Slightly below expectations
Veröffentlicht am 18.11.2018 auf Hotels
The Hotel location is perfect and very convenient. The room was clean and practical, it showed its age though and it was obvious that some refurbishing ( especially the bathroom) may be needed in future. The front desk and concierge staff were very pleasant and helpful, the lack of an own garage facility is a minus point. I was disappointed by the breakfast experience. The food choice was limited and the staff, although pleasant and polite, seemed to lack proper training and ,for some of them, did not have a sufficient command of the English language, a surprise for a five stars hotels. We are repeat customers, the experience this time was slightly below expectations
Kommentar von Hotelmanagement
28.11.2018 von Chloe Mignard, Digital Marketing Executive, Hotelmanagement
Dear Jean Claude,
First, we would like to thank you for taking the time to leave a review.
We're glad to hear that you've enjoyed our convenient location as well as our friendly staff.
We are sorry to hear we did not meet your expectations during your last stay. We’ve taken into consideration your comments about the service during breakfast and we’ll make sure to pass it onto our Food & Beverage Team for improvement.
Concerning the room state, kindly note that the hotel will undergo a complete renovation in 2019 / 2020 so the room/ bathroom as well as common areas will be updated.
We do hope that you would consider staying with us, giving us a second chance when your travels next brings you to Geneva.
Have a lovely day