Veröffentlicht am 05.02.2019
Booked online through Expedia, when I got there GM mrs Patel decided to finally look at the rate I paid (when I booked 2 weeks prior) just to flip out that I got a discount! She said how can I book a room for that rate?!? How are we going to get reimbursed!?!? First of all I’m a paying customer that booked through a legit website! If the rates were wrong why didn’t anyone call me 2 weeks ago? And why would you call & have an inappropriate phone call right in front of the customer? She was yelling how her rates were changed right in front of my whole family! She didn’t want to give me the room I had already paid for until Expedia called her and made her honor the price I paid! Horrible customer service, room was dirty, & the “continental breakfast” was a joke. Do not stay here! She was ready to have my family sleeping in the car & I had already paid!
Kommentar von Hotelmanagement
12.02.2019 von mrs Patel, Hotelmanagement
I would like to appologise for the misunderstanding regarding rates that were changed without notification and I did not refuse to honor the rate even though it was below the cost. I am sorry if you felt that I was yelling but I was only trying to correct the error that was made thru Expedia reservation system.