう、よろしくお願い申し上げます。強羅環翠楼フロントデスク
von einem verifizierten Reisenden
Veröffentlicht am 01.01.2024 auf Hotels
Kommentar von Hotelmanagement
06.01.2024 von 強羅環翠楼, Hotelmanagement
この度は当館にご宿泊賜り誠にありがとうございました。箱根観光はお楽しみ頂けましたでしょうか。今後とも多くのお客様に感動と満足を与えられるようスタッフ一同精進して参ります。お客様のまたのご利用心からお待ち申し上げます。
