Standardzimmer, 1 King-Bett | Schreibtisch, Verdunkelungsvorhänge, Bügeleisen/Bügelbrett

Bewertungen von Super 8 by Wyndham Ormond Beach

2 out of 5
Super 8 by Wyndham Ormond Beach
1634 North US 1 and I-95, I-95, Exit 273, Ormond Beach, FL

Bewertungen

7,4

Gut

263 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
372 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
183 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
105 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
81 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,2/10

Personal & Service

6,4/10

Ausstattung

7,2/10

Zustand der Unterkunft

6,8/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Steffi, Berlin

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Unterkunft wirkte abgewohnt und war nicht wie auf den bildern dargestellt.
Aufenthalt von 1 Nacht im September 2019
Antwort von General Manager am 22. Okt. 2019
Thank you for taking the time to leave us a review! We do apologize for any inconveniences during your stay. We hope you come and see us again so we can show you a Super stay. Have a good day.

8/10 – Gut

Hubert

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2019
Antwort von General Manager am 26. Aug. 2019
Dear Hubert, We thank you so much for taking the time to leave us such a nice rating! We ar so glad to see that you enjoyed your stay and we hope to see you again! Have a great day!

8/10 – Gut

Andreas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2019
Antwort von Jackie A., General Manager am 27. Feb. 2019
Thank you Andreas for the great rating!

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
War OK nicht mehr und nicht weniger. Länger mõchte ich nicht bleiben. Frühstück war unterdurchschnittlich.
Aufenthalt von 1 Nacht im Juni 2018
Antwort von Jackie A. General Manager am 14. Juni 2018
Vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihren letzten Aufenthalt bei Super 8 zu informieren. Wir nehmen die Kommentare sehr ernst, da es uns die Möglichkeit gibt, immer zu lernen und unseren Service und unsere Standards zu verbessern.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Zimmer war sauber, Einrichtung halbwegs neu, Etwas laut, da direkt an der Abfahrt Interstate
Aufenthalt von 1 Nacht im März 2018
Antwort von Jackie A am 29. März 2018
Merci d'avoir pris le temps de nous laisser un avis.

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2017

8/10 – Gut

Jens

Verbesserungswürdig: Komfort des Zimmers
Für den Preis vollkommen in Ordnung
Das Super 8 ist für den Preis vollkommen in Ordnung. Es war auf den ersten Blick sauber. Bei genauerem hinsehen findet man sicherlich stellen an denen es nicht 100%ig ist. Wir waren nur auf der Durchreise und daher bräuchten wir nichts besonderes.

8/10 – Gut

Gaby, Umgebung Zürich

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Guter, neu renovierter Ort für diesen Preis
Die Hotelbetreiberinnen geben sich sehr Mühe, angenehme Stimmung.

8/10 – Gut

Kai, Bamberg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
gutes hotel zum guten Preis
Zimmer waren sauber, Betten waren gut, Frühstück war solala, ein süßer Mensch kommt beim Frühstück auf seine vollen kosten, es gab 5 Tische, man musste also schnell essen und weiter ging es, da die anderen schon da standen. War ein angenehmer Aufenthalt, zu viel sollte man aber nicht erwarten.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Motel ein wenig außerhalb. Hat alle Erwartungen erfüllt, daher kann ich es nur weiterempfehlen.

8/10 – Gut

DianaUcla

Gut: Personal & Service
Mal ein gutes Super 8....
Personal freundlich, Zimmer gut, W-Lan wie eine Schnecke, geht grade zum Mails checken, Frühstück gut für US Verhältnisse.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ordentliches Hotel für einfache Übernachtung.
Ordentliches Hotel wenn man nur eine Übernachtung benötigt. Das Zimmer war sauber und es war alles notwendige Vorhanden. Wir haben allerdings ein Raucherzimmer bekommen.

8/10 – Gut

Daniel S.

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Gute Lage, Zimmer auch ganz gut
Extrem freundliche Besitzer, eines der besseren der Kette

2/10 – Ungenügend

Stephen

Not in Mami
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

michel

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
need restauration a lot, need new shower, need paint, need a lot of refreshing at over 250$ a night, but it was bike week……
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 14. März 2024
Dear Michel,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring our guest's comfort is our top priority, and we regret that we fell short of your expectations. Your comments regarding the need for restoration, a new shower, and overall refreshing will be taken into consideration as we continuously strive to improve our facilities. We understand the importance of providing value for the price paid, especially during special events like bike week. Your feedback is invaluable to us, and we hope to have the opportunity to better serve you in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Internet connection was mostly not available.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 13. März 2024
Dear Mark,Thank you for your feedback and for choosing our hotel. We apologize for the inconvenience caused by the intermittent internet connection during your stay. Please rest assured that we will address this issue promptly to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to welcome you back for a more satisfactory stay soon.Sincerely, Hotel Manager

10/10 – Hervorragend

lawrence

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 13. März 2024
Dear Lawrence,Thank you so much for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Providing exceptional service and accommodations is our top priority, and we're delighted that we met your expectations. Your satisfaction means the world to us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 – Gut

Alfred

Mit Haustieren gereist, Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Convenience, staff was great
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 9. März 2024
Dear Alfred,We're thrilled to hear that you found our hotel convenient and that our staff provided great service! Ensuring a seamless and enjoyable experience for our guests is our priority. Thank you for your kind words, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 – Hervorragend

Tara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was right across the street from the car show we attended
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Manager am 9. März 2024
Dear Tara,That's fantastic to hear! We're delighted that our hotel's location across the street from the car show you attended was so convenient for you. Providing easy access to local events and attractions is important to us. Thank you for choosing us, and we hope you had a fantastic time at the car show. We look forward to welcoming you back for future events!Sincerely, Hotel Manager

10/10 – Hervorragend

JONATHAN

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean,comfortable and friendly staff. Great for bike week, right across the street from Destination Daytona. A pleasant surprise!
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 6. März 2024
Dear JONATHAN,We're thrilled to hear that you had a pleasant surprise during your stay with us! Providing clean, comfortable accommodations and friendly service is what we strive for. It's great to know that our location was convenient for Bike Week and that you enjoyed your time here. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

2/10 – Ungenügend

levi

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I got lied to on google maps and got robbed 100$
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 11. März 2024
Dear Levi,Thanks for the stay and the feedback. I am disappointed to see your comment about the issues as mentioned. However the matter will be investigated. The inconvenience is highly regretted. Shall appreciate your understanding. In any case, you are welcome to contact us.Sincerely, Hotel Manager

2/10 – Ungenügend

Lise

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Très bruyant et des bibites dans le lit et
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 2. März 2024
Dear Lise,Thank you for the stay and the feedback. I understand that you had issues in certain areas and regret the inconveniences. We are working to improve the problems areas detected in your stay to the best of our efforts. Guest experience is important for us. I hope you will return to stay with us again. You can be assured of a very good stay.Sincerely, Hotel Manager

6/10 – Okay

John

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Website was misleading regarding how it truly appeared and offered only coffee for breakfast when a breakfast was supposed to be included. Staff was very helpful when hair dryer didn’t work. Definitely appreciated that!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 26. Feb. 2024
Dear John,Thank you for your feedback. We apologize for any confusion caused as mentioned. Your feedback is valuable, and we'll ensure it's addressed for clarity. We're pleased our staff could assist with the hair dryer issue, and we're grateful for your appreciation. Please accept our apologies regarding breakfast, and we hope to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Curtis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
NA
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Manager am 24. Feb. 2024
Dear Curtis,Thank you for the glowing review and the five-star rating! We're thrilled to hear that you had an exceptional experience with us. Providing top-notch amenities and service is our priority, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for another luxurious retreat soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Kanaiyalal, Douglas

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very Hospitable owners
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 23. Feb. 2024
Dear Kanaiyalal,We're thrilled to hear that you found our owners to be very hospitable! Providing a warm and welcoming atmosphere is a priority for us, and we're glad to know that our efforts were appreciated. Thank you for your kind words, and we hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

8/10 – Gut

Florent

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Manager am 22. März 2024
Dear Florent,Thank you for your positive rating! We're glad to hear that you had a good experience overall. If there are any specific areas where we can improve to make your next stay even better, please don't hesitate to let us know. Your feedback is valuable to us, and we appreciate your support. We hope to have the opportunity to welcome you back soon!Sincerely, Hotel Manager

4/10 – Schlecht

Frank

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Wasn’t very great
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Manager am 20. Feb. 2024
Dear Frank,We're sorry to hear that your experience wasn't up to your expectations. Your feedback is important to us, and we'd like to learn more about what aspects of your stay fell short so we can address them accordingly. If you're willing to provide further details, please feel free to reach out to us directly. We appreciate your honesty and hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager

2/10 – Ungenügend

Bruce

Mit der Familie gereist
This property was so bad we didn’t even stay. We couldn’t checkout because it was prepaid via Expedia. We were in town to visit friends but wanted our own place to stay. By midnight we called them to rescue us. This place would have been good for a trucker at maybe $69 per night. Because of the Daytona 500 everything was booked. We were charged a non refundable $340 per night. As a business traveler with 30 plus years on the road this was the worst disaster of a hotel I’ve ever seen. It had zero amenities and dirty sticky plastic fake wood floors. Enough said, lesson learned and no help from Expedia. PS, I think it’s even an insult to Truckers.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Manager am 20. Feb. 2024
Dear Bruce,We're truly sorry to hear about your incredibly disappointing experience at our property. It's disheartening to learn that we failed to meet your expectations and provide a comfortable stay. Your feedback is incredibly valuable, and we will address these issues with our team to prevent any similar occurrences in the future. We apologize for any inconvenience caused and understand your frustration. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Tamera

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Friendly staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 12. Feb. 2024
Dear Tamera,Thank you for your perfect rating and positive feedback regarding our staff! We're delighted to hear that you had a pleasant experience with us. Providing friendly and accommodating service is a top priority, and we're thrilled that our team made your stay enjoyable. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 – Hervorragend

David, Millington

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Clean quiet older property.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 5. Feb. 2024
Dear David,Thank you for taking the time to share your thoughts. We're pleased to hear that you found our property clean and quiet, even if it's an older establishment. Your feedback is valuable, and we appreciate your understanding. If there's anything specific you enjoyed or any areas you feel we can enhance, please let us know. We look forward to serving you again in the future!Sincerely, Hotel Manager

4/10 – Schlecht

Bruce

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 1. Feb. 2024
Dear Bruce,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we'd appreciate any additional details to understand and address the issues you encountered. Our goal is to improve and ensure a better stay for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 – Gut

miriam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 20. Jan. 2024
Dear Miriam,Thank you for giving us a 4-star rating, signifying your satisfaction with your stay. Your feedback is crucial for our ongoing service enhancements, and we'll share it with our entire staff. We're grateful for your choice to stay with us and look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Hervorragend

William

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 10. Jan. 2024
Dear William,Hello! We're thrilled to receive a perfect rating from you! Thank you for choosing our hotel and taking the time to share your positive experience. We're committed to providing exceptional service, and it's rewarding to know we met your expectations. We look forward to welcoming you back for another outstanding stay!Sincerely, Hotel Manager

4/10 – Schlecht

John

Geschäftlich gereist, Mit dem Partner gereist
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 9. Jan. 2024
Dear John,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

6/10 – Okay

Gary

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Beds were nice.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 9. Jan. 2024
Dear Gary,Thank you for sharing your feedback. We're glad to hear that you found the beds comfortable. If there are specific areas where we can improve and elevate your overall experience to a higher rating, please feel free to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even more satisfying stay in the future. Safe travels!Sincerely, Hotel Manager

4/10 – Schlecht

Mubarak

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We reserved a king bed through Expedia, but upon our arrival, they informed us that a king bed was not available. I offered to pay extra to accommodate us, but the attendant insisted that they didn't have rooms with king beds available. All of them on the first floor had been taken or reserved, so we had to go to the second floor to a room with a double bed. The phone in the room was disconnected, and there was no way to call in case of an emergency other than to walk to the office downstairs, which was inconvenient
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 30. Dez. 2023
Dear Guest,I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.

6/10 – Okay

R P

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Get what u pay for.
First tthe good, nice price, pretty clean, reasonable service. Now the bad, could not get into first room, so they moved me. Second room was 2 beds not a king as I booked. Room smelled like smoke. Beds were terrible, squeaked so bad. AC was really noisy. But give them credit it was clean
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 29. Dez. 2023
Dear R P,We appreciate your honest feedback. While it's good to hear that you found the price reasonable and the overall cleanliness satisfactory, we apologize for the challenges you faced with room allocation, bed comfort, and the smell of smoke. Your comments are valuable, and we'll address these issues to ensure a more comfortable experience for future guests. Thank you for acknowledging the cleanliness, and we hope to have the opportunity to provide a more enjoyable stay in the future.Sincerely, Hotel Manager

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Needs Cleaning
Two roaches in the room. Have to wear shoes because the floors make your feet and/or socks black.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 28. Dez. 2023
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards, and we take such concerns seriously. We will investigate and address this with our housekeeping team to ensure a more thorough cleaning process. Your feedback is important, and we hope to have the chance to provide a much-improved experience in the future.Sincerely, Hotel Manager

8/10 – Gut

Sylvie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Chambre assez grande
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 24. Dez. 2023
Dear Sylvie,We're delighted to hear that you found your room to be spacious. Providing comfortable accommodations is a priority, and we're pleased that the size of the room met your expectations. Your positive feedback is appreciated, and we look forward to hosting you again for another enjoyable stay. Thank you for choosing us!Sincerely, Hotel Manager

8/10 – Gut

Ed

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 17. Dez. 2023
Dear Ed,We extend our heartfelt gratitude for choosing to stay with us and for taking the time to provide an excellent 8-star feedback. We are pleased to learn that you enjoyed your stay with us, but we would appreciate it if you could provide us with more detailed feedback on your experience. Your valuable insights help us to continuously improve our amenities and services to ensure that our guests have a memorable stay. We eagerly anticipate your return visit.Sincerely, Hotel Manager

4/10 – Schlecht

Mubarak

Geschäftlich gereist
We had to switch our room three times, first time the shower doesn’t drain, second room it has a very bad smell and high concentration of Clorox that made my eyes achy , it didn’t have any outlet near the bed for charging purposes. The third one was fine but not great. Try to imagine to move your stuff like that when you check in at 8 pm and you are tired just want to relax! The staff in the front desk were nice but in the morning the cleaning staff tried to bust our door even we put don’t disturb sign!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 16. Dez. 2023
Dear Mubarak,We sincerely apologize for the series of inconveniences you faced during your stay. Your experiences with the rooms and the cleaning staff are unacceptable, and we deeply regret the impact on your relaxation. Rest assured, we will address these issues promptly and reinforce training to ensure a smoother and more enjoyable stay for all guests. Your feedback is crucial, and we appreciate your understanding. If given another chance, we are committed to providing you with a superior experience.Sincerely, Hotel Manager

6/10 – Okay

Gordon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The wifi didn’t work very good
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 7. Dez. 2023
Dear Gordon,We apologize for the inconvenience you experienced with the Wi-Fi during your stay. Your feedback is important, and we appreciate you bringing this to our attention. We will investigate and address the issue to ensure a more reliable and efficient internet connection for our guests in the future. We value your input and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

SARA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Manager am 7. Dez. 2023
Dear SARA,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the perfect rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Best Regards, Hotel Manager

6/10 – Okay

Christopher

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Staff was nice but place was dirty. Extremely dusty. No iron
Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Manager am 29. Nov. 2023
Dear Christopher,Thank you for your feedback, and we appreciate your acknowledgment of our friendly staff. We sincerely apologize for the cleanliness issues you encountered, and your comments are being addressed with our housekeeping team to ensure a higher standard. We regret the inconvenience of not having an iron available, and we'll work to improve this aspect of our services. Your insights are valuable, and we hope to have the opportunity to provide a much-improved experience on your next visit.Sincerely, Hotel Manager

6/10 – Okay

Maria

Verbesserungswürdig: Sauberkeit
Granola bars for breakfast, cockroaches in room
We got a room beside a very loud family with three little screaming kids - Luckily the man already said they would be loud, and the receptionist offered a different room. When I went to the bathroom at night I saw something scooting away in the tub, and which turned out to be a cockroach. Killed that one, and found two more live ones in the room. I contacted the hotel via email, but didn’t hear anything back. Breakfast was a far cry - only coffee and granola bars and a wet cinnamon bun. Juice machine didn’t work, no tea, no milk, no bread, no cereal, no nothing else. Not impressed with their “superstart” breakfast at all. Not a good experience.
Two killed ones left behind in clear sight for the housekeeper
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Manager am 24. Nov. 2023
Dear Maria,We sincerely apologize for the inconveniences you encountered during your stay. The noise disturbance and the presence of cockroaches are unacceptable, and we regret that we fell short of providing a pleasant experience. Your feedback about the breakfast is also noted, and we will address these issues promptly. We apologize for the lack of response to your email and assure you that we will investigate this matter. Your input is invaluable, and we hope to have the opportunity to make it up to you on a future visit.Sincerely,Hotel Manager

4/10 – Schlecht

jocelyn

Verbesserungswürdig: Personal & Service
plancher de la chambre salle avec des bas blanc viennent noirs en 2 min
Aufenthalt von 3 Nächten im November 2023
Antwort von Hotel Manager am 14. Nov. 2023
Dear Jocelyn,I want to personally apologize for the experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and address them effectively. Looking forward to seeing you back again.Sincerely, Hotel Manager

8/10 – Gut

Josephine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I was happy with the location of our room. The woman placed us on the bottom floor and in the middle. We could only hear the highway now a little so it didn’t mess up our sleep.
Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Manager am 13. Nov. 2023
Dear Josephine,We're delighted to hear that you were pleased with the location of your room and that it contributed to a peaceful night's sleep. Placing you on the bottom floor in the middle to minimize highway noise was a thoughtful touch by our staff. Your comfort is our priority, and we appreciate your positive feedback. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to hosting you again in the future!Sincerely, Hotel Manager

2/10 – Ungenügend

Reniesha

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2023
Antwort von Hotel Manager am 13. Nov. 2023
Dear Reniesha,We are sorry to hear that your recent stay at our hotel did not meet your expectations, resulting in a one-star rating. We would appreciate any specific feedback that you could provide us with so that we can improve our services for our future guests. Thank you for your time and consideration.Sincerely, Hotel Manager

10/10 – Hervorragend

Andrea

Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Manager am 28. Nov. 2023
Dear Andrea,Thank you for your feedback and the fantastic perfect rating! We're thrilled to hear that you enjoyed your stay. Your feedback is truly motivating and reinforces our commitment to delivering excellent service. We can't wait to welcome you back for another exceptional experience. Safe travels until then!Sincerely, Hotel Manager

6/10 – Okay

Daniel

Internet inopérant
Malgré l’âge de la bâtisse, les équipements étaient acceptables. Par contre, pas de wi-fi. Ce qui est tres anormal de nos jours surtout après deux tentatives auprès de la représentante à la réception,
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Manager am 6. Nov. 2023
Dear Daniel,We appreciate your feedback regarding your experience at our establishment. We apologize for the inconvenience caused by the lack of Wi-Fi, especially after your attempts to resolve the issue with our representatives at the reception. Providing reliable Wi-Fi is important to us, and we regret that this was not available during your stay. We're continually working to improve our services, and your comments will assist us in ensuring a more seamless and satisfactory experience for our guests in the future.Sincerely,Hotel Manager