2/10 – Ungenügend
Michael
28. Apr. 2017
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Never again! Horrible experience!
This apartment (we stayed for 5 nights) was a true nightmare. When we arrived it was very dirty. In all the rooms were signs (several with many linguistic errors, see the photo) warning us to clean up after ourselves otherwise our credit card would be charged extra. This is paradox, as we didn't receive the apartment clean in the first place. There was also no possibility for cleaning without using our own hands. The vacuum cleaner did not work; there were no sponges nor dishclothes. There wasn't even any soap although when we booked it clearly said that there would be free toiletry items. The kitchen was poorly equipped, there were no pans, no toaster. There were no instructions how to use the stove or how to turn on hot water in the bathroom. There was no table, nor chairs, just two sofas. We tried to use the iron board for dining but it simply collapsed. WIFI (although promised) did not work (due to extremely poor connection). The worst was that when we came back to the apartment one evening there was no electricity. Luckily we met a neighbour on the hallway who helped us. We had to take out a certain stick (like a USB stick but for electricity) from the apartment and bring it to a (quite remote) shop (the neighbour even drove us there) where we had to top up the stick with cash (7 Pounds) for electricity. That is, we even had to pay for the electricity! Without the friendly neighbor we would not have known what to do. Our stay at this apartment was a complete ripp-off.
