Basierend auf 395 geprüften Bewertungen

3,4 von 5
Von 65% der Gäste empfohlen
3,6 Sauberkeit der Zimmer
3,7 Service
3,5 Komfort der Zimmer
3,4 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
4 von 5
von einem verifizierten Reisenden

Veröffentlicht am 05.08.2019
There was no one at the front desk to check us in. We had to call after waiting for 15 minutes. Also, the breakfast only consisted of coffee and oatmeal.
Kommentar von Hotelmanagement
05.08.2019 von Hotel Management, Hotelmanagement
Thank you for choosing to stay with us. We are sorry for the time taken at check-in. Your feedback will be shared with the front desk so that we are more diligent in our service levels going forward. We will share your feedback with our breakfast team for future additions and hope to have another chance to prove ourselves. Sincerely, Hotel Management
3 von 5
von einem verifizierten Reisenden

Veröffentlicht am 02.08.2019
The place is a dump..the people are nice but it's kind of a flop house...I should have realized it by the price.
Kommentar von Hotelmanagement
03.08.2019 von Hotel Management , Hotelmanagement
Thank you for your review. Although you found our staff friendly, we apologize for the cleanliness issues you encountered. Your feedback will be shared with the appropriate team for review and action. We were disappointed to read our accommodations did not provide the value you were hoping for. We value your comments and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
1 von 5
von einem verifizierten Reisenden

Dieser Reisende hat keine schriftliche Bewertung abgegeben. Veröffentlicht am 31.07.2019
1 von 5
von einem verifizierten Reisenden

Dieser Reisende hat keine schriftliche Bewertung abgegeben. Veröffentlicht am 31.07.2019
4 von 5
von einem verifizierten Reisenden

Veröffentlicht am 28.07.2019
Room was spacious and clean, but the TV was disconnected and unplugged. I had to wait around for the staff to show up and check me in/out.
Kommentar von Hotelmanagement
29.07.2019 von Hotel Management, Hotelmanagement
Thank you for staying with us at Extended Stay America. We are glad you liked our well-kept and spacious rooms and had an overall comfortable stay. However, we regret the service issue you experienced and will share your concerns with the appropriate individuals. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
4 von 5
von einem verifizierten Reisenden aus North Carolina

Veröffentlicht am 25.07.2019
I needed a place to sleep for one night as I was doing a 16 hour drive and was leaving early the next morning. I didn't want to spend a lot so this seemed perfect. This is a no frills hotel, but I was surprised that it had a full kitchen. It was clean and quiet had good tv and WIFi. The price can't be beat. "To go" Muffins and coffee in the lobby the next morning.
Kommentar von Hotelmanagement
26.07.2019 von Hotel Management  , Hotelmanagement
We appreciate you for choosing Extended Stay America for an overnight stay. It's great to hear you enjoyed our well-kept property and a fully equipped kitchen, along with the amenities we offer - all at such a great value. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we'll be sure to share your comments with them. We hope to see you again soon!  Sincerely, Hotel Management
4 von 5
von einem verifizierten Reisenden

Veröffentlicht am 25.07.2019
Clean, helpful staff, affordable Good location Comfortable
Kommentar von Hotelmanagement
26.07.2019 von Hotel Management., Hotelmanagement
Mauri, thank you for the review of your stay at Extended Stay America. We are glad you liked our convenient location and friendly staff and had a comfortable stay. It is our goal to deliver great value at a fair price, and we love hearing that we have accomplished just that. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management.
3 von 5
von einem verifizierten Reisenden

Veröffentlicht am 21.07.2019
The entire 3rd floor smells of cigarette including the room as well. The toilet paper wasn't replenished nor the soap and basic toiletry needs.
Kommentar von Hotelmanagement
22.07.2019 von Hotel Management, Hotelmanagement
Thank you for staying with us. Although you had an overall comfortable stay, we are sorry for the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. Please note, toiletries are always available at the front desk and are complimentary. We will remind them to communicate this more clearly going forward. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
3 von 5
von einem verifizierten Reisenden

Veröffentlicht am 06.07.2019
The front desk clerk was very friendly and professional, as was the maintenance man. Unfortunately, the housekeeping in the room was marginal. The bathroom did not appear to have been cleaned, toiletries not refilled. Would not stay here again.
Kommentar von Hotelmanagement
08.07.2019 von Hotel Management, Hotelmanagement
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to improve our service levels going ahead. Please re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
4 von 5
von einem verifizierten Reisenden

Veröffentlicht am 30.06.2019
Convenient location near everything but not at the mall.
Kommentar von Hotelmanagement
01.07.2019 von Hotel Management, Hotelmanagement
Thank you for your review of your recent stay. We are glad you had an overall great stay. Although you liked our convenient location, we regret your disappointment that there is no mall nearby. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management