Innenpool, Außenpool

Bewertungen von Park Grove Inn

2.5 out of 5
Park Grove Inn
149 Community Center Drive, Pigeon Forge, TN

Bewertungen

8,6

Hervorragend

643 von insgesamt 1255 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
384 von insgesamt 1255 Gästebewertungen haben eine Bewertung von 8 - Gut" "
126 von insgesamt 1255 Gästebewertungen haben eine Bewertung von 6 - Okay" "
59 von insgesamt 1255 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
43 von insgesamt 1255 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Dwight

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Liked the easy parking. Did not like frozen eggs and biscuits for breakfast.
Aufenthalt von 3 Nächten im März 2024

8/10 – Gut

Karen

Mit der Familie gereist
Breakfast was pretty good! Close to the Island
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

April

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that it was in a convenient to everything. The staff was very polite and nice. The breakfast was delicious!! I would definitley stay there again!!
Aufenthalt von 4 Nächten im März 2024
Antwort von M am 22. März 2024
Dear April,We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that you found our location convenient, our staff polite and nice, and that you enjoyed our delicious breakfast. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Management Team

10/10 – Hervorragend

Karen

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet and clean
Aufenthalt von 2 Nächten im März 2024
Antwort von M am 22. März 2024
Dear Karen,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating. We are thrilled to know that you found our property clean and up to the mark. To mention, we have adopted the best hygiene standards possible, and our hotel staff make great efforts to keep the property clean, fresh, and sanitized. Thank you for your business, and we would love to host you again, in the future. We look forward to seeing you soon. Best Regards,Management Team

8/10 – Gut

Kelly

Aufenthalt von 2 Nächten im März 2024
Antwort von M am 22. März 2024
Dear Kelly,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 – Hervorragend

Tyler

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von M am 22. März 2024
Dear Tyler,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 – Hervorragend

Jayme

Gut: Sauberkeit und Personal & Service
Indoor pool & hot tub very dirty.
Aufenthalt von 4 Nächten im März 2024
Antwort von M am 22. März 2024
Dear Jayme,Thank you for taking the time to share your feedback. We greatly appreciate your generous ratings and are delighted to hear that you had a positive experience overall. We have taken note of your feedback regarding the indoor pool and hot tub, and we will certainly pass along your concerns to the relevant team. We value your business and will do everything we can to ensure that your future visits are entirely satisfactory. Once again, thank you for your valuable feedback.Best regards.Management Team

10/10 – Hervorragend

terry e., Forest City

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von M am 13. März 2024
Dear Terry,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 – Ungenügend

Katie

Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We checked into the hotel and we went to get into the sheets and ended up finding old period blood and other weird things in the bed, a dirty Q- tip and dead bugs. Then they moved us to another room and both beds were dirty again. We got a full Refund but 2 rooms are dirty!!! That is not okay and not good for a health violation.
Aufenthalt von 1 Nacht im März 2024
Antwort von M am 13. März 2024
Dear Katie,We are terribly sorry to hear about your experience. This is definitely not the standard we uphold, and we deeply apologize for the inconvenience and discomfort you encountered during your stay. Your feedback is invaluable, and we will be addressing this issue with our housekeeping team immediately to ensure thorough cleanliness and inspection protocols are followed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our hotel with a more satisfactory experience in the future.Sincerely,Management Team

10/10 – Hervorragend

Heidi J

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our 2bd suite. The balcony was great and would be a great place to watch fireworks in July. Will book here again.
Aufenthalt von 2 Nächten im März 2024
Antwort von M am 13. März 2024
Dear Heidi,We're thrilled to hear that you enjoyed your stay in our 2-bedroom suite and that you found the balcony to be a great feature! It's fantastic to know that you had a positive experience and that you're considering booking with us again. We appreciate your feedback and look forward to welcoming you back, perhaps even for a July stay to enjoy the fireworks from the balcony! Best Regards,Management Team

8/10 – Gut

Kayla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beds were super comfortable, had rooms with kitchenette option and balcony, game room and indoor pool. My room was clean only complaint would be that the shower isn’t fully closed off. There’s a glass panel that doesn’t slide so water gets everywhere around the toilet. I just put a towel down so no big deal. The game room has an awful chemical smell but my guess is it’s chlorine from being next door to the indoor pool and it was pretty dirty with candy all over the floor and water puddles. My kids enjoyed it though. Other than that it was a pretty pleasant stay for the money! Would likely stay again
Aufenthalt von 1 Nacht im März 2024
Antwort von M am 13. März 2024
Dear Kayla,Thank you for sharing your detailed feedback about your recent stay. We're delighted to hear that you found the beds comfortable and that you enjoyed the amenities such as the kitchenette option, balcony, game room, and indoor pool. We apologize for the inconvenience caused by the shower design and the odor in the game room. Your comments will be shared with our team to address these issues promptly and ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the pleasure of welcoming you back for another pleasant stay soon!Best Regards,Management Team

10/10 – Hervorragend

Melanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No complaints. Very nice
Aufenthalt von 2 Nächten im Februar 2024
Antwort von M am 7. März 2024
Dear Melanie,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 – Hervorragend

charlotte, Scottsboro

Aufenthalt von 1 Nacht im Februar 2024
Antwort von M am 7. März 2024
Dear Charlotte,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 – Gut

Kathy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
It was decent. I did drop my towel for the pool and when I picked it up I saw it was moldy. I couldn’t see because the pool lights are dimmed. I hope it’s not to cover the mold, but I then got out the pool and left.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von M am 1. März 2024
Dear Kathy,We apologize for the inconvenience you experienced with the towel at our pool area. We take cleanliness and guest satisfaction very seriously, and we will address this issue promptly. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Best Regards,Management Team

6/10 – Okay

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von M am 29. Feb. 2024
Dear Jennifer,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 – Hervorragend

Candice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice experience at Park Grove Inn!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von M am 1. März 2024
Dear Candice,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 – Hervorragend

Crystal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von M am 29. Feb. 2024
Dear Crystal,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 – Schlecht

ALEJANDRO

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Room was okay. Bathroom is tiny. Idk if you can slide a piece of paper between the door and toilet. Certainly not enough room to dress when you have multiple people. Halls look like they haven't been vacuumed in a while. Desk staff was polite but cleaning syaff
Aufenthalt von 2 Nächten im Februar 2024
Antwort von M am 1. März 2024
Dear Alejandro,We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the size of the bathroom and the condition of the halls. Your comments will be shared with our team to ensure we address these issues promptly. We value your input and hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Management Team

8/10 – Gut

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All around decent stay. The room itself was a lot bigger than i imagined it would be. It looked like they were in the process of fixing the place up some, so I imagine it'll be even better the next time we stay. Just needs some updating is all.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von M am 21. Feb. 2024
Dear Jessica,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

10/10 – Hervorragend

Daniel

Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always VERY clean
Aufenthalt von 1 Nacht im Februar 2024
Antwort von M am 21. Feb. 2024
Dear Daniel,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 – Okay

Paul

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Didn’t like breakfast
Aufenthalt von 2 Nächten im Februar 2024
Antwort von M am 21. Feb. 2024
Dear Paul,We are really glad that your recent stay was satisfactory. Our entire hotel staff appreciates your modest rating for our hospitality standards. We have set a high standard and we will make sure your future visits are even more satisfactory. Having said that, we really value your business and hope you will choose to stay with us again in the future. We look forward to seeing you soon.Sincerely,Management Team

8/10 – Gut

Katie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von M am 7. Feb. 2024
Dear Katie,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 – Hervorragend

kimberly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have stayed here several times. It’s right off the parkway tucked back in so you don’t have all the noise of traffic all the time very clean and a wonderful staff
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von M am 7. Feb. 2024
Dear Kimberly,Thank you for your loyalty and kind words! We're thrilled to hear that you've enjoyed multiple stays with us and appreciate your compliments about our convenient location, cleanliness, and friendly staff. We look forward to welcoming you back on your next visit!Best Regards,Management Team

10/10 – Hervorragend

Kirsten

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mine and my fiancés favorite place to stay
Aufenthalt von 3 Nächten im Januar 2024
Antwort von M am 7. Feb. 2024
Dear Kirsten,We're delighted to hear that our hotel is your favourite place to stay! Thank you for your continued loyalty and support. We look forward to welcoming you and your fiancé back for many more enjoyable visits in the future.Best Regards,Management Team

10/10 – Hervorragend

steve, Kingsport

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice remodled room. Clean and luxurious.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von M am 31. Jan. 2024
Dear Steve,We're thrilled to hear that you enjoyed our remodelled room and found it clean and luxurious. Providing a comfortable and pleasant experience is our top priority. Thank you for taking the time to share your positive feedback. We look forward to welcoming you back for another great stay.Best Regards,Management Team

8/10 – Gut

Terry Joe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von M am 31. Jan. 2024
Dear Terry,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 – Hervorragend

LISA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay was very nice and quiet the staff was great the two bedroom we was in was just enough room we liked that it's walking distance to Kroger's, restaurant, me and my family enjoyed our stay.will be going back again
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von M am 31. Jan. 2024
Dear Lisa, Thank you for your feedback! We're glad to hear you had a nice and quiet stay. We appreciate your kind words and look forward to hosting you again in the future.Best regards,Management Team

10/10 – Hervorragend

Kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff and very affordable. Pool and hot tub nice and warm. Good clean accommodations at an affordable price. We had a room with hot tub and fireplace and everything worked as it should have. Will stay again.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von M am 24. Jan. 2024
Dear Kevin,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed the excellent staff, warm pool and hot tub, as well as the clean and affordable accommodations. It's pleasing to know that everything in your room, including the hot tub and fireplace, worked as expected. We appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay.Best Regards,Management Team

6/10 – Okay

Emily

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Januar 2024
Antwort von M am 24. Jan. 2024
Dear Emily,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Best Regards,Management Team

10/10 – Hervorragend

Lisa

Aufenthalt von 1 Nacht im Januar 2024
Antwort von M am 7. Feb. 2024
Dear Lisa,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 – Gut

Linda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was a very nice place located in the heart of Pigeon Forge. Only complaint I might have is that there was no meat on breakfast buffet. Eggs but no meat.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von M am 17. Jan. 2024
Dear Linda,Thank you for sharing your feedback. We appreciate your positive comments about the location. Regarding the breakfast buffet, we understand the importance of having a variety of options, including meat. Your input is valuable, and we'll consider it as we strive to enhance our services. Thank you for your business and we hope to host you again in the future.Best Regards,Management Team

8/10 – Gut

Betty

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Chose this room for the jetted tub & fireplace. The fireplace worked with a timer. Didn't find the timer for tub.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von M am 12. Jan. 2024
Dear Betty,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

8/10 – Gut

Mary

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would stay again.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von M am 12. Jan. 2024
Dear Mary,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 – Hervorragend

caridad yailyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
super recommended, comfortable in a good location, clean rooms
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von M am 12. Jan. 2024
Dear caridad yailyn,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

8/10 – Gut

Amy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Need better breakfast
Aufenthalt von 4 Nächten im Januar 2024
Antwort von M am 12. Jan. 2024
Dear Amy,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 – Hervorragend

Marsha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff is absolutely incredible!! Everyone I met at the front desk was extremely friendly, professional and accommodating. Although a bit outdated, the hotel was very well maintained and clean. The room had everything we needed for a comfortable stay including extra sheets and blankets. The continental breakfast was fresh and there was a very nice attendant that kept everything clean and replenished. There was a do-it-yourself waffle station, eggs, bagels, muffins, toast, hot biscuits and gravy, and a variety of cereals, to name a few. The location is perfect, and it is close to anything you would want to do, and several restaurants and attractions are even within walking distance. This hotel is not the fanciest place, but it was so very clean, the staff was friendly and welcoming, the rooms comfortable, and the breakfast hot and delicious. We bought season passes to Dollywood this year and plan to stay at Park Grove Inn many times over the next several months. We definitely got the best deal at this hotel!!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von M am 12. Jan. 2024
Dear Marsha,Thank you for sharing your wonderful experience with us! We're delighted to hear that our staff made your stay memorable with their friendliness and professionalism. Your appreciation for our well-maintained and clean facilities, along with the compliments on our breakfast offerings, warms our hearts. We appreciate your understanding of the hotel's age and are thrilled to know you found it comfortable. We look forward to welcoming you back as you explore Dollywood with your season passes. Your loyalty means the world to us!Best Regards,Management Team

2/10 – Ungenügend

Timothy

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von M am 12. Jan. 2024
Dear Timothy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 – Hervorragend

Courtney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We love that our kids can swim in the indoor pool and the convince of the location! We will return again soon as we do frequently
Aufenthalt von 2 Nächten im Januar 2024
Antwort von M am 12. Jan. 2024
Dear Courtney,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 – Hervorragend

james

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was nice and comfortable. The breakfast was just ok.the coffee was watered down and the orange juice tasted like orange flavored water. No meats ie bacon or sausage Just ok
Aufenthalt von 1 Nacht im Januar 2024
Antwort von M am 12. Jan. 2024
Dear James,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 – Gut

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I like the automatic Wi-Fi. It was clean. Poor kitchen lighting. The bathroom door did not latch unless excessive Force applied to lift the door up
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von M am 6. Jan. 2024
Dear Robert,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 – Gut

Helen

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
We spent a holiday weekend here as we waited to book a little late. I was happy to have found a hotel suite with 2 bedrooms; however, for over $300 a night there was no kitchenette. Only a fridge & microwave. Still, we were so happy to have found the 2 bedroom at a decent price. Upon arriving the lobby is definitely welcoming! The staff were super nice & answered all our questions, so customer service was definitely on point. Upon entering the room, you can definitely tell that the hotel is older. It has an older carpet smell & I ended up wiping the entire hotel down when we arrived as there was still hair & dirt in the bathroom. The beds were not comfortable & the pillows were like the ones you get for a toddler bed. We ended up asking if they could provide more, but with the hotel as packed as it was, they did not have extras to provide. The kids enjoyed the hot tub & pool so that was also a plus. Breakfast was decent, there were no proteins provided aside from egg patties that you had to warm yourself in a microwave. They did have waffles, biscuits & gravy, muffins, French toast sticks, bagels, cereal, assorted coffees & juices so that was nice. I would rate the overall experience a 5 because the people were incredibly friendly & helpful overall.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von M am 31. Jan. 2024
Dear Helen,Thank you for choosing to stay with us during the holiday weekend and for sharing your detailed feedback. We appreciate your kind words about our welcoming lobby and friendly staff. We're pleased to hear that your kids enjoyed the hot tub and pool, and that you found our breakfast offerings nice. We also appreciate your insights regarding the room conditions. Your feedback is valuable, and we apologize for any inconvenience you experienced. We'll use your comments to make necessary improvements. It was a pleasure having you as our guest, and we hope to welcome you back for an even better experience in the future.Best Regards,Management Team

8/10 – Gut

Faith

Verbesserungswürdig: Ausstattung
Our stay was quiet. However, we called the front desk for bath supplies and they said they had none.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von M am 6. Jan. 2024
Dear Faith,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

6/10 – Okay

Diana

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The cleaning staff never came in the room even when they claimed they were. The hallway rugs needed badic vacuuming as well as the rest of the property. It appears as though the management is starting to let this place go. Cleaning elevators, fixing hot tub jets, e.ptying trash left in halls or even taling the extra steps to make sure tge ckeaning staff and maintenance is on top of things would keep this place as a gem to stay at. Front desk staff in daytime were vety nice. Should have more information for guests on what to do in area though. Over all it was an ok hotel with an amazing view
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von M am 28. Dez. 2023
Dear Diana,We sincerely apologize for the missed cleans and neglected areas. Your feedback highlights crucial lapses in our maintenance standards, and we're taking immediate action. Deep cleaning, hallway renovations, and enhanced staff training are underway. We value your suggestions about guest info and hot tub repairs, and changes will be implemented. Thank you for helping us restore this gem to its full shine. We hope to welcome you back for a truly stellar experience.Sincerely,Management Team

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When I made the reservation I contacted the property asking for a ground room. Never got a response. I've made reservations at other places and had no problem requesting a ground room as my wife had a hip replacement and I am ankle replacement and not have to walk so far. We ALWAYS bring a Lysol spray and disinfect everything. You can stand outside the bathroom and look at the shower stall and can see it haven't been cleaned in a months of Sunday. Some of the outlets at the desk and clock didn't work. Had to unplug the clock and plug in our phone chargers. The outlet by the chair beside the bed only one would work.House keeping needs to clean the rooms as if it was their own home. If the shower stall was cleaned correctly you can see it shine and NOT just go over it. The bed was comfortable. The breakfast is something to be desired. No meat, no cereal, yogurt. This is the place we stayed at about 2yrs ago and the mask Hoax was going on at that time. The sign at the door said NO MASK , NO SERVICE, Govt had them wrapped around their finger like everyone else. Needless to say we went elsewhere for breakfast as we never wore a mask during the HOAX period. Other than that it was a good place to stay. Didn't use the pool so don't know.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von M am 28. Dez. 2023
Dear David,Thank you for your feedback. We're sorry to hear about your experience with the ground floor request, the cleanliness issues, and the limited breakfast options. We'll investigate these concerns and take steps to improve. We appreciate you bringing them to our attention. Regarding the pool, we would love to hear your feedback if you visit again. Thanks again for staying with us.Best Regards,Management Team

10/10 – Hervorragend

Agnitra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was extremely well put together. The best feature of the stay was the friendly staff, particularly housekeeping in my floor (Floor 4). Highly recommend for anyone wanting to enjoy a stay on a budget. The only thing that was negative was the small bathroom sozes. Besides that it was a great property. Definitely recommend.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von M am 28. Dez. 2023
Dear Agnitra,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 – Hervorragend

Sherry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really clean spacious room!! Super easy check in with friendly and helpful staff. Would definitely stay here again. Has indoor pool and hot tub
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von M am 28. Dez. 2023
Dear Sherry,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 – Hervorragend

Jeffery

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always clean, rooms are new and updated!! Staff is friendly and efficient!!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von M am 28. Dez. 2023
Dear Jeffery,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 – Hervorragend

Jason

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall great experience
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von M am 28. Dez. 2023
Dear Jason,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 – Gut

Destiney

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great room for a great price
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von M am 28. Dez. 2023
Dear Destiney,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 – Hervorragend

Luis

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stay for 3 days property is good pool and hot tub are great and open till 2 o clock in the morning. We definitely stay again in this place
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von M am 28. Dez. 2023
Dear Luis,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team