Thank you so much Susanne for staying with us and for your comment. We appreciate it.

Dear Stefanie, thank you so much for your visit. We are sorry to hear that our heating was not working well during your stay. We are replacing all the filters and have a maintenance checking through all the units to make sure they are in excellent working condition. We are, however, to hear that you enjoyed our hot tub and the dining room. We really appreciate your time in sharing your comment with us. Thank you.

Thank you so much, Beate for your 4/5 star rating and have a great day!

Greetings Allyssa, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Andrea, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Konrad, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Jean, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Timo, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Carlo, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. Our hotel is family owned and we do everything possible to have our quests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Christel, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know how much you enjoyed your stay. Our hotel is family owned and we do everything possible to have our quests feel they are part of the family. We are at a loss to understand the compliment about our staff being formally friendly, but it appears you are stating they should be informally friendly. Just not sure what that means. For whatever this means, we apologize for not meeting your expectations.The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Petra, Thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible and we really are happy to know how much you enjoyed your stay. Our hotel is family owned and we do everything possible to have our quests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to see you the next time you visit the Canyon. Happy Trails, Rich

Greetings, Thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible and we really are happy to know how much you enjoyed your stay. The location really makes it easy to the canyon! We Look forward to see you the next time you visit the Canyon. Happy Trails, Rich

Greetings Madelaine, Thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible and we really are happy to know how much you enjoyed your stay. The location really makes it easy to the canyon! We Look forward to see you the next time you visit the Canyon. Happy Trails, Rich

Greetings Anton, Thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible and we really are happy to know how much you enjoyed your stay. We Look forward to see you the next time you visit the Canyon. Happy Trails, Rich

Greetings, Thank you for taking time to leave the review from you recent stay. We have been researching information on your comments. Unfortunately we could not find any information on where or who would have offered you a 15% discount. Since you made your reservation through Expedia something like this is extremely difficult, and as a practice something we do not do. We apologize for this misunderstanding and for not meeting your expectations. We wish you well for your future travels.

Thank you so much for your rating review, we really appreciate it.

Thank you very much Brasilia for your 5 star review! We really appreciate your kind comment and please visit us again soon!

We are sorry to hear your stay with us was less than satisfactory. In order to improve our hotel quality, please do not hesitate to contact us with your comments or suggestions. Thank you so much.

Thank you so much David for your rating review and for your kind comment. We really appreciate this!

Thank you so much for your 5 star rating review, we really appreciate it and will look forward to seeing you again soon!

Thank you so much for your 5 star rating review, we appreciate this very much and please visit us again soon!

Thank you so much for your rating review, we really appreciate it.

Thank you so much for your rating review, we really appreciate it.

Thank you for your rating review, if there is anything we can do better, please let us know.

Thank you so much for your 5 star rating review, we really appreciate this!

Thank you so much Patricia for your comments. Rest assured, we are working on resolving all the issues you mentioned during your stay. We appreciate your time in bringing this to our attention.

Thank you very much for your visit Pradeep. We really appreciate your time in letting us know about your trip and hope you will return soon!

Thank you so much Cynthia for your honest review. Our mattresses are all Medium Firm and they were replaced less than 6 months ago. We will definitely work on rotating the mattresses to avoid this issue. We truly appreciate it that you brought to our attention. Thank you.

Thank you so much Jaime for your wonderful review. We really appreciate this and hope we will have a chance to serve you again on your next visit!

Thank you so much Wil for your review. We really appreciate it!

We are very sorry to hear about the cleanliness issue. We have forwarded your comment to our housekeeping department for action and improvement. Thank you.

Thank you for your rating review, should you have any suggestions, please do not hesitate to let us know.

Thank you for your comment Jorge, we will forward your review to our restaurant department for improvement.

Thank you so much for staying with us John. We will work hard to add more "green area" for our furry guests. Your comment is appreciated and we look forward to seeing you again soon!

Thank you so much Brian for your visit and for your 5 star rating review. We really appreciate this and will look forward to serving you again on your next visit!

Dear Kathryn, we are sorry to hear about the fan - we will follow up on this with our maintenance to resolve the issue in your room. We appreciate your stay and thank you so much for bringing this to our attention.

For our guests health and safety, we do not use perfume spray in the lobby or in our guestrooms. We are sorry you did not enjoy your stay with us and we wish you the best in your future travels. Thank you.

Thank you so much Emily for your 5 star review and for your wonderful comment - we truly appreciate this and will look forward to welcoming you again in the near future!