Die Zimmer waren nicht wirklich sauber, Haare im Bad und die Luft war schlecht. Frische Luft konnte man nicht rein lassen. Das Frühstück war von der Auswahl nicht so für uns. Kaum Aufschnitt, viel warme Speisen die mich an die Indische Küche erinnern. Der Pool war wegen eines Kindergeburtstags gesperrten. Somit konnte man die aussen Bar nicht nutzen.
Kommentar von Hotelmanagement
20.11.2023 von Sumit Gupta, Hotelmanagement
Dear Mr. Knut,Thank you for taking the time to share your recent experience at Novotel Dubai Deira City Centre. We sincerely apologize for the shortcomings you encountered during your stay, and we value your feedback as we strive to continuously improve our services and amenities.We understand your concerns regarding the cleanliness of your room. We take pride in maintaining high standards of hygiene and cleanliness, and we are disappointed to learn that your room did not meet your expectations. Regarding the air quality in your room, we apologize for any discomfort you may have experienced. We will investigate the issue and take the necessary steps to improve the ventilation and air quality in our rooms.We also regret that the limited breakfast selection did not meet your preferences. We aim to offer a diverse range of breakfast options to cater to our guests' varied tastes and dietary needs. We sincerely apologize for the closure of the pool and outdoor bar due to a children's birthday party. We understand that this may have caused inconvenience and disrupted your plans to enjoy our pool facilities. Once again, we sincerely apologize for the shortcomings you experienced during your stay. We value your feedback and will use it to make positive changes to enhance the guest experience at our hotel. We hope you will consider giving us another opportunity to serve you better in the future.Kind Regards,Sumit GuptaHotel Manager