Einzelzimmer, 1 King-Bett (Celebration Suite) | 1 Schlafzimmer, Pillowtop-Betten, Zimmersafe, Schreibtisch

Bewertungen von Country Cascades Waterpark Resort

3.5 out of 5
Country Cascades Waterpark Resort
204 Sharon Dr, Pigeon Forge, TN

Bewertungen

8,6

Hervorragend

998 von insgesamt 1706 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
402 von insgesamt 1706 Gästebewertungen haben eine Bewertung von 8 - Gut" "
168 von insgesamt 1706 Gästebewertungen haben eine Bewertung von 6 - Okay" "
78 von insgesamt 1706 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
60 von insgesamt 1706 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Belinda

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Geared to children. Great Resort feels. Would defiantly go again.
Aufenthalt von 3 Nächten im April 2024
Antwort von Jesse am 25. Apr. 2024
"We're thrilled to hear that you found our resort geared toward children and appreciated the great family-oriented atmosphere. Creating a welcoming and hospitable environment is important to us, and we're delighted that you felt that spirit during your stay. We can't wait to welcome you back again for more memorable experiences!"

10/10 – Hervorragend

Ashley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was a really great time the staff was really nice hotel was really clean the pool was a great area as well the food was great prices were affordable and had a lot to do there on site didn't really have to go much places to find something to do their activities are top notch
Aufenthalt von 2 Nächten im April 2024
Antwort von Michelle am 19. Apr. 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a fantastic time during your stay with us. Providing exceptional service, cleanliness, and amenities is always our top priority, and we're delighted that you enjoyed our pool area, food offerings, and on-site activities. We hope to welcome you back for another wonderful experience soon!

2/10 – Ungenügend

David

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
We were very excited to stay at this hotel and came in with high expectations. The first thing I disliked was being told I had to wear an uncomfortable plastic wrist band during the entire stay. These open your room doors and reception was unable to give any other type of key or card. Next, the room wasn't super clean, mainly dust. We overlooked it. The beds were clean and that was most important. The vending machine on our floor was out of all waters or Powerade. There is no microwave or coffee maker in the rooms. You're expected to share a community microwave with the rest of the floor. This doesn't work for us with a food allergy (not to mention it's just gross). But the main problem we had, and the reason we packed up at 10pm and drove home all night, is the noise. The parking lot was loud and able to be heard through the 5th floor windows. There were TONS of people running up and down the halls yelling and playing tag. Teens were sitting in the hall outside the rooms talking at all hours. The quiet times are supposed to be 11-7. After sleeping horribly the first night we didn't want that to happen again, hence the late night drive home. Desk personnel seemed unsympathetic when she asked how our stay was and I told her we were leaving early because of the noise. The arcade and duck bowling were fun and nice to have on property. Unfortunately we would not return to this resort.
Aufenthalt von 2 Nächten im April 2024
Antwort von Michelle am 19. Apr. 2024
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

8/10 – Gut

Alicia

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We came in an “off season” in April so I understood more since the pool was just opened, but there wasn’t enough staff to accommodate the kiddy pool and slide, and we had one nice day where it didn’t rain and our kids had to wait a couple hours. We also went to a couple events and story time and no one was around, so I’m not sure if they just cancelled events, but that would be my only comment on the facility. Everything else was fine.
Aufenthalt von 3 Nächten im April 2024
Antwort von Michelle am 19. Apr. 2024
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay.We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!

10/10 – Hervorragend

Jesse

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing for the kids . Great place to stay
Aufenthalt von 4 Nächten im April 2024
Antwort von Michelle am 18. Apr. 2024
Thank you so much for your kind words! We're thrilled to hear that your kids had an amazing time during their stay with us at Country Cascades. Providing a memorable experience for families is what we strive for, and it's wonderful to know that we hit the mark. We look forward to welcoming you all back for another fantastic stay in the future!

10/10 – Hervorragend

Jenna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place for families
Aufenthalt von 2 Nächten im April 2024
Antwort von Michelle am 17. Apr. 2024
Thank you for choosing Country Cascades as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!

10/10 – Hervorragend

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property to stay
Aufenthalt von 2 Nächten im April 2024
Antwort von Jesse am 15. Apr. 2024
Thank you for your kind words! We're glad you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Ray, johnson city

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We have not stayed here in a while. They have added on a lot of fun stuff to do. The kid/family activities are amazing the staff really make it fun. It was a little chilly the first 2 days we participated in most of the activities. The outside pool is still the same and still a lot of fun. Our room was one of the 4bunk beds, which the kids loved and so did we that left the main area for the adults. The little scavenger hunt in the room ended quickly because of the 18 year old, it was still fun Their sister location was normal our go to their indoor pool is very nice. Country cascade will be our new favorite
Aufenthalt von 2 Nächten im April 2024
Antwort von Jesse am 14. Apr. 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

Michael

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our kids had the best time! Arcade, dance parties every night & several children’s activities daily. Ice cream shop, pizza place, breakfast rest all on site! Not to mention the water slides, pool & kiddie water play center which my 4 & 7 year old loved! Only downfall was huge chorus group had some teens on our floor & they were very loud nightly & we could def hear them late at night.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jesse am 14. Apr. 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

Wesley Grant

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Already planning on coming back!
Aufenthalt von 1 Nacht im April 2024
Antwort von Jesse am 14. Apr. 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

monica

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I wish we had better weather to utilize the pool and slides more, but there was plenty to keep the kids entertained. The hourly events, treats, food and arcade onsite made it a great stay.
Aufenthalt von 3 Nächten im April 2024
Antwort von Michelle am 13. Apr. 2024
Thank you for sharing your experience with us! We're delighted to hear that despite the weather not cooperating for pool and slide activities, you and your family still had a fantastic stay. It's wonderful to know that our on-site amenities kept everyone entertained and happy throughout your visit. We hope to welcome you back for some sunny poolside fun in the future!

2/10 – Ungenügend

Yaneisys

Verbesserungswürdig: Personal & Service
The rooms are very nasty and smell bad
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Michelle am 12. Apr. 2024
We're sorry to hear about your experience. Ensuring a comfortable stay for our guests is our top priority. Rest assured, we take cleanliness seriously, and our housekeeping team diligently cleans our rooms to maintain a high standard of hygiene. We appreciate your feedback and will address the issue promptly. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.

10/10 – Hervorragend

Aaron

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great for families, the water slides & heated pool were a hit with the kids. Clean & spacious rooms, friendly staff, affordable rates. Only downside was there's no free coffee in the mornings, must purchase from cafe. Will definitely stay here again in future.
Aufenthalt von 2 Nächten im April 2024
Antwort von Michelle am 12. Apr. 2024
Thank you for staying with us at Country Cascades and for taking the time to share your experience. The entire team will be pleased to know that we exceeded your expectations with our service and cleanliness. Our goal is to provide a memorable experience for all our guests and have them feel that this is their home throughout their stay. I have shared your feedback with the team, and we are fortunate to have a dedicated team dedicated to service and hospitality.We look forward to seeing you again when your travels bring you back.

10/10 – Hervorragend

Anthony

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved it great for families
Aufenthalt von 3 Nächten im März 2024
Antwort von Michelle am 11. Apr. 2024
Thank you so much for the perfect score! We're delighted to hear that you had such an exceptional experience during your stay with us and look forward to welcoming you back soon!

10/10 – Hervorragend

Ricky

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Excellant pkace
Aufenthalt von 1 Nacht im April 2024
Antwort von Jesse am 11. Apr. 2024
"Thank you for your kind words! We're delighted that you enjoyed your stay with us. We hope to welcome you back soon!"

10/10 – Hervorragend

Edward

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was great! Only stayed 2 nights just passing through. Stayed because the rates were great. Had no idea about all the amenities. Will certainly arrange a trip with our children and grandchildren. Children will love this place!
Aufenthalt von 2 Nächten im April 2024
Antwort von Jesse am 11. Apr. 2024
Thank you for your wonderful feedback! We're thrilled that you enjoyed your short stay with us and discovered our amenities. We look forward to welcoming you back for a family trip soon. We're sure your children and grandchildren will have an amazing time here!

10/10 – Hervorragend

Matthew

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a blast! The pool is supposed to be heated but was cold. That was our only complaint. Everything else was great!
Aufenthalt von 4 Nächten im April 2024
Antwort von Michelle am 10. Apr. 2024
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay.We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!

10/10 – Hervorragend

wiliam

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The activities were awsome loved that the pool was warm and the dance party is awsome for all kids and adults.
Aufenthalt von 3 Nächten im April 2024
Antwort von Michelle am 9. Apr. 2024
We're delighted that you had a great time with the activities we offer! Providing memorable experiences for our guests is a top priority, and we're thrilled that you enjoyed participating in them. Thank you for staying at Country Cascades!

8/10 – Gut

Isael

Mit der Familie und kleinen Kindern gereist
Gut: Zustand der Unterkunft
1
Aufenthalt von 2 Nächten im April 2024
Antwort von Michelle am 9. Apr. 2024
Thank you for taking the time to share your feedback with us! We're glad to hear that you had an overall positive experience during your stay at Country Cascades. Your satisfaction is important to us, and we appreciate your rating. If there's anything specific you feel we could improve upon to earn a perfect score next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 – Hervorragend

JonNeshia

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Michelle am 9. Apr. 2024
We're overjoyed to receive a flawless rating from you! It's fantastic to know that you had such a great time at Country Cascades. We hope to have the pleasure of hosting you again soon.

10/10 – Hervorragend

Racy Mare

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the hotel and eminities I just hope that the pool was heated especially with children playing when it’s cold weather. But over all it was a nice stay
Aufenthalt von 2 Nächten im März 2024
Antwort von Jesse am 8. Apr. 2024
Thank you for your lovely feedback! We're thrilled to hear that you enjoyed our hotel and amenities. We appreciate your suggestion regarding the pool temperature, especially for children during colder weather. We'll take this into consideration for future improvements. We're glad you had a nice stay overall and hope to welcome you back soon!

2/10 – Ungenügend

Liliany De

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This property was the worse hotel I have ever been it charge you even for your smile. It lies when you look online it say the they have inside pool and jacuzzi but the truth is that there is no pool, also it say that includes breakfast and you have to pay for it. I do not recommended this hotel.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jesse am 8. Apr. 2024
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

10/10 – Hervorragend

Jessica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was clean and the staff was super friendly and helpful with anything we needed. Perfect for our family of five. We can’t wait to go back! Hopefully we can check out the indoor pool once it’s done.
Aufenthalt von 3 Nächten im März 2024
Antwort von Jesse am 7. Apr. 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great stay with us and that our clean rooms and friendly staff made your experience memorable. It's fantastic to know that our accommodations were perfect for your family of five.We're excited about the upcoming indoor pool and look forward to welcoming you back so you can experience it on your next visit!

2/10 – Ungenügend

Ambra

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Broken steps and dirty cups in restaurants
Aufenthalt von 3 Nächten im April 2024
Antwort von Michelle am 19. Apr. 2024
We want to extend our apologies for not meeting your expectations during your stay with us. Thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you give us another chance to really WOW you.

10/10 – Hervorragend

John Michael

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im April 2024
Antwort von Jesse am 7. Apr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

Shweta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was great stay there !!
Aufenthalt von 1 Nacht im April 2024
Antwort von Jesse am 7. Apr. 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future.

6/10 – Okay

LAURA

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Cute resort. Although i was not really impressed with their housekeeping policy. They sell popcorn but do not clean rooms during our 3 night stay. They only bring new towlels and change the garbage. They do not make beds or vacuum...Also the treasure chest was broken and not attached to the wall. The children had a wonderful time. We were very comfortable in our room..beautiful decor and comfortable beds & pillows. The lifeguard at the pool was very kind, along with the young man making the pizza. The fire alarm went off at 8 am on our 2nd night and we had to vacate the building and was never informed as to the reason why, and it took several minutes of standing outside in the cold without shoes or coats before we ever heard fire trucks. They do not have phones, microwaves or coffee pots in the rooms, and only 1 little store that sells coffee
Aufenthalt von 3 Nächten im April 2024
Antwort von Jesse am 7. Apr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

6/10 – Okay

Derek

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jesse am 7. Apr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

8/10 – Gut

Tiffany

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay at Country Cascades! The staff was super friendly and helpful. The activities were fun for the kids. The only thing was for a room to accommodate 6 people it was a little small. It’s a convenient location that you can walk to The Island and many other area attractions if you like.
Aufenthalt von 3 Nächten im April 2024
Antwort von Michelle am 6. Apr. 2024
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay.We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!

10/10 – Hervorragend

Cesario

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very friendly to my whole family.
Aufenthalt von 3 Nächten im März 2024
Antwort von Michelle am 5. Apr. 2024
Thank you for sharing your positive experience with fellow travelers and us. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves on providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the future!

10/10 – Hervorragend

Brandon

Aufenthalt von 3 Nächten im April 2024
Antwort von Jesse am 25. Apr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

Christina

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Jesse am 5. Apr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

nora

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We enjoyed it! Will go back again.
Aufenthalt von 3 Nächten im März 2024
Antwort von Jesse am 4. Apr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. It would be our pleasure to welcome you back again in the future. If there's anything we can do to make your next visit even better, please let us know.Looking forward to having you stay with us again!

10/10 – Hervorragend

Cierra

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed for 5 days had a great time. They activities and shops inside the resort so we were never bored. Would definitely recommend for kids. They are also building an indoor water park, can’t wait to come back for that!
Aufenthalt von 4 Nächten im März 2024
Antwort von Michelle am 3. Apr. 2024
We're delighted to hear that we went above and beyond in providing you with the best experience possible; it is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 – Gut

Jacob

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Our stay was for 4days 3nights Towels and tp were always restocked and all the staff seemed to be friendly and excited to be there. No complaints on our trip. Parking the first night was interesting due to construction.
Aufenthalt von 4 Nächten im März 2024
Antwort von Michelle am 3. Apr. 2024
Thank you for sharing your positive experience with fellow travelers and us. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves on providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the future!

6/10 – Okay

Orangelee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The overall experience was well
Aufenthalt von 3 Nächten im März 2024
Antwort von Jesse am 1. Apr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

Shelly

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Michelle am 2. Apr. 2024
Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

Tracy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved staying here. Very convenient to The Island and Dollywood.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jesse am 1. Apr. 2024
We're thrilled to hear that you loved your stay with us and found our location convenient for visiting The Island and Dollywood. It's always our goal to make our guests' experiences as enjoyable as possible. We hope to welcome you back for another fantastic stay in the future!

6/10 – Okay

Jeff

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Lifeguards were rude and scoffed when told there were 2 stray pitbulls on the property. Not what I’d expect from a family friendly resort.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jesse am 1. Apr. 2024
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

8/10 – Gut

Tammy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Jesse am 1. Apr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

Elizabeth

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms were clean and comfortable. The price was affordable. The property was safe. The heated outside pool was a great extra.
Aufenthalt von 3 Nächten im März 2024
Antwort von Jesse am 31. März 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

Garry

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay with small kids. My 8 year old enjoyed the water slides and activities for children her age throughout the day at the hotel.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jesse am 31. März 2024
Thank you for choosing Country Cascades Waterpark Resort as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!

10/10 – Hervorragend

Alma

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Que el personal es amable la
Aufenthalt von 3 Nächten im März 2024
Antwort von Michelle am 30. März 2024
Thank you for sharing your positive experience with fellow travelers and us. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves on providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the future!

6/10 – Okay

Juan, Cullman

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Jesse am 1. Apr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 – Hervorragend

Herold Pierre, Cape Coral

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff. Lots of activities for kids. Highly recommend.
Aufenthalt von 6 Nächten im März 2024
Antwort von Jesse am 29. März 2024
Thank you for choosing to stay at Country Cascades Waterpark Resort. We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 – Hervorragend

Lisa, Cherokee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Jesse am 30. März 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

6/10 – Okay

Hope

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Staff was great. Food wasn’t anything special, my coffee was cold and the water tasted like chlorine at their breakfast restaurant. The bedding wasn’t what the picture shows, they are all country quilts that housekeeping is supposed to swap between people however I never saw housekeeping taking the quilts out of the rooms they were cleaning. The soda machine was out of diet soda most of my stay so wasted $20 on the travel cup. Overall ok experience but probably wouldn’t come back. It’s not for 13-14 yr olds definitely more 5-10 year olds.
Aufenthalt von 3 Nächten im März 2024
Antwort von Michelle am 29. März 2024
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

10/10 – Hervorragend

Omar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We all go on vacation but what the neighbors do can be heard inside the room. It's the only bad thing. You can't sleep with a lot of noise.
Aufenthalt von 3 Nächten im März 2024
Antwort von Heather, Customer Service Agent am 28. März 2024
Thank you for your feedback. We apologize for any disturbance caused by noise from neighboring rooms. We'll address this to ensure a more peaceful stay for our guests. We appreciate your input and hope to have the opportunity to welcome you back for a quieter experience.

8/10 – Gut

Janet

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Really great place to stay with little kids!! My 10 year old was a little old for most of the activities onsite. We booked the room with the bunk beds. The bed was not exactly twin size, it would be small for child over 5'4''. Room was modern but small for 4 people. Location is still under construction.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jesse am 28. März 2024
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay. We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!

10/10 – Hervorragend

Richard Carlton

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved staying here! We had a bunk bed room which our kids really liked—the scavenger hunt in the room with a few small treats were an awesome surprise! The whole staff was awesome and the fudge/popcorn/sweets were out of this world. Can’t wait to return
Aufenthalt von 2 Nächten im März 2024
Antwort von Jesse am 28. März 2024
Thank you for your fantastic review! We are delighted that your family enjoyed the bunk bed room and the scavenger hunt—it's always our goal to create memorable experiences for our guests, especially the little ones. We're also thrilled to hear that you found our staff awesome and loved the treats. We can't wait to welcome you back for another amazing stay!