Basierend auf 984 geprüften Bewertungen
4,0 Sauberkeit der Zimmer
4,1 Service
4,0 Komfort der Zimmer
3,8 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 19.06.2022
In der Unterkunft konnte nichts gefallen. Hilton teuer aber inzwischen unterste Klasse. Eine Jugendherberge hat einen besseren Service und Zustand als dieses Hotel! Nicht buchen! Die Fotos sind fake!
Kommentar von Hotelmanagement
21.06.2022 von Customer Service, Hotelmanagement
Wir freuen uns über das Feedback, Uwe.
Es ist bedauerlich, dass Sie während Ihrer Zeit bei uns solche Herausforderungen hatten. Wir bedauern, dass wir Ihnen kein perfektes Erlebnis bieten konnten. Wir hoffen, dass Sie uns eine weitere Gelegenheit geben, den hohen Servicestandard zu demonstrieren, den wir gewohnt sind, zu bieten.
von einem verifizierten Reisenden
Veröffentlicht am 11.12.2021 auf Hotels
Kommentar von Hotelmanagement
13.12.2021 von Customer Service, Hotelmanagement
Thank you for the 10/10 rating, Julian!
It's excellent you enjoyed your time at DoubleTree by Hilton Grand Key Resort-Key West so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
von einem verifizierten Reisenden
Veröffentlicht am 14.01.2021
Alt und in die Jahre gekommen aber sauber die Erwartungen nach der Home Page waren höher Viel zu teuer dafür
Kommentar von Hotelmanagement
18.01.2021 von mk, Hotelmanagement
Thank you
von einem verifizierten Reisenden
Veröffentlicht am 12.03.2020
Zimmer waren okay, Frühstück war gut und Personal aufmerksam und freundlich. Jedoch leider ungepflegter Poolbereich und dann auch noch ohne jeden Service. Schlechtestes Entertainment was ich jemals gezwungenermaßen am Pool hörnen musste, eine echte Zumutung. Das Hotel ist realistisch betrachtet nicht mehr als 3-Sterne wert.
Kommentar von Hotelmanagement
13.03.2020 von Sal, Hotelmanagement
Thank you for taking time to provide us with your feedback. We will address your issues with the department head.
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
Nice building and clean. The Staff is friendly and helpful. I had a slow draining sink. They did fix it.
Kommentar von Hotelmanagement
21.04.2024 von Customer Service, Hotelmanagement
Joel, thank you for sharing your experience at the DoubleTree by Hilton Grand Key Resort-Key West. We're thrilled to hear you found our team members friendly and helpful. It's regrettable to learn about the issue you encountered with the sink in your room but we're glad it was promptly addressed. We're looking forward to hopefully welcoming you back in the future.
von einem verifizierten Reisenden
Veröffentlicht am 17.04.2024
I would have preferred a room with a balcony
Kommentar von Hotelmanagement
18.04.2024 von Customer Service, Hotelmanagement
Jean, it's wonderful to hear that you stayed with us at the DoubleTree by Hilton Grand Key Resort-Key West. Certainly, your feedback about the room preference is appreciated. Next time, we are more than happy to assist with room selection to ensure your full comfort and satisfaction. Looking forward to welcoming you back for another delightful stay.
von einem verifizierten Reisenden
Veröffentlicht am 17.04.2024
Kommentar von Hotelmanagement
19.04.2024 von Customer Service, Hotelmanagement
Steve, thank you for choosing DoubleTree by Hilton Grand Key Resort-Key West and rewarding us with a solid rating! Your feedback means a lot to us, reflecting our commitment to deliver an enjoyable experience. We trust your stay was restful and your encounters with our colleagues memorable. We sincerely look forward to hosting you again during your next visit to Key West!
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
Price, service and parking
Kommentar von Hotelmanagement
16.04.2024 von Customer Service, Hotelmanagement
Mariano, thank you for sharing your experience at DoubleTree by Hilton Grand Key Resort-Key West. We're pleased to know you found our services, pricing structure, and parking amenities commendable. It's a delight to have been your choice in Key West and we're already looking forward to your next visit.
von einem verifizierten Reisenden
Veröffentlicht am 12.04.2024
Helpful staff.
Kommentar von Hotelmanagement
14.04.2024 von Customer Service, Hotelmanagement
Thank you for taking the time to share this lovely review, Charyce!We're so glad to know you had such an enjoyable experience with us at DoubleTree by Hilton Grand Key Resort-Key West. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!Come visit us again soon!
von einem verifizierten Reisenden
Veröffentlicht am 10.04.2024
Pool area was beautiful and very clean. Large area with plenty of chairs and a large poolside bar. The property is very dated, but we were told the entire property will be undergoing a renovation very soon. This time next year it will probably earn 5 stars but currently rooms are dark and dated. Location is right next to the airport so you do hear the planes. It is not located near downtown but the hotel does run an hourly shuttle. We had rental car and parking was free, which is a huge plus.
Kommentar von Hotelmanagement
11.04.2024 von Customer Service, Hotelmanagement
Robyn, it's terrific to hear that you appreciated our well-maintained pool area and ample seating, along with the added convenience of our poolside bar. We take your constructive feedback about the style of the resort seriously and we're excited about the forthcoming updates to modernize and brighten our spaces. The close proximity to the airport may bring some noise but our scheduled shuttle service and complimentary parking are in place for the convenience of our guests, like you. We truly look forward to your next stay after our renovation, when we expect to fully meet your expectations.
